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deepdeepblue

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About deepdeepblue

  1. For those of you booking under membership rates, do you know if your guests are able to book for 2 nights only, or whether there is a 3-night minimum? I've now asked this twice of our Miami contact, and he continues to check...
  2. Is it the usual case that wedding planners are assigned only 90 days before the wedding? When we reserved the date through the membership department in mid-July, the e-mail said "You will be contacted within 30 days by your Wedding Planner to start planning your very special day." Now we're being told: "Wedding planners contact Bride and groom 90 days before the event takes place. If you have any planning questions, I am glad to answer them for you. The process is, you will have a wedding planner who will contact you 90 days before the event, they will listen to all your requests and give you costs on any extras you may want as well as the events that you may have included and the type of meal served, etc. Once you arrive at the resort you will be contacted by your wedding coordinator who will go over everything you requested to the planner." Which one is right?
  3. For those of you who were corresponding with Juana Moreira in the Miami office, I sent her something this morning and received this out-of-office reply: "Thank you very much for your e-mail. I wanted to let you know that I will be leaving Palace Resorts Weddings as of Tuesday, August 14th, 2012. It has been a pleasure to serve you and be a part of such a special day for you. But don’t worry, I have delivered your entire file to RICARDO ACOSTA and he will be responding to this e-mail directly. There is no need to resend your e-mail, all messages are being automatically sent to him. Thank you very much for giving me the opportunity to work with you on this special occasion. I know you will have a great experience. Congratulations, and thank you for choosing Palace Resorts."
  4. For those of you who were corresponding with Juana Moreira in the Miami office, I sent her something this morning and got this out-of-office response: "Thank you very much for your e-mail. I wanted to let you know that I will be leaving Palace Resorts Weddings as of Tuesday, August 14th, 2012. It has been a pleasure to serve you and be a part of such a special day for you. But don’t worry, I have delivered your entire file to RICARDO ACOSTA and he will be responding to this e-mail directly. There is no need to resend your e-mail, all messages are being automatically sent to him. Thank you very much for giving me the opportunity to work with you on this special occasion. I know you will have a great experience. Congratulations, and thank you for choosing Palace Resorts."
  5. This is a review of:

    PRO DJ's

    Perfect and professional

    Pros: Everything
    Cons: Nothing
    This review is long overdue, as we hired Temo for our wedding at Moon Palace in April 2013. We were recently looking through our wedding photos and they brought back some great memories - Temo contributed to that in a huge way!   We started looking for a DJ in the months leading up to the wedding, and Temo was able to provide us with a package (including an LED dancefloor) that beat all of the competiton pricewise (and even accounting for the Moon Palace outside vendor fee). We exchanged many
  6. This is a review of:

    Del Sol Photography

    Masters of capturing magical moments

    Pros: Everything
    Cons: Nothing
    This review is long overdue as we had our wedding at Moon Palace in April 2013. We were recently looking through Del Sol photos, and they brought back a lot of great memories.   It was an absolute pleasure to work with Del Sol, from the time we first reached out to them to get an estimate, through to when we received the finished product. Although the cost may be a little bit higher than other photographers, the product that you receive from Del Sol is incomparable.   We hired Matt as our pr
  7. A wonderful experience

    This review is long overdue, as we had our wedding at Moon Palace in April 2013. We were looking at our wedding photos recently and they brought back a lot of great memories of the week we spent at Moon Palace.   Our wedding coordinators were Daniela Ocampo Morales and Zaray Casillas Lopez - both were fabulous to work with in the months leading up to the wedding. They were responsive in our email communications - no small task, as we saw how busy they were once we arrived at Moon Palace! They
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