We're getting married at Moon Palace in just a month and a half. I first heard from my WC, Nancy, about 1 month ago. I had a million questions for her and she was always very quick in responding to me. I always had an answer from her either the same day or no later than a day after. Then I decided to upgrade my package... I haven't heard from her in more than 2 weeks. I don't know if maybe she doesn't deal with the package that I chose and I've been reassigned to a new WC, if she's on vacation, or if she's just too swamped to read her emails. I just recently asked her if she was still my WC and if she was or was not if she could just let me know. I'm still waiting for a response =( I will be contacting the resort this week if I haven't heard from her by Wednesday...