Maureen and Jennifer,
I completely agree with what you both have said. My naivety has caused me a lot of problems. I can only speak for myself, that I didn't research things as thoroughly as I should have. I'm sure in the end that I will be so happy and blessed with the wedding, but right now I feel like pulling my hair out! I really wish I would have found this forum, or another resource BEFORE making any definite decision, but what's done is done.
However, in my defense, I used the Live CSR chat before booking anything. I'm posting a copy of the log (that was emailed to me at the completion of the conversation) so that others can see how it can be misleading. I believe I asked the right questions, and "half-truths" were told to me.
you: Ok, great. We were hoping to use the free wedding package that is included with a 6 night stay. However, from the documentation I've read online, that only includes a reception for 2 people, other than the bride and groom. Can we expand that without having to pay for a larger weddingp ackage?
CSRGuy: Yes. All wedding packages include the Standard Cocktail Reception for the Bride, Groom, and two guests. Additional guests can be added at $15 per person with no other charges for dining or entertainment, unless you would like a live band.
you: What is the cost for video and web-streaming of the wedding in St. Lucia for our friends and family that won't be in attendance?
CSRGuy: The cost is $50 for 100 streams and $70 for 200 streams.
CSRguy: 1 Stream = 1 Viewing Session
you: I see that on the website. Does the $50/100 streams include just the streaming, or does that also cover the cost of the videography?
CSRGuy: No the video package is at additional cost
you: Can you tell me what the cost is?
CSRGuy: Click here to view the packages
you: That doesn't list the pricing for JUST the videography. I'm not interested in photography pkgs at this time.
CSRGuy: That is all of the information we have.
I just feel like I was intentionally mislead. Maybe I'm just a bit bitter. Once the dust settles, I'm sure it will be great. Can anyone make it settle faster?