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Moon Palace 2012 Brides


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#3971 Laura1220

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    Posted 28 February 2012 - 08:25 PM

    No worries ladies, I completely understand your frustration and do not take it personally at all!  From reading this thread, the one thing I learned is that you have to be pushy with them.  I contacted my sales rep, Michelle Farinas, who originally told me that Ivis will be contacting me and since she is leaving, I wanted to be contacted by my new coordinator immediately.  Low and behold the next email I received was from Joannis.  I hope you hear back from her quickly!
     

    Originally Posted by Jamie5280 

    Laura 1220-sorry that came off like I am mad at you, but no!  Just thoroughly disappointed and frustrated with MP!!! 



     



    #3972 TammyWright

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    Posted 28 February 2012 - 10:04 PM

    Hi Emma, did you book through a group block? Normally the upgrades and amenities are written into the contract

    Hi girls, I just been on the resorts website but can,t find the info. I have 7 rooms booked totalling 91 nights. Will I be eligible for a free function? Many thanks Emma,


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    #3973 emma112

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      Posted 29 February 2012 - 03:32 AM

      Thanks Tammy, my travel agent is looking into it. I have never received a contract from moon palace just the welcome pact and it has no mention of any promotions in there. I hope they honour it as we all booked within days with the same operator and she said she has linked the bookings. Fingers crossed.

      #3974 Speckles121

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        Posted 29 February 2012 - 05:23 AM


        Thanks so much for the info..hopefully its not like starting from the beginning again!
         

        Originally Posted by Laura1220 

        Speckles121...My new coordinator is Joannis Rodon.  She is taking over Ivis' weddings.  Her email address is jrodon@palaceresorts.com.  She just emailed me today, so try to reach her!



         



        #3975 summer12

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          Posted 29 February 2012 - 06:45 AM

          Okay ladies this is the email I just sent Beatriz

           

          Beatriz,

          I appreciate very much you timely responses.  I am upset with some of the information that I am now receiving.  I was under the impression that I would be able to choose my locations 3 months (not 60 days) prior to my wedding.  This information was given to me in an earlier email by Michelle which I can forward to you if you would like.  I am concerned that, even though I was the first person to reserve this date for my wedding, I will not be able to get the locations I want. 

          I am also upset with the quote you gave me for reception set up.  I was under the impression that it will be a $65 standard set up fee for the entire reception when I decided to book my wedding with Moon Palace.  If these fees have changed for 2012 then I believe that I should have been made aware of the change in fees earlier as this would have affected my decisions I have made.  I do not have much to put on the tables- only centerpieces and a little something for each place setting.  I also have paper lanterns to add personality to the reception itself.  This increase in charge, however, makes these costly items now money wasted for me.  Is there any way that I can be honored last year's price since I booked last year? 

          I think you need to forward this message you your manager to let them know that myself as well as other 2012 Moon Palace Brides who booked their weddings in 2011 and was originally told 2011 prices are upset that drastic changes were made without informing us. Not just the set up fee but other fees as well which, combined, great add up.  I know that it is not your decision to change these prices and you have been nothing but prompt and honest with me, but I feel greatly cheated by a company that I and my family has already invested so much money in by choosing to vacation and get married at your resorts. 

          Thanks again for your help Beatriz and I hope to hear from you soon.  Again, I am not upset with you.  In fact, I think you are doing a great job. 

           

          It may be harsh, but I hope it gets our point across.  I think it is crazy unfair to change set up from $65 to $100/table- especially changing the price for people who booked over 6 months ago!!  Please send a similar email to your coordinators asking them to forward it to their managers and lets see if we can get them to honor their 2011 price for us who booked in 2011. 

           
           

           

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          #3976 Smoylan

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            Posted 29 February 2012 - 07:25 AM

            WOW! Great thanks! Very well written!

             

            My TA has been in contact with Janina Mendoza? Is there someone else other than her I should email?

            I have not "talked" to anyone.



            #3977 Smoylan

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              Posted 29 February 2012 - 08:01 AM

              Last night after seeing this post I emailed Joannis:

               

              HI!
              I was hoping to get my wedding locations secured. I am getting married on June 25th at 6pm. I am just worried that a location I want to book will not be available because my wedding is "last". Id love the tucan gazebo and terrace for my wedding and cocktail/reception. I have my contract signed and dated November 7th 2011.
               
              Thank you for your time and response.
              Siobhan

               

               

              I just recieved this response: Hi Siobhan,
               
              I’m going to send you a wedding location request form so that you can fill out your choices. I can only reserve for any functions on your wedding day. Anything before or after, the locations will be subject to availability.
               
              Thank you!

               

              Not sure if this helps anyone, but its funny that Im over 100 days out and I'm able to book the locations this easily.



              #3978 Jamie5280

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                Posted 29 February 2012 - 08:33 AM

                I thought that was very very nicely written.  Unfortunately, my most recent e-mail to Joannis was not that nice.  I was rather abrupt!!!

                Okay ladies this is the email I just sent Beatriz

                 

                Beatriz,

                I appreciate very much you timely responses.  I am upset with some of the information that I am now receiving.  I was under the impression that I would be able to choose my locations 3 months (not 60 days) prior to my wedding.  This information was given to me in an earlier email by Michelle which I can forward to you if you would like.  I am concerned that, even though I was the first person to reserve this date for my wedding, I will not be able to get the locations I want. 

                I am also upset with the quote you gave me for reception set up.  I was under the impression that it will be a $65 standard set up fee for the entire reception when I decided to book my wedding with Moon Palace.  If these fees have changed for 2012 then I believe that I should have been made aware of the change in fees earlier as this would have affected my decisions I have made.  I do not have much to put on the tables- only centerpieces and a little something for each place setting.  I also have paper lanterns to add personality to the reception itself.  This increase in charge, however, makes these costly items now money wasted for me.  Is there any way that I can be honored last year's price since I booked last year? 

                I think you need to forward this message you your manager to let them know that myself as well as other 2012 Moon Palace Brides who booked their weddings in 2011 and was originally told 2011 prices are upset that drastic changes were made without informing us. Not just the set up fee but other fees as well which, combined, great add up.  I know that it is not your decision to change these prices and you have been nothing but prompt and honest with me, but I feel greatly cheated by a company that I and my family has already invested so much money in by choosing to vacation and get married at your resorts. 

                Thanks again for your help Beatriz and I hope to hear from you soon.  Again, I am not upset with you.  In fact, I think you are doing a great job. 

                 

                It may be harsh, but I hope it gets our point across.  I think it is crazy unfair to change set up from $65 to $100/table- especially changing the price for people who booked over 6 months ago!!  Please send a similar email to your coordinators asking them to forward it to their managers and lets see if we can get them to honor their 2011 price for us who booked in 2011. 

                 
                 

                 



                 



                #3979 mwells

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                  Posted 29 February 2012 - 10:55 AM

                  We are getting married on 10/20/12 so we will be there at the same time!  Have you been contacted yet?  I have not, and I see people with weddings after ours have been able to reserve wedding locations.



                  #3980 mwells

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                    Posted 29 February 2012 - 10:56 AM

                    We are getting married on 10/20/12 so we will be there at the same time!  Have you been contacted yet?  I have not, and I see people with weddings after ours have been able to reserve wedding locations.






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