Posted 24 March 2010 - 10:15 AM
I just returned from 10 days at the RPRM. I was strongly considering this hotel for my wedding. The grounds are gorgeous and the pool is also great. Based on that alone, I would have booked this hotel for the wedding, as I am probably going to have 60-70 guests. However, staying there was another story. Please keep in mind that I did go when the hotel was full to capacity so that might have something to do with the bad food and service. I was sick for about 4 days from the food. At dinner one night, I was so sick I had to leave the resturant and when I ran out, my fiance told the waiter I the food upset my stomach and the waiter said that week they had been getting alot of complaints about the food. My fiance and I travel 3 times a year to the Caribbean, and I have never experienced this at any other hotel. Literally after almost every meal I ate there, I felt like my stomach was turning. Also, the service was lacking. My fiance and I go to the caribbean for the beach, not so much the pool since we have a pool in out apt complex, and the service on the beach was non existant. We asked two different waiters on the beach for drinks 2 different times and they never even came back! Also, the rooms are sooooo damp, especially the bed. When we were cheking out I told the front desk that the food made me sick, not asking for any money back or anything, and instead of just saying sorry to hear that, he asked if I reported it at the time, almost questioning me. I am sure my experience had alot to do with the hotel being so crowded this week, but if I brought my 60 guests to this resort at this time, I would feel horrible. I am not writing this to scare anyone, because we did have a few good meals, Krystal and Japanese, but I feel now more than ever that site visits are very important. We did a site inspection at the Cancun Palace and I cannot even tell you the difference in even the pina coladas. They were made fresh in the blender unlike the Riu where it was pre made and booze poured on top. I did see a few weddings at the RPRM and they were pretty though. I think the most important thing is to find a resort that fits you and your guests. I guess I feel so strongly about this because I am bringing alot of guests and do not want to waste anyones money on a bad resort. I understand that food in all inclusives are never the best, and people have different standards, but as long as it is edible and doesnt make anyone sick that is all I am looking for. I am even considering going down to the Cancun Palace for a long weekend to experience it before I make my final decison, but I stayed at the Sun Palace last year and it was excellent, so I am pretty confident in Palace resorts.