So i am wondering how many of you used a TA to help book your guests & who had you guests book themselves or you helped with the arrangements. I am currently working with a TA & I am feeling the as time goes by that its becoming more of a hassle than anything. She tells me one thing, my guests another, then when I ask again its something different. I also am not sure I feel like she is looking out for the best prices for my guests. Quite of few of my guests don't really use the computer ever, yes i know its insane but they just aren't up to date, & so they rely on the good old person to person to communicate & our TA just keeps telling all of them to go to our website to get info? Isn't that what she's for? And then we put deposits down on rooms to help guests & save teh spots, so they could also just get their airfare asap before prices go up & our TA is telling people if they are booking the airfare & rooms seperately that they need to find their airfare themselves?? WTF?
I am a bit discouraged, yet to be honest i haven't ever worked with a travel agent before this, so I could be stressing over nothing if this is how it usually goes? Alot of my guest are just doing it all themselves now since our TA wasn't very helpful initially, she came across as wanting them to book it all as soon as possible & get the whole chunk of $.
I'd love any opinions you guys may have or what you experience or recommendations.
Thanks,
Laura