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Moon Palace 2012 Brides


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#5571 shan0487

shan0487
  • Sr. Member
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  • Wedding Date:November 23, 2012
  • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
  • LocationSt Louis, MO

Posted 09 July 2012 - 11:41 AM

Ok, thanks for the recommendation- I will probably just do the private event route then- and just go with a different menu.  It will actually be thanksgiving, so maybe they will do somthing special for us! I'm not going to hold my breath- but it doesn't hurt to ask, right? Thanks you for the advise on the fee and small bills.  If you don't mind me asking how much $ n small bills would you recommend?

 

Curly- thank you for your input on the WC- hopefully we will hear soon! :)

 

Originally Posted by mrsjdh2b 

Hey Shan - we had 45 come to our wedding and we did private events. I would suggest you go that route if you have unlimited events. You get your own wait staff and bartenders and you don't have to wait in long lines for dinner. Our service both nights was outstanding.  We had our welcome dinner at the Tucan Terrace and it was perfect. Right on the ocean, a little windy because of that, but no bugs and kept it from being hot.

 

Most of the restaurants have slow service so if you take large groups be prepared to wait and for your dining experience to be slow.

 

We didn't have any hidden fees or charges. Your wedding coordinator should lay it all out before you get there if you have contact with them and if not ask how much stuff will costs and take all of your emails with you. Zaray told us that if she didn't give us a price then we would not be charged and that's exactly how it was. When using credit resorts if there's a tax you will be required to pay that and transportation if it's not included. We had to pay transportation to go deep sea fishing and it was separate from the payment for the boat. Be sure to take small bills when you go anywhere because they don't have change in most places and if they do they give it to you in pesos. We ended up tipping both our driver to the airport and the airport guy who took our baggage to the check in line in all pesos just to get rid of them before we came back home.

 

Originally Posted by CurlyBride 

Hey there Shan0487...  I have not heard anything regarding being reassigned. We last spoke with a supervisor at the Miami office about 2 months ago who reassured us we would be contacted but had to wait since our wedding was so far off and they had to deal with the most current brides :). we have about 4 months to go. I plan on reaching out 3 months before my date.

 

 

 

Originally Posted by mrsbruff2b 

 

Well any of the larger restaurants I listed should be okay, but for 40, I would take advantage of the private setting and use my unlimited evens on a terrace or rooftop terrace. =)



#5572 dicatelo

dicatelo
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    Posted 09 July 2012 - 01:04 PM

    Girls,

     

    I am trying to decide between using MP vendors for audio : JSAV vs. PSAV,  I found that PSAV is a little bit more expensive than JSAV, but a friend told me they have a very good DJ with lastname Coelho.

     

    HELP!



    #5573 dicatelo

    dicatelo
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      Posted 09 July 2012 - 01:06 PM

      Originally Posted by dicatelo 

      Girls,

       

      I am trying to decide between using MP vendors for audio : JSAV vs. PSAV,  I found that PSAV is a little bit more expensive than JSAV, but a friend told me they have a very good DJ with lastname Coelho.

       

      HELP!

       

      or Which vendor did you use? or liked the most?

      Did you use an outside vendor? which one?
       



      #5574 Kikidee

      Kikidee
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        Posted 09 July 2012 - 04:57 PM

        Girls I need help and questions answered!!!!

         

         

        Me and my love are absolutely in love with the Moon palace...We went on vacation there on January 2012, and fell in love with the idea of a destination wedding....However we have some questions:

         

        Are there discounts in price for large groups, if so what is the price (If you don't mind me asking)??? Like what does it come out to for each room???

         

        Will the alcohol dispensers be allowed to be locked up or taken out if need be??

         

        Also, will our guests be able to stay a minimum of 2 days, or is there a set minimum of days????

         

        I believe those are our main questions...Thank you so much in advance :)



        #5575 TammyWright

        TammyWright

          Admin & Owner

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        • Wedding Location:Dreams Los Cabos

        Posted 09 July 2012 - 07:11 PM

        Originally Posted by Kikidee 

        Girls I need help and questions answered!!!!

         

         

        Me and my love are absolutely in love with the Moon palace...We went on vacation there on January 2012, and fell in love with the idea of a destination wedding....However we have some questions:

         

        Are there discounts in price for large groups, if so what is the price (If you don't mind me asking)??? Like what does it come out to for each room???

         

        Will the alcohol dispensers be allowed to be locked up or taken out if need be??

         

        Also, will our guests be able to stay a minimum of 2 days, or is there a set minimum of days????

         

        I believe those are our main questions...Thank you so much in advance :)

         

        Palace Resorts is currently offering these group amenities.  NOTE that to obtain these amenities you usually need a group block contract.

         

         

        Quote:

        GROUP BENEFITS

         

        We are happy to have you celebrating one of the most important days of your life with us, but we want to make your celebration even better! Palace Resorts is pleased to offer the happy couple great incentives when booking a group with a group contract.***

        • 5-9 rooms for 3 nights or 15 room nights = One hour private function*
        • 10-19 rooms for 3 nights or 30 room nights = Two complimentary nights based on original room category booked up to Concierge Level** + one hour private function*
        • 20-24 rooms for 3 nights or 60 room nights = Four complimentary nights based on original room category booked up to Concierge Level** + 1 two hour private function*
        • 25 rooms for 3 nights or 75 room nights = Seven complimentary nights based on original room category booked up to Concierge Level + unlimited private functions (one hour cocktail + two hour dinner. MAX three hours per day) + one room upgrade for the bride and groom to the next available room category up to Concierge Level.^^^

        To request a wedding group proposal for five rooms or more, click here

        * Function area will be assigned upon availability and confirmed upon arrival

        ** Complimentary nights will be credited through group contract post travel. Online bookings do not qualify

        ***Applies to all collected booked with a signed group contract and specific # of rooms.
        ^^^If the Bride & Groom have already booked a Concierge Level or Suite, they may pass on the "upgrade" to a family member for the same amount of nights as the bride and groom. 

         

         

        You might want to try one of the BDW Travel Agents.  We Specialize in Destination weddings and book A LOT of weddings with Palace Resorts.  We also host wedding webinars with the Palace wedding department.  You can contact us HERE!

         

        If you do not know what TA you want to work with, just fill out the form Contact a Destination Wedding Specialist HERE and I will direct you to the best agent that fits your needs.

         

        You can contact us:  Contact a Destination Wedding Specialist HERE and I will direct you to the best agent that fits your needs.

         

        You can read some of our reviews here: Wright Travel Agency ~ Destination Wedding Specialist Reviews HERE


        Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

         
        Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
         
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        Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
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        #5576 CafeDelMar21

        CafeDelMar21
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          Posted 09 July 2012 - 11:45 PM

          Hey. So the room price depends on whether you are a member and time of the year, and if you use an agent or deal directly with Palace Resort for the bookings. There are group benefits for weddings, like the ones listed above that show how you can get unlimited wedding events that will also contribute to giving you free nights and a reduced wedding price. I am not sure about the dispencers. And in order for the rooms to count towards your wedding hey have a minimum of 3 nights, but the guest can book separately in order to only get two nights (I JUST asked Geraldine this question last week). Hope this helps.

          Girls I need help and questions answered!!!! Me and my love are absolutely in love with the Moon palace...We went on vacation there on January 2012, and fell in love with the idea of a destination wedding....However we have some questions: Are there discounts in price for large groups, if so what is the price (If you don't mind me asking)??? Like what does it come out to for each room??? Will the alcohol dispensers be allowed to be locked up or taken out if need be?? Also, will our guests be able to stay a minimum of 2 days, or is there a set minimum of days???? I believe those are our main questions...Thank you so much in advance :)



          #5577 airica26

          airica26
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          • 51 posts

            Posted 10 July 2012 - 08:35 AM

            Originally Posted by shan0487 

            Any upcoming brides been contacted by their new Wedding Coordinator???  I'm wondering how long this transition is going to take, since I was not informed by Janessa (my Miami coordinator for Sun Palace) that this change was happening and I sent her an email yesterday and the email bounced back and said the address no longer existed.  I'm just curious if anyone has gotten a new contact yet.
             



            I was emailed the following email by my new onsite coordinator:


            "My name is Clarissa Arzola from weddings department of Palace Resorts at Cancun and it will be my pleasure to assist you in your special day .

            By the moment, we are restructuring the weddings department and Juana will be not Longer available. Be SURE in a few weeks we will get back to you with the answers to your questions and all your concerns.

            Thank you so much for your understanding and I'll be in touch soon.

            Kindest Regards,
            Clarissa Arzola"

             

            This was June 19 and I have not heard anything more from her. I am in no hurry because my wedding is in April but glad to have heard from someone.


            Resort and wedding day booked. Here we go.


            #5578 Misskris6

            Misskris6
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            • 12 posts

              Posted 10 July 2012 - 10:12 AM

              So sorry to hear about the rain but I'm glad you had a great time anyway :)

               

              I have a quick question - when you say "do not try to do or get anything ahead of time except your locations" - does that include locations for the rehearsal dinner, welcome dinner, etc.  What about planning your menus for the cocktail hour and reception?  I'm planning on making menu cards and would like to include a program of the wedding day and at least the day before for our guests so I assume I need to know this information before I go?  Just wondering how you did it!

              Originally Posted by Smoylan 

              I am back...it has been a LONG 10 days!! I am waiting to put up a review until I can collect my thoughts. I know many of you anxiously await reviews (as did I) so Ill do a mini one here

               

              My coordinator was Kalena and once we got there it was Teresa. (I had no Idea why) Teresa was AWESOME and so cute! She must be new because she asked allot of questions during our meeting!

               

              The day of our meeting it had been raining for over 24 hours and the palace was flooded! I was so worried it was going to rain for all my guests vacation but even more so for my wedding. Teresa assured me it never rains on her weddings (I'm still sure this was her first week) never the less this was reassuring. **** DO NOT TRY TO DO OR GET ANYTHING AHEAD OF TIME except your locations!! The wedding coordinator can basically do whatever you want. They have a TON OF PULL!!! More than the front desk I believe!!

               

              The next few days were nice and all my guests were having a blast. Our welcome dinner at Arrifices was AWESOME!! Best food, and a great time!

               

              Wedding day - Salon at golf course was great My mom, MIL, MOH and 2 friends all got hair and makeup and looked perfect! I was the only one with hair pic and it came out perfect and everyone else still looked amazing. They know what they are doing!!

               

               

              Wedding 6pm Tucan Gazebo 7-10 reception on the Tucan terrace. these locations were by far the best. Our room was right next door. I showed everyone and saw a few weddings.....

              5:15 Tropical storm Debbie hit ( here is where my emotions are getting the best of me)

              WE asked Teresa during the first two days of rain if we could have the catholic gazebo as a back up. She said sure. Well at about 545 that gazebo started flooding. (I had no idea what was going on until about 6:20) I know she was working hard up to that point.

               

              The wedding pictures break my heart because I am such a summertime, beach loving, outdoor girl. Thanks to the amazing group of fun people we had with us I smiled throughout the whole ceremony which must have been right next to the kitchen in the Nizuc Lobby. The reception looked cute and I would have rather been married in that room. 

               

              It was still a very fun time and we had no problems with the moon palace at all! 

               

              I had enough rain for everyone so you will all be fine ;)

               

              I just wish there was a beach backdrop for unfortunate brides like me.

               

              Here are some quick pics off FB:

               

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              Just because it still stings <img src='https://bdw-stevewright.netdna-ssl.com/public/style_emoticons/default/smile.png' class='bbc_emoticon' alt=':)' /> Here are the guys cleaning up the next day after our ceremony that never was...

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              #5579 dicatelo

              dicatelo
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                Posted 10 July 2012 - 10:55 AM

                Could anyone share DecoCancun/ZuĀ±iga prices PLEASEEE?



                #5580 Kikidee

                Kikidee
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                  Posted 10 July 2012 - 11:26 AM

                  Aw thank you so much for this information :) How did you get in contact with them????






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