So I haven't ordered yet, but definitely will be in the next few days... we currently have a high end pillowtop and decided to order the plush with a featherbed. Our pillowtop is about 5 years old and the pillowtop is sort of smushed down. We figured with a featherbed, we could refluff it as needed. I think the beds in the W Hotel are setup this way as well. Pillowtops are definitely very comfy though When all is said and done, its about the same cost as the pillowtop, just our preference.
I called them with a few questions, so I thought I'd pass on the info... Also did a lot of internet research...
- King and Cali-King both have split boxsprings.
- Delivery is 'white-glove' and I believe they do haul away for free as well.
- Unless you want a REALLY high bed, definitely consider the 'Low-Profile'.
- None of the mattresses are flippable. (Not sure how I feel about this)
- I was reading another forum from the last time W Hotel did this, and the delivery times are not as cut and dry as they are on the website. Major cities seemed to receive the bed in about 7-10 days. Everywhere else was up to a month.
- After ordering online, you should get a confirmation email for the purchase, and then a phone call 2 days prior to delivery.
Can't remember what the towels are like, but I bet they're nice