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Destination Wedding Resort Reviews
Moon Palace Golf & Spa Resort All Inclusive

Ratings Distribution

37%
40%
15%
0%
8%
0%

Detailed Ratings

Accommodation Value
Communication
General Location
Wedding Sites
Wedding Value
(Rated 4.1 stars with 65 reviews)
Rated #8 of 80 Cancun on BDW
About:
Located on Cancun’s tranquil south shore, this spectacular resort offers 2,457 Superior Deluxe accommodations with a double Jacuzzi, 24 hr. room service and balconies, many with cozy hammocks. Some rooms offer views of the Caribbean Sea while lavish Golf Suites overlook the resort’s Jack Nicklaus Signature course. Fifteen exceptional restaurants let you savor a different cuisine every day while your thirst for margaritas is quickly quenched at any of the twelve bars, including one at Andromeda disco. The action and excitement begins with two large lagoon-style pools with Jacuzzis, swim-up bars and children’s areas. A fully equipped water sports marina lets you practice kayak or windsurf. Six tennis courts, two basketball & volleyball courts, miniature golf, a kid’s club, two fitness centers, and unlimited select tours will keep anyone busy. The state-of-the-art Spa located at the golf course offers 30 spa rooms including a private Golden Couple Suite. Here, the bride and groom will experience an unforgettable wedding when choosing our complimentary package or any of our Precious Wedding Collection™ packages styled after the color of gem stones including Emerald, Amber and our Diamond Collection. Complimentary and optional honeymoon packages are also available.

Member Reviews

BrittanyFlanagan

By BrittanyFlanagan, · 0 Comments

Pros: Hair, makeup
Cons: Coordinators, Dj, Photographer, Accommodations, Prices, EVERYTHING!
I'm normally not one to write reviews about places, but I recently had my wedding at Moon Palace in Cancun, and it was a complete disaster. I gave myself plenty of time in planning (17 months) and nothing was done correctly. The wedding coordinators are so unorganized and it takes them weeks to get back to you. The day of my wedding it rained, so we moved everything inside, however not all of our decor could fit in the room. You would think that since your PAID decor doesn't fit inside, they wou
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dmt846

By dmt846, · 0 Comments

Pros: venue was amazing, food and alcohol were great, nice people, great price for what you're getting, Sasha Gluck, Mike Cantrall, Saku with Latin Asia, Vineet Unadkat for travel
Cons: first wedding coordinator (Angie), La Cabana, and DJ Alpesh
This is a difficult review to write, since I had such different experiences with the various wedding planners.  We got married at Moon Palace 8/2016.  It was overall an incredible experience and if I could write 2 different reviews, they would get a 3 prior with the first wedding coordinator and a 5 with the second.  It started with our pre-wedding planner, Angeles Osorio, if you get her, just switch right away.  Our second coordinator, Leidi Laura Guzmán, was a miracle.  Seriously.  She was inc
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MSP

By MSP, · 2 Comments

Pros: beautiful resort
Cons: poor communication internally, poor execution, wedding team is not detail oriented, no respect for religious beliefs, no respect for previously discussed timelines, charge for every single detail, "ballroom" is a blank conference room with a nic
DO NOT BOOK A WEDDING AT MOON PALACE CANCUN.   If you would like to have your wedding at a 5 star resort with a 1 star experience then Moon Palace should be your top pick. A wedding is something every girl has spent her entire life dreaming of and mine was nothing short of a nightmare.   Our wedding memories consist of having our vegetarian family violating their lifelong religious beliefs by eating meat which was hidden in the food and labeled vegetarian, another person had to go home becau
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TarynZ

By TarynZ, · 1 Comment

Pros: Beautiful resort, hardworking & dedicated staff, endless activities, wedding office is well-oiled machine, convenient location to airport
Cons: none
We had our wedding at Moon Palace on 11/13/16.  Our experience with the venue and staff was amazing throughout our process from initial planning to our wedding day!  I relied a lot on reviews for my wedding planning so I will try to be as informative as possible.   I will start off by saying that I was probably a unique bride in that I wasn’t too excited about planning a wedding.  I wanted to keep it as simple and easy for my future groom and I as possible.  I bring this up because we both had
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DreamArtPhotography

By DreamArtPhotography, · 0 Comments

This hotel is still amazing with the most helpful and friendly staff. You always feel anything is possible here and your vacation options are  limitless  [sharedmedia=gallery:albums:18207]  
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Pros: Beautiful facility
Cons: Terrible customer service, wedding coordinators, hidden fees, nothing was as promised
I am writing to review my recent stay at moon palace for my wedding.  I did extensive research before deciding on Moon Palace, as I wanted both my guests stay and my wedding day to be as magical as possible.  I read many positive reviews and the wedding options available looked like a perfect fit- I was so excited!       OFF-SITE PLANNING I was engaged for over a year prior to the scheduled wedding day on Feb. 6 2016, so I had plenty of time to plan.  After reading reviews the one negative thin
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Haylinds

By Haylinds, · 3 Comments

Pros: Lots of onsite entertainment for guests, large resort, great restaurants
Cons: Price, hard to use outside vendors, communication
I'm am still in the planning stages with the Moon Palace and have 2 months to go until my big day!     I have been to the Moon Palace on 2 different occasions which is why I decided to have my wedding here.  Vacationing as a guest and not having to worry about anything other than trying not to eat too much and not getting burned it was a great experience.  I entirely regret not looking into other options or reading reviews so here is my experience to help you brides to be out there:    My fi
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milldani

By milldani, · 2 Comments

Pros: Large resort, great of all ages, beautiful resort, lot of meal options, great service, great wedding cordinator
Cons: horrible wedding planner communication, beach can smell bad because of the seaweed, rooms spread out
I used this website a lot when I was planning so I wanted to return the favor! I am so very happy with our wedding! I turned out perfect. Best advice and alway look at anything they send you and make sure you take responsibility for what you want.   We had 65 guests ranging from 10 months to 86 years old. We stayed in the Sunrise section.   List of vendors and reviews Latin Asia- was great! Very easy to work with and the flowers turned out amazing. (flowers, vases, lights over reception)
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deepdeepblue

By deepdeepblue, · 1 Comment

This review is long overdue, as we had our wedding at Moon Palace in April 2013. We were looking at our wedding photos recently and they brought back a lot of great memories of the week we spent at Moon Palace.   Our wedding coordinators were Daniela Ocampo Morales and Zaray Casillas Lopez - both were fabulous to work with in the months leading up to the wedding. They were responsive in our email communications - no small task, as we saw how busy they were once we arrived at Moon Palace! They
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KatyM81

By KatyM81, · 2 Comments

Pros: Lots to do, good food, wonderful staff, great wedding
Cons: Beach isn't the best
Our wedding at the Moon Palace truly exceeded my expectations. Our entire trip was wonderful and my husband and I were commenting the whole time about how we wouldn’t have changed a thing. For anyone considering booking their wedding at MP I would suggest it 100%! I’ll go through each section and if anyone has any questions please feel free to contact me!   Offsite wedding coordinator - I was first assigned Renee, who I worked with the majority of the time. As has been noted in other reviews,
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DorisEacott

By DorisEacott, · 2 Comments

We got married at Moon Palace on January 28,2015. We couldn't of asked for a better week.  Claudia from the wedding department was the best!!!! She was organized and was there every step of the way.  If you want to see pictures, please go to my profile on facebook under albums.
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ctlind7

By ctlind7, · 2 Comments

Pros: Attention to detail, friendly staff, clean rooms and facility, great food
Booking/Reservations - 4 stars. I went through a travel agent for my groups booking (46 people, various traveling dates) We were able to secure my preferred date of 12/13/14 with the last ceremony time of 12pm (noon) about 11 months out.  Process was smooth and the contract was sent immediately.     Offsite Coordinator -5 stars. My offsite was Yazmin and she was phenomenal! She responded so quickly to all emails, and even called twice before the switch over to the onsite coordinator.  Any ques
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jackielemman

By jackielemman, · 2 Comments

If you are worried about the size, location, or communication issues of Moon Palace... let me assure you that it is all worth it!!!   Let me start with the cons since its short! Upon arrival to the resort I found about 15 of my guests in the Nizuc lobby relaxing and drinking. I found out that some had been waiting hours for a room assignment. I checked in at the VIP lounge upstairs and was able to talk with Carlos who was very helpful and even upgraded many of my guests to better rooms for th
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Pros: Beauty Salon Services, Cake
Cons: Everything else
Our experience with Moon Palace was a disaster from beginning to end. It would be easier for me to name what went right with our wedding than to list all the disasters. If you want a smooth and pleasing experience i suggest you stay away from this resort.   From the beginning the communication was sub par. I really wish i would have followed my instincts and cancelled our wedding here while i had the chance but since i was constantly being reassured that once we got to the resort that everythi
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Kaylen

By Kaylen, · 1 Comment

Pros: Wedding Coordinator, Food, Decor, Location, Service, Photography, Hair, Make Up
After doing extensive research I picked Moon Palace because not only did it have something for everyone, but the luxury that came with it. My wedding coordinator (Brenda and Joseline) made the whole experience a breeze by helping me plan every detail. After only seeing pictures of all the details, I was a bit nervous how it would all come together. The nerves were not needed as everything EXCEEDED my expectations. It was perfect. My guests, who came in from around the world all said it was the b
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AMQuinn

By AMQuinn, · 1 Comment

Pros: The entire resort was Amazing
Cons: None
My husband an I had an amazing experience at our wedding.the entire staff made us as well as our daughter and many guests feel very comfortable. The entire resort is full of amazing employees who went way beyond ourexpectations. Our wedding planning and our entire wedding day was made amazing by everyone t the resort.we plan on going back next year and we would recommend this resort to everyone!
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davidscott91225

By davidscott91225, · 1 Comment

Well....how can we describe our wedding day? From the minute we contacted Palace resorts to have it at Moon Palace, the wedding staff were on top of every detail. Moon Palace is a great place for a destination wedding, whether its a large wedding party or just the two of you, which is what we did. It was a very romantic, intimate setting and what better way to say your vows then your toes in the sand and the ocean as the back drop! The wedding planner made it a point to make sure all of what we
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mrscollins

By mrscollins, · 9 Comments

I’m going to focus on the wedding portion of our stay because all of the lovely reviews that you’ve read on TripAdvisor about the resort are all true. It’s truly beautiful, the food is delicious, and the staff are wonderful. This review will be split into three: the good, the bad, and Emy (the terrible). I’m going to start with the worst and go to the best, so please read it all if you do. I write this 6 months after so any animosity and frustration that we once had are gone, but I would hate ot
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laurapellicano

By laurapellicano, · 4 Comments

Its a shame, I had a great time celebrating at the Moon Palace, however one of thier vendors Zuniga ruined my wedding dress and now -  NO ONE from the Moon Palace will respond. I have made multiple attempts to reach anyone. After you spend thousands of dollars on your gown and on the resort, you would hope they would have som decency to respond with compensation, or condolences.
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Pros: Great for all ages!
Cons: N/A
We spent 5 awesome days at Moon Palace Resort & Spa in November 2013. It is a beautiful resort located just south of the Cancun Hotel zone. Close enough to take advantage of Cancun’s shopping and night life yet far enough away to offer a true resort style vacation. Moon Palace Resort and Spa offers something for everyone, 27-hole Jack Nicklaus signature golf course, a state of the art full service spa, 7 swimming pools, 6 swim up bars, 6 Jacuzzis and 2 great kids pools including a kids splas
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TA Wendy

By TA Wendy, · 0 Comments

Pros: Easy in / out from the airport, big enough that there is something for everyone
Cons: The size at first can be intimidating..
Moon Palace really does have something for every member of the family and every interest! If you have golfers in the group, Moon Palace has a most wonderful golf course, club with spa and pool and even golf villas. The resort has many wonderful wedding venues including a beautiful chapel. Sites for possible reception/ or cocktail party are numerous and beautiful. They can do everything from a small and intimate wedding to a full arrival by horse and carriage with fire dancers entertaining at the
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TA Babs

By TA Babs, · 1 Comment

Pros: Lots of activities, restaurant varieties, nightlife
Cons: Really huge, can be overwhelming
Moon Palace is more like a small town than a resort. It is really 3 resorts in one: Grand, Nizuc and Sunrise. Guests can use the facilities at all 3 buildings which is awesome because they are all so different (there is a shuttle that runs between buildings all day). Grand is the most luxurious of the 3 buildings. It is much more quiet and seems targeted for adults. Nizuc has a modern feel and is great for both adults and families. Sunrise is the main hub of the resort. All of the ballrooms are
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TAKristen

By TAKristen, · 0 Comments

Pros: Beautiful Property, Several wedding locations, Spacious rooms
Cons: None!
Moon Palace Resort is a very large beautiful resort that is located in south Cancun. The resort is only 10 miles from the exciting downtown Cancun area where you can shop or hit the night clubs. There is never a dull moment at Moon Palace and there is something for everyone. You can take a dip in one of the many lavish pools on the property. Swim up to the bar to enjoy your favorite cocktail. Try your hand at surfing on the exciting flow rider or check out many of the other non-motorized water s
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Julie Mara

By Julie Mara, · 8 Comments

Pros: Beautiful weather, amazing service, incredible amenities
Cons: ... lack of control, if there is a con at all
INTRO:   Our wedding was absolutely beautiful.  We were married April 20, 2013 at Moon Palace on the Tucan Terrace at 5pm.  We had 80 guests who ALL had an absolute blast. Our coordinator, Joseline, spoke perfect English and was very helpful.  Our meeting upon arrival allowed us to go over details and get on the same page for the events we had.   Since we had so many guests, we were able to have unlimited private functions.  If you have these available, by ALL MEANS do it! Our events
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dzaccaria

By dzaccaria, · 20 Comments

Pros: Beautiful & big resort, delicious food, friendly and accomodating staff, gorgeous pools, and wonderful wedding!
Cons: I have no complaints!
Wedding Date: May 31st, 2013 Travel Dates: May 28th through June 5th (switched resorts on June 2nd and went to Sun Palace for a few nights as a “mini-moon”!) Number of guests: 44 (36 stayed at Moon and 8 stayed at another resort in Riviera Maya and bought day passes for the wedding) Offsite Coordinator: Renee Garcia Onsite Coordinator: Zaray Casillas Room Block: Sunrise- Piñata building Wedding Package: Complimentary   I honestly have nothing bad to say about anything!!
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