Okay ladies this is the email I just sent Beatriz
I appreciate very much you timely responses. I am upset with some of the information that I am now receiving. I was under the impression that I would be able to choose my locations 3 months (not 60 days) prior to my wedding. This information was given to me in an earlier email by Michelle which I can forward to you if you would like. I am concerned that, even though I was the first person to reserve this date for my wedding, I will not be able to get the locations I want.
I am also upset with the quote you gave me for reception set up. I was under the impression that it will be a $65 standard set up fee for the entire reception when I decided to book my wedding with Moon Palace. If these fees have changed for 2012 then I believe that I should have been made aware of the change in fees earlier as this would have affected my decisions I have made. I do not have much to put on the tables- only centerpieces and a little something for each place setting. I also have paper lanterns to add personality to the reception itself. This increase in charge, however, makes these costly items now money wasted for me. Is there any way that I can be honored last year's price since I booked last year?
I think you need to forward this message you your manager to let them know that myself as well as other 2012 Moon Palace Brides who booked their weddings in 2011 and was originally told 2011 prices are upset that drastic changes were made without informing us. Not just the set up fee but other fees as well which, combined, great add up. I know that it is not your decision to change these prices and you have been nothing but prompt and honest with me, but I feel greatly cheated by a company that I and my family has already invested so much money in by choosing to vacation and get married at your resorts.
Thanks again for your help Beatriz and I hope to hear from you soon. Again, I am not upset with you. In fact, I think you are doing a great job.
It may be harsh, but I hope it gets our point across. I think it is crazy unfair to change set up from $65 to $100/table- especially changing the price for people who booked over 6 months ago!! Please send a similar email to your coordinators asking them to forward it to their managers and lets see if we can get them to honor their 2011 price for us who booked in 2011.