Oh, my goodness!!!!! I'm so sorry to hear that. How stressful, I would have gone wild on my TA, the airline AND the resort if that happen to me.
None of my guests (even my parents) booked more that 3 months in advance, my sister booked 2 weeks before the trip.....If it were me I would try to pay for my guests day passes, I think its a nice gesture, and maybe forgo OOT bags?