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Destination Wedding Resort Reviews
Excellence Riviera Cancun Luxury Adults Only All Inclusive

Ratings Distribution

65%
25%
5%
5%
0%
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Detailed Ratings

Accommodation Value
Communication
General Location
Wedding Sites
Wedding Value
(Rated 4.6 stars with 20 reviews)
Rated #5 of 83 Riveria Maya Corridor on BDW
About:
Excellence Riviera Cancun Luxury Adults Only All Inclusive > CUN > Carr. Federal 307 Chet-Pto. Juarez > Puerto Morelos > > 77580>Location. The Excellence Riviera Cancun All Inclusive is located on a stretch of white sand beach three kilometers from Puerto Morelos, 10 kilometers from Championship Golf Course, 17 kilometers from Tres Rios Ecological, and 30 kilometers from Playa del Carmen. Hotel Features. Guest staying at the hotel will enjoy 24 hour inclusive service that includes meeting facilities, full service business center, beauty salon, wedding and honeymoon services, a catering/event staff, laundry service, medical facilities and much more. The on premise state of the art Fitness Center provides a full range of activity and exercise equipment, including treadmills, lifecycles and step machines. For those guests seeking a sanctuary for the senses, The Spa at the Excellence Riviera Cancun All Inclusive offers the unique Spa Garden, providing a sublime atmosphere of pure indulgence. Hailed as the Riviera Maya's newest spa culture, this unusual jewel is situated in an outdoor, lush, tropical garden setting and epitomizes experience of romance, indulgence and rejuvenation. Whirlpools that allows guests to lie in warm shallow mineral water while water jets penetrate the skin. The resort offers a wide variety of dining options to please the palate. Dining a la carte, where no reservations are required provide a selection to tempt most any taste bud. Six a la carte theme restaurants and a glorious buffet restaurant feature Mexican, Japanese, Steak and Seafood, Gourmet and Continental Cuisine. The resort includes 9 bars including the Lobby bar, Swim up pool bar, Dock bar & Coffee bar as well as a Piano Cigar bar and 3 Palapa bars by the pool. The American Sports bar and Showtime Bar provide great entertainment as well as refreshments. Guestrooms. All suites and rooms offer superior amenities including private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, closet and double vanities, satellite television, air conditioning with in room climate control, a direct dial telephone with Internet data port, an alarm clock, an electronic in room safe, coffee/tea maker, a mini bar stocked with beer, soft drinks and water.Notifications:All guests staying at this hotel must be at least 18 years old. Additional fees and deposits may be charged by the property at time of service, check in, or check out. >The preferred airport for Excellence Riviera Cancun Luxury Adults Only All Inclusive is Cancun, Quintana Roo (CUN Cancun Intl.) 18.3 km / 11.4 mi. Distances are calculated in a straight line from the property’s location to the point of interest or airport and may not reflect actual travel distance. Distances are displayed to the nearest 0. 1 mile and kilometre.

Member Reviews

Pros: The food and the cake were delicious! the waiters were amazing!
Cons: They need to hire a PROFESSIONAL CERTIFIED wedding planner, sorry but is true!
Just know that your wedding will happen here, just not how you planned it. We just had our wedding at ERC with our family, it went great and everybody had an excellent time ONLY because our family made it perfect!  I won't waste your time with a long story, just know that no matter how detailed you put information on emails (pictures, bullets, clear sentences) the ERC wedding planner (which apparently changes every year!) is just disorganized in excess! I liked her as a person, she was very nice, but... honestly I don't know what they are thinking by offering weddings. I'll list some examples of what happened to us: 1. COMMUNICATION: My first wedding planner resigned and I found out months latter when I called to complain why I wasn't getting any answer. I found out 2 months before the wedding that I wasn't going to get the singer I initially asked for (because we needed to reschedule our wedding). My complain was WHY?, even when we reschedule with plenty of months of anticipation, why they told me the singer was not available until 2 months prior the wedding???? We eventually found another singer and we loved her!! but the wedding planner delayed the answers soooo much that even if we wanted to change the band, there wasn't just enough time to find another band. 2. COMMUNICATION: Takes weeks to get an answer back, even to basic questions. When you call to get a response they tell you "they are working on it" (working on it for 5 weeks??) 3. DISORGANIZED: They will mix up what you asked for, every time you send a new email you have to summarize in bullets what you already agreed on the last weeks/months (as a reminder to them) 4. THE PLANNER: They will promise you a "planner" with all agreements for your final review. I asked for this file forever and saw it 2 days before my wedding (and of course had the wrong venue, extra charges they didn't mentioned during the past +12 months , and the specs for the ceremony were incorrect!) 5. CEREMONY: We were so tired to dealing with them that we just agreed on lots of things we weren't convinced initially, we were just firm with ONE point only since the beginning: our ceremony MUST be bilingual. They didn't want to do it like that because it was going to be "long". We were firm on that point and told them that was the only reason we were doing the wedding there, why they bring that issue up 2 days before the wedding? Long story short we were promised it was going to be bilingual and in the order we agreed on.... result? the minister did whatever she wanted to do!!! my family listened half of the ceremony in spanish, my husband's family listened the other half in english and honestly we didn't understood ANY of the spanish she was saying! which is absurd, all the employees there were bilingual, why they provided a minister that clearly didn't knew how to enunciate/pronounce anything in spanish? The saddest part is that you can see our >really< pissed off faces in the pictures in the ceremony, we were soooo mad at the hotel and the minister!! My husband spoke with the minister before the wedding and she didn't have a clue she was supposed to say a sentence in spanish, then the same one in english...and even when my husband told her how we wanted it she just didn't do it! 6. DECORATIONS: We paid extra money to bring all the decorations down there, at the end they decided how many decorations they wanted to hang. My mom was really sad because she made a lot of pom-poms by hand with fabric and buy all this other paper flowers to hang and they just didn't put them!! Instead of hanging around 40 pom-poms they just hang 12. I really recommend having your wedding at Las Olas, the wind was amazing even for July and can't beat that natural view of the ocean in the background. 7. CAKE PHOTO: They put the wedding cake topper incomplete. Was one plastic silhouette with us and our last name and 3 silhouettes with our kids (they were all in the same box) well we send them to look for our kids silhouettes, took them 20 mins to find them. 8. The wedding planner gave us an option to move everything 30 mins latter to avoid the sun, which we thought was great...except she obviously didn't told that to the chef, all our appetizers and meals were cold. 9. DINNER: We demanded (as stated in all my emails) not to serve the dinner until the live music ends (cuz we payed a LOT of money for just 45 mins of live music, we wanted to enjoy it) we told them again and again "don't serve the dinner until the band leaves"....they serve the dinner 15 mins after we told them not to!!!!!! The dinner was really delicious and the chocolate lava cake was amazing!!!! 10. MEETING THE WEDDING PLANNER: The first day we arrived to the hotel we planned an exact hour to meet with the wedding planner to discuss the "planner" (that she never sent by mail). The concierge called her to confirm the hour and told us to meet her at the lobby at 5, at 5:00 we were told at the lobby she was busy and will meet us at 6 in another area...at 7:15 pm I was as angry as you can imagine, because was our first day, we wanted to explore the hotel and we missed two really good shows we really wanted to see. Finally she arrives and tells us: "here is the planner I sent you by email" (really??????) And again: the venue was wrong, they charged us for some things which is fine but why she didn't say it during all the emails and phone calls?) 11. WALKING ON SAND: I was worried about walking in the sand with medium heels, the wedding planner told me: "don't worry, we put a carpet from here to the pier, you will only walk few steeps in the sand". Long story short the carpet was in the concrete at the pier, I walked all the way down there in the sand and of course I was steeping on my dress the whole time sinking in the sand. 12. SPA: The jewel of the crown was that they charged to our room TWO spa sessions that my mother in law booked for me and her as a present for my wedding. They mixed up the SPA reservations and put them in our room, which we were charged when we checked out, my mother in law already left few days earlier. And they just said: well you can pay it now and just ask her for the money (wtf?! of course I was not going to do that, that's rude!!!). All they could offer was to take away the two tips for the SPA, which was about $85 dollars! and I was like: why are you charging me for tips for the SPA? we already gave tips that day, and generous ones, besides you are just supposed to pay for the service (which is already expensive). 13. HAIR & MAKEUP: I really liked the stylist, she was really nice and funny....BUT... I ran to the room to take off 4-5 layers of makeup and just re-do it myself, I looked like a clown!!!! And the makeup was like 3 tones darker than my skin color! My hairstyle didn't survive after the wind during the photo sesion 14. CAKE: The cake was amazing! vanilla with strawberry, was suuuuuper delicious!!! I have more examples but honestly I got really mad again just by typing this review. This is a very nice and pretty hotel to visit and maybe anniversary and honeymoon, but is not worth all your anger and frustration while dealing with their planners.  Like I said, if you choose to have your wedding at ERC it will happen, our family had a great time because we chose to have a good time at the wedding, but you are about to face a LOT of frustration trying to get answers to your questions/concerns when planning and once you are there finding out they didn't do things the way you wanted. *** Tip: If you didn't ate the fruit at your room and it stays there for 1-2 days DON'T eat it!!! I grabbed a peach from the bowl and when I turned it to eat it it was full of mold/fungus (really big and green hairy mold!!!) ewwwwwwww! This review is exclusive for the wedding portion, I have really good comments on the hotel and all the employees that make your stay very pleasant! But I'll put those on TripAdvisor
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KristinaMM

By KristinaMM, · 1 Comment

Pros: Excellence Service, food and amazing wedding venue!
Cons: none
We got married here on Dec. 12, 2014 and Excellence exceed all our expectations!  We had 50 people attend our wedding and everyone had the best time!  I was pleasantly surprised how smoothly everything went for our wedding.  Jessica did an amazing job of organizing everything and keeping everything on track.  Everything from the food to the service was top notch!  If you are deciding between the regular rooms and the Excellence Club, go for the Club!  We loved everything about this resort and can't wait to go back! 
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HNeal

By HNeal, · 1 Comment

Pros: Almost everything!
Cons: Literally the only Con is our room key stopped working multiple x's and we had to get new ones.
I had my wedding at Excellence Riviera Cancun on August 22, 2014 and it was one of the most amazing days I could ever imagine. In this review I will try to outline every aspect of the trip.

TRAVEL
We flew Jet Blu from JFK. I opted to bring my decorations and welcome bags with me rather than ship them to the resort so I had a TON of stuff with me. I checked two bags and carried on a bag, my purse and my dress. I was very nervous about this b/c I thought they would say I had too many personal items with me. I had nothing to be worried about. The flight attendants were so nice and congratulating us as we boarded! I actually got lucky and had an entire overhead bin just for my dress.

We used Cancun Transfers from the airport to the resort. We have used them before and they are always reliable and on time.

RESORT
Upon arrival we were greeted at the front gate with a "Welcome Home", a cool towel and a glass of cold champagne. We booked in the Excellence Club so we were escorted to the club lounge immediately. We arrived around 1:00 pm which seemed to be a very busy time. There was a group of us all checking in at the same time. This made going to the Club Lounge very convenient. In the lounge there was food put out, more champagne of course, and we were able to sit and eat while checking in. There was no waiting in line b/c extra staff showed up to check each couple in privately and at the same time.

We stayed in the Excellence Club Suite with Rooftop Terrace. It was absolutely gorgeous! The view on both the balcony and the roof was amazing. Though we did not use the rooftop as much as we thought, it was still nice to have and worth it to splurge for this occasion. My husband used it more often then I did as he is an early riser and watched some beautiful sunrises from the roof. It was also nice to have the private plunge pool that we were able to jump into the night of the wedding after being sooooo hot! The room itself was absolutely beautiful. It was spacious and comfortable. I did get some complaints from guests about the beds being too hard. We like a firm bed so for us it was fine. A tip about this issue.... if you would prefer a softer bed or think the beds are too hard just ask for a mattress topper with the concierge. They will put one on your bed. They will do this in the regular rooms as well.

EXCELLENCE CLUB VS. REGULAR ROOMS
Now a lot of people wonder the difference between the Club rooms and regular rooms and if it is worth spending the extra $ on it. The rooms themselves are pretty much the same as far as layout and space. The building location of the club rooms are closer to the beach so the views are much nicer. For us the view was a big deal. We also liked that we were able to upgrade our mini bar to whatever liquor we wanted and access to the Club Lounge was very important to us. It was very convenient not having to go to the lobby every time we needed the concierge. We were also able to get food in the Club Lounge whenever we wanted, even during that down time around 4:30 when choices become limited. We seemed to find ourselves often hungry around this time of day between lunch and dinner where you just want a snack. We were able to easily walk over to the lounge to grab some food. We also had breakfast in the Club Lounge the morning of an early excursion before the restaurant opened. It was more convenient then room service and delicious. The mornings we went to Barcelona for breakfast we would stop into the Club Lounge for our coffee first b/c it was so much better than any other coffee we could find anywhere on the resort. These little extras were worth it to us however it all depends on your preferences. Most of our guests stayed in the regular section of the resort and they all had wonderful things to say about their experiences as well. In fact we didn't even use the Excellence Club pool b/c we wanted to spend time with our guests.

POOL
We had 28 guests in our party. Our wedding was on Friday and most people arrived the beginning of the week. For me it was the perfect amount of people and so much fun spending the week with friends and family. We had two specific excursions planned for the week for the entire group and the rest of the time was for guests to do what they want. We made no plans but somehow all just naturally gathered at the same location of the main pool everyday. All of the pools were so ice but we ended back at the same spot everyday. The main seemed to be the hub of activity however never seemed to get too crowded or loud. We enjoyed close to the swim up bar as well. We are guilty of playing the "towel game" but it did not seem to be an issue. The resort was nowhere near full capacity so we were able to secure a group of chairs along one side of the pool. We all arrived to the pool at different times of the morning so the first person in our group would just grab a bunch of towels and put them on a group of chairs. There were a few days where we literally just spent the entire day at the pool just enjoying everyone! I said this before but we did not really even hang out in the Excellence Club pool b/c we did not want to miss our guests. Hanging at the pool never seemed to get old and all of us all seemed to get a little sad as each day ended. A must do if you are at the pool or beach for the day is "Coco Locos"! Every morning at 11am on the beach they make them. It is a mixture of various alcohol and coconut milk. They serve them in coconuts and they are delicious! We would go down to beach to get them and bring them back to the pool. You have to get there early though. They only make like 50 a day. And if you do find yourself hungry during that in between time in the afternoon (Around 4:30pm) they usually have a cart set up at Cafe Kafe where they make the most delicious crepes. This is a must try at least once!

WEDDING
My wedding planner was Jessica. Communication with her throughout the planning process was easy and she was very informative. In my experience even if Jessica initially said something could not be done, if I would push a little she would figure out a way to make it happen. The one thing she would absolutely not bend on was the outside vendor fee for our photographer. She did however cover the cost of their dinner at the reception.

My fiancé (at the time ????) and I spent the night before the wedding apart. Our package included a room for him to have that night. It was a nice piece of tradition and made the moment we saw each other more memorable. The entire day of the wedding I spent with my two bridesmaids. My fiancé spent his day with his friends. They started their day diving with whale sharks. My bridesmaids and I went to the spa for 9am appointments and had manicures and pedicures. It was probably the best pedicure I have ever had. I had Elias who other brides have raved about. He was so good that I decided on the spot that I would have him do my makeup as well. I had initially only booked for my hair and planned to do my makeup on my own. After our mani/pedis we had enough time to have lunch and then I went back at 12:30 for my hair and makeup. Elias struggles at times with English so definitely bring photos of what you want. I showed him one photo of my hair and I brought my own makeup. He was amazing. He worked quickly and confidently. I brought hair extensions as well and he had no problem putting them in. I typically am very minimal when it comes to makeup. I was very concerned about having my makeup done and having it look natural. I was having some hormonal breakouts at the time as well and didn't want it to look all caked on. It did not! He covered my blemishes perfectly and even talked me into fake lashes which were such a good call! My makeup looked very natural.

While I was at the spa housekeeping was cleaning my room. I called them the day before and requested that they clean my room at a specific time. My fiancé brother did the same for the room the guys got ready in. My photographer was scheduled to come at 3:30 and I wanted the room prepared before then. When we returned from the spa my girls and I were able to continue getting ready and enjoying the day with each other in my room. Our photographer arrived and from there it was a blur! He wanted to come early and I am so glad that I agreed to this b/c the photos of us getting ready are amazing!

The ceremony was at the Beach Gazebo. It is located all the way at the end of the beach on the Excellence Club side so there is some privacy. We did start our walk down the isle next too a hot tub full of cheering people but we are pretty laid back so for us it only added to the fun! The ceremony took place at 5pm so it was not too bright and I don't remember being hot. There was a beautiful breeze on the beach. I had music prepared on my phone that Jessica used during the ceremony. I had 15 minutes of music playing as guests arrived and three songs for walking down the aisle, signing the documents, and walking back up the aisle with my husband! The ceremony for some reason began about 20 minutes late. I am not sure why this happened. They made up for time but cutting the cocktail hour short but no one seemed to mind.

Cocktail hour was at Las Olas which is located on the beach. Still a nice breeze and plenty of room for 30 guests. We had the Caribbean Trio play during that time. I would definitely recommend having live music during this time as the Cocktail hour had a very laid back vibe to it and the music really enhanced that. The bridal party attended the beginning of Cocktail Hour so that we could greet and thank our guests. We then went down to the beach for photos. Our photographer was amazing and this was a lot of fun.

The reception was at the Lobster House and let me tell you it was perfect! It was exactly what I had imagined! I had communicated with Jessica by email and gave her all of the decorations earlier in the week. Some how she managed to take what I had pictured in my mind and make it happen. The table was beautiful and exactly what I wanted. The only complaint I would have is that they lined up all of the regular tables and chairs used everyday in the restaurant along the outside of the room. They were out of sight but they blocked the view and the breeze making it very hot. I complained to Jessica but by then there wasn't much that could be done. She did bring in some fans which helped. We kind of took the issue into our own hands and some the the guests moved some of the chairs. This helped tremendously. This by no means ruined the day... it was just a little hiccup. The only reason I am putting it in the review is for anyone who has the Lobster House, it would be worth mentioning to Jessica during the meeting with her that you would like them to find another location to store the furniture.

The food at the reception was good however going back I may have stuck to one entree choice. The kitchen at the Lobster House was not really equipped to get two different entree choices out at the same time for 30 people. The kitchen is small resulting in some of the food being over cooked. Please don't take this as a major complaint. There were no complaints from any of the guests and the staff were working hard to overcome the restraints of the small kitchen. It is just a detail I noticed. This also may only be an issue with the Lobster House b/c of the tiny kitchen. I ate all of my dinner and enjoyed it! Jessica was there throughout the first half of the reception making sure that dinner and speeches were timed correctly. She came over to the table and checked in with us a couple of times to make sure everything was running the way we liked. Otherwise we barely even knew she was there. Everything WAS timed correctly and ran smooth. The staff, Jessica, and the DJ all coordinated very well together. She came to us a final time to tell us she was leaving and told us to let the DJ know when we were ready to cut the cake. She also told me that all of our decorations would be boxed up and waiting for us the next day.

DJ MANNIA
Amazing! I know that I have used this word a lot but I can't help it! I was very concerned about this detail but I had absolutely nothing to worry about. Before the wedding I communicated with them through email. A fellow bride helped me with this by showing me how she organized this. I sent DJ Mannia a list of songs one month before the wedding. It was broken into two categories: dinner music and dancing music. I also highlighted the bridal party songs and had a "Do not play" list. They followed this throughout the entire reception. The music was great! The DJ worked with us throughout the evening and seamlessly followed our cues. As soon as dinner was over we jumped right into party mode and believe me every one was ready to dance. Even with a small group of 30 the DJ was worth it. There was never a time when the dance floor was empty! Actually, later in the week we got to talking to other guests of the resort and they said that there was a group of resort guests out at the pool dancing to our DJ b/c it was so good!

LUCIDUM PHOTOGRAPHY
Vincent Guihard, lead photographer from Lucidum, is amazing! I cannot even describe how talented and wonderful he is. He arrived with a second shooter and an assistant and they were all great to work with. He is so much fun and knows how to get you relaxed and having fun. Prior to the wedding I met with Vincent through Skype to talk about the day. I told him that I wanted mostly candid shots and he did exactly this, telling the story of our day. Throughout the day he and his crew were everywhere and seemed to capture so many moments. I put a sampling of his photos on this site in my photo gallery.

MISCELLANEOUS
We took our guests on two excursions as a way to say thank you and share some great experiences with them. We took them to Coco Bongo one night which was an unforgettable evening. The second excursion was to Xel Ha. We were able to do this as most of our guests stayed the week leading up to the wedding.

The day after the wedding we had a special breakfast in bed that Jessica arranged. It was nice to have some quiet alone time after a week of activity. It gave us a moment to soak it all in!

We also had massages the day after the wedding at the spa. It was included in our package. If you get a spa treatment plan enough time to use the hydrotherapy circuit before your treatment. It's included with your treatment and worth the time.

My husband and I had enough time to spend two weeks in Mexico. The first week was spent at the resort with our guests and ended with the wedding. The second week we left the resort and rented a condo in Playa Del Carmen. I would recommend this to anyone who has the time and funds. The first week is so busy and there were times we were so focused on spending time with friends and family who traveled from all over the US, that my husband and I didn't get to have time for each other. For us we had the best of both. We spent a week enjoying friends we don't often get to see, celebrated our wedding, and then had a entire extra week just for each other. If anyone has any questions about Playa Del Carmen please let me know. I have lots of recommendations for you!

I also just need to mention Red-I by Chelsea. She designed the jewelry that my bridesmaids and I were wearing. She is also a former ERC bride! She is so easy to work with and extremely talented. Again, you will see pics of the jewelry in my gallery.

I hope this review helps! Feel free to contact me! And definitely check out my photos in my gallery. I have a ton if anyone wants to see more than what I posted! I would be happy to share!
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karijean

By karijean, · 2 Comments

Pros: Fabulous Wedding
Cons: Stolen Phone
Excellence Riviera Cancun Review   This is a very long and detailed review! These reviews helped me out a lot so I wanted to return the favor for all the future ERC brides!   My fiancé and I arrived to ERC on Sunday, June 8th.  Our guests arrived Wednesday, June 11th and our wedding was on Thursday, June 12th! We had a total of 34 people and we stayed 11 days in the two story rooftop oceanfront terrace. ERC is only 20 minutes from the airport so it’s a nice quick drive to the resort. Upon arrival you are greeted with champagne, cold towel and a lovely view of the lobby.   I carried my wedding dress in its garment bag and put it in the first class area even though we were not first class. Everyone was very nice about helping me find a spot and kept congratulating us, it was fun!   Room: We stayed 3 nights in a standard Jr. suite room and then 7 nights in the 2 story rooftop oceanfront terrace. We did it this way to help with costs and we normally don’t care too much about the room because we are always out by the pool/beach or with family/friends. For our honeymoon though, we decided to splurge. Was the room awesome?! YES! If we were to do it again would we splurge and get the 2 story room? No. We didn’t spend as much time outside as we thought. Our families all had the swim-up suite and we would book that room next time we visit an Excellence resort.   The rooms are all very nice! Lots of space for your belongings. I will state that I would DEFINITELY use the locked safe. We personally did not have any problems but 2 different people had stuff stolen from their room. One a cell phone and the other $500. Both happened the night of our wedding and both from building 6. My fiancé even left his Michael Kors watch out and our maid put a note to it telling him to use the safe. We also left out our Ray-Ban sunglasses and they were left alone. This was honestly the only bad thing that put a small damper on the trip. My fiancé spoke to the general manager who was very nice and prompt but ultimately he said there was nothing he could do :(    Meet/Greet & Welcome Dinner: I brought Welcome Bags (or OOT bags) for all of our guests. I wanted to personally deliver them to the rooms and have them laid out on the bed when they arrived to their room but Jessica said this was not possible because they assign room numbers once your guests get to the resort. So I then decided to just hand them out at the Meet & Greet at Café Kafe – no big deal. The welcome bags were canvas and I painted “Hola Amigo” on the front. Inside the bags there was: personalized koozies, soduku/crossword puzzles, toothbrush, toothpaste, floss, mini louffas, Excedrin, Imodium, gum, Gatorade powder packets, butt wipes lol, and handwritten thank you note.   [sharedmedia=gallery:images:75817]   Our meet and greet was at 5:30 and then our families and their guests (20 of us) went to the Welcome Dinner at Agave at 6:30. It was nice to have everyone together at a long table but it took foreverrrr to get all of the food out! (Literally, approximately 3 hours) Food was great, we chose the menu and had fajitas. We let our friends choose wherever they wanted to eat for the night. Our meeting place for the whole week after dinner was either at Martini Bar or at Café Kafe. Both great places. Our meeting place for during the day was the swim-up bar or sand volleyball court  :)    Restaurants: The food was fabulous! Our favorite restaurants were Basmati (get the Chicken Tikka Masala), and Spice for Hibachi was fantastic! So much fun and our hibachi chef had amazing skills! For the Habachi, you have to get there around 5:00 to put your name in. This is the only place you have to do this at. If you want to eat a regular Asian dinner in the restaurant, you don’t need to get there early. All the restaurants open at 5:30 and Habachi starts at 6:00. There are tables of 10 so I’m assuming you could do a larger group there with no troubles. Our other favorites were Chez Isabelle (Filet Mignon) and the Barcelona buffet is very good for breakfast and lunch! The Grill is also a good place for lunch.   I love that there is no buffet for dinner, and that you don’t have to make reservations 3 days ahead of time. You can go when you want and if there is a wait they give you a buzzer to carry around and alert you when your table is ready. Lobster House for dinner did seem to have very lengthy wait times. If you have 6 people in your reservation it seems to take a lot longer to get seated and to receive your food than it did for a table for 2 or 4 people.   Room service was also great. Just a warning, the room service guy will wheel his cart into the room and set up the food so just make sure you both are dressed…or covered ;)  The chicken quesadillas are excellent, as well as the fajitas. It is 24/7 room service but just expect for it to take 45 minutes. No big deal, just plan ahead.   Hair & Make-up: There were 5 of us who had hair and makeup done. I had requested Elias because I heard good reviews on him. I didn’t catch the other lady’s name. I think they both did a great job! They definitely do makeup on the heavy side though! Looks great in pictures. For my hair, I took my iPad in and showed Elias a few pictures of what I wanted. He executed the style perfectly!!  Being a bride, you always want a trial run with hair and makeup but do not worry, he will create a work of art! I will say that for my makeup it looked great but in a few pictures that night that were taken with an iPhone flash, it appeared my face looked very white. The makeup looks way better in natural light or with no flash. I don’t know if any other brides in that past have had that issue. I was also pretty tan and my nose was a little red from the sun so maybe he had to put some extra layer of foundation on. But overall very happy! I will post a picture below of my makeup in natural light.   Photography: After reading many mixed reviews on the in-house photographers, Beach Wedding Studios, I had originally decided to go with them and hope for the best because it wasn’t in our budget to spend an extra $2-3k to bring someone else in. I had thought that BWS services in the package were for all day! It’s not! The gold package only includes photos for the ceremony ONLY. I figured it out and it’s around $450 for just that. Ridiculous. To upgrade it was over $3,000 for all day coverage. That is when I decided to hire out. I had recently seen work from a bride in November who hired Victor Herrera Photography and loved their work. I checked into their packages and they were much more reasonable, even with the $500 vendor fee that would be tacked on. We had decided on a package and then won 50% off!  They requested to be paid through PayPal, which we were a little weary of at first, but it turns out that this is way safer and easier than having money wired.  It turned out great, Uriel and his assistant Hiram were so easy to work with! Hiring outside of the resort was one of the best decisions we made for our wedding! Here is their preview pictures they gave us today, we can't wait to see the rest!  http://victorherrerablog.com/?p=5614   We decided to use BWS for the cocktail hour while my new hubby and I were taking pictures. Our cocktail hour was at Las Olas, and the pictures were just okay. Nothing special. They ended up giving us the CD of 42 pictures even though in your package we only got 24. It’s nice to have them, but I wish Jessica would have just allowed us to credit it towards something else.   Ceremony: I brought my own coral chair sash ribbons. I bought 40 of them at www.linentablecloth.com for under $30 and the color perfectly matched my bridesmaid dresses!! We used the white chair covers only because that’s what was included in the gold package. I thought it turned out gorgeous! I had also brought raffia fans with coral and lace ribbons but I don’t think they were needed because of the ocean breeze. There was a burlap aisle runner lined with starfish and seashells. I didn’t choose rose petals for the aisle but they were there anyways, an added bonus! I had a centerpiece (BC-15) on the ceremony table in my colors of coral, orange and white flowers. There were also 2 hanging vases (BC-37) on each side of the aisle that were transferred to the reception table later.   We had our close friend as our wedding officiate. He wore a wireless speaker so that our guests and the videographer could hear him. We had everyone seated at 4:45 and I had made a playlist around 15 minutes long of music to listen to while people waited for me to walk down the aisle at 5:00. Jessica wanted our songs for the ceremony so I just gave her our iPad since I already had the songs on it. That all went flawlessly. We said our own vows and you could still hear us even though we did not have microphones.   In the gold package you get a 15-20 minute video of the wedding ceremony. We watched it for the first time the day we got back home and it was great!! I teared up and it was a really good video! I’m so glad we have that to watch over and over in the years to come. It’s also great to show your friends and family that could not attend.   After the ceremony, we had a big group picture with all 34 of us and then our guests went right to Las Olas where they had hors d’oeurvres, cocktails and the mariachi band. My husband and I did not get to attend this at all because we were taking pictures.   Reception: At the very beginning of our engagement we told Jessica that we wanted to have our reception in Barcelona because it is the only offered space with A/C. Once we got to Mexico I was showing my husband around the resort showing him where everything was going to be taking place. We walked into Barcelona and immediately realized this wasn’t the venue for us. Not saying it isn’t great for receptions or other brides, but to us it had no personality and honestly it wasn’t even that cold. Jessica showed us The Foyer and Lobster House. I had read reviews saying that the Foyer was super hot but we loved it! It’s beautiful and it had great air flow at the long reception table. The dance floor on the other hand was HOT. No air flow reached in the corner where the dance floor and DJ were at but the dance floor was always full! Guy’s shirts were coming off, I was holding my dress up but it was such a blast!! We wouldn’t change a thing!  We even had a full moon to light the ocean for us!   The reception started with all of our friends, family and bridal party inside waiting as we were introduced as Mr. & Mrs.! We all sat down and started to eat dinner. We chose the pecan crusted mahi mahi with seafood stuff chicken. As we were eating Jessica started the speeches. Everyone passed the microphone around (provided by the DJ). After dinner we cut our Tres Leches cake. I brought my own ribbon and cake topper and they made them both look great.   We hired DJ Mannia for our reception from 6:30-10:30. My husband and I created a song list for them to go off of. We sectioned it into dinner songs, dance songs, along with our first dance, father/daughter, mother/son and last song of the night. They were FANTASTIC! At first, they only played the songs from our list but began to open it open for some requests from our guests.  Like I said earlier, the dance floor was always FULL! If you are on the fence about hiring them you should just go for it, it was so nice not having to mess with which song to play next.    I brought all of the decorations for the reception table and then some.  This included a table runner, turquoise vases, tall mason jars filled with sand and candles, maracas from www.amols.com, menus I made, sombreros (super fun), and guest book from shutterfly. I rented $5 vases from the resort to put our 3 bouquets in. It looked so good! I didn’t instruct them where to put anything, they know what to do and where to put it and they do a great job at it!   [sharedmedia=gallery:images:75816]   Overall, we couldn’t have asked for a better wedding!   [sharedmedia=gallery:images:75815] [sharedmedia=gallery:images:75814] [sharedmedia=gallery:images:75813] [sharedmedia=gallery:images:75812] [sharedmedia=gallery:images:75811] [sharedmedia=gallery:images:75810] [sharedmedia=gallery:images:75809] [sharedmedia=gallery:images:75808] [sharedmedia=gallery:images:75807] [sharedmedia=gallery:images:75806]  
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katie5283

By katie5283, · 2 Comments

We got married on 4-11-14 at the ERC. Everything was perfect and our wedding coordinator, Gloria, was amazing and got every detail i wanted perfect! We got married on the pier, had our rehearsal at Oregano outside as a private Mexican fiesta, our cocktail hour at X-Lounge, and our reception in the foyer! We had 46 guests and they loved every second of the vacation, the wedding, and the resort. I don't have enough good things to say about the ERC and and Gloria from a wedding and vacation and honeymoon standpoint. We stayed for 11 days total and were so sad to leave. We will definitely be back in the near future. Our guests said it was the best and most magical wedding they have ever been too. The pools were great, all the restaurants and bars were good, great shows and live music; different activities going on at all times throughout the resort and the overall ambiance was just amazing. If you have any questions, please let me know.
-Katie
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Pros: Everything! Our guests were so happy with the resort!
Cons: The bumpy, crazy road leading up to the resort.
I thought I would do an extensive review of the resort and wedding amenities, as these ones were the most helpful to us when we were planning our wedding.

Flight: We flew Air Transat and upgraded to ‘Option Plus’ for the extra luggage allowance. It was fun having that upgrade because it came with some others perks like priority check-in, boarding, a comfort kit that included a blanket and neck pillow on the plane, a mini bottle of champagne for each of us, pre-selection of our meals, a few snacks, a few alcoholic drinks. It was great to get all of that stuff as it was a long flight and it really built up the excitement of it being our wedding week because we felt like we were treated so special.

There is no closet for wedding dresses on their planes, but they had one overhead compartment near the front that was reserved for wedding dresses. They were piled on top of one another but my dress was totally fine when I looked at it later in our room.

Check in: The road that leads up to ERC as well as nearby resorts like Dreams was in pretty rough shape. They had a lot of rain before we arrived so the majority of the road was underwater. The pot holes were enormous and a few vehicles were stuck in some as we went by. We travelled that road several times for excursions and never got stuck, the drivers were excellent. This is just more a warning so that you’re not shocked when you travel down it, especially if the first time is at night.

The entrance to the resort feels very grand. We were greeted immediately by the bell boys who whisked our luggage off and handed us cool hand towels after our long journey. When you arrive they greet you with a glass of champagne while you wait to check in, which is such a lovely thought. Check in was smooth and they informed me of our appointment the next morning with Gloria, our wedding coordinator. The bell boy lead us to our room and gave us a mini tour of the resort as we went along, which was really helpful.

Room: We went with the standard room and did not make any specific requests other than to be near our family and friends without being too near them, if you know what I mean. They did this perfectly. Almost everyone in our party were in buildings 6 or 7 but we were still spaced out from everyone, giving us some semblance of privacy which was nice. I know I read a lot on Tripadvisor beforehand about which building to request being in. We liked being in building 6 as it was near(ish) to the action, so we didn’t have to walk too far to the pools, restaurants, etc. This was helpful to us because I felt like we were always forgetting something in our room but didn’t want to miss out on the fun. You would get the same proximity if you stayed in building 7 or 1. The downside would be that you can hear some music from the shows at night but it never bothered us and it doesn’t go very late. Buildings 2, 3, 4 and 5 are near the spa, so it’s more peaceful there.

This is a picture of my Aunt and Uncle's swim-up suite, which looks just the same as ours, except we had a king size bed instead of two queens.
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In terms of upgrading to a swim-up suite, I’m glad we didn’t. I knew that we’d want to spend our time with our family and friends, so we were always meeting them by a pool or the beach somewhere. Our swim-up would have gone unused. I could see maybe getting one for the honeymoon portion once everyone else had left, but I’m still glad we didn’t. Someone like my parents or my Grandma would have loved it though, as you don’t have to worry about finding a place to lounge and people would always know where to find you.

The room itself was so lovely and perfect. The shower is a huge walk in shower and there’s a separate toilet room. There’s a huge Jacuzzi tub open to the room and we used it a couple of times, no complaints there! There was so much room to spread out my toiletries over the two sink vanity. The closet space was decent but I wish I had more. I used up all of the closet space and shelves for my clothes. Good thing my husband (yay! So fun to use that now) prefers to leave all of his clothes in his suitcase. We’re so compatible ;) We had a king size bed and it was super comfortable. We also had a balcony with a love seat and a table with just one chair, oddly enough. I have a feeling if we requested another chair they would have brought it but we spent zero time out there. We just used the space to dry our bathing suits. There’s also a little area one step down from the bed with a desk, a love seat and a coffee table. I used the desk all the time for any computer related activities and that area is where I put my dress on in the room and the photographers took pictures.

This shows the jacuzzi tub in the room:
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Mini bar: The mini bar was awesome, although it wasn’t restocked everyday. It seemed a bit hit or miss but it wasn’t anything we needed. There are four regular sized liquor bottles for you to use (yes, for free!) and I think they were tequila (Jose), gin (Beefeater), vodka (Smirnoff) and rum (Nicaraguan rum). My Grandma had asked them if they could bring her a bottle of Crown Royal, her fav drink but they said no. I had heard you could switch out liquors but maybe that’s only for the Excellence Club? No matter, it wasn’t a big deal as the bars around the resort had everything you could think of. There’s also a mini fridge full of water bottles, coke, sprite, Fanta (all in glass bottles!!), coronas, coronitas, snickers, M&Ms, oreos and chips (one package of each).

Restaurants: Overall we loved the food and would give it an 8/10. I think my expectations were set so high based on reviews online so it didn’t quite live up to them but it was wonderful. Our favourite restaurants were Basmati, Agave, Barcelona (buffet), Oregano and Chez Isabelle. We actually never ended up having dinner at Toscana or The Grill, which I know sounds crazy for being there for two weeks. It’s because we kept rotating who we had dinner with every night so that we could spend time with everyone. Turns out everyone wants to go to the Lobster House, so we ended up going there 4 or 5 times! We weren’t too impressed with the Lobster house, but I know our family and friends loved it, so maybe it was just us? And yes, you can order multiple lobsters! They will just wait until you have finished your first before they bring the second, and so on.

My husband is a nutritionist and he loved the buffet at Barcelona for all of their options. They have so many healthy (and unhealthy – don’t worry) options, that it’s almost overwhelming. There are two sides to the Barcelona buffet, so when you’re loading up your plate, go through the doors and check out the other room with even more food. I didn’t know this for several days and missed out on waffles for breakfast! For breakfast they will make you a fresh omelette of your choice while you wait or you can also order eggs any style. Also they have liquor set up in the morning and you can make your own bloody mary or mimosa. Guess who had a mimosa everyday with her breakfast? This girl! The buffet is also where we made sure to get our fill of delicious guacamole everyday. It was nice to be able to pop in there, or to the Grill, Lobster house or Oregano for a snack throughout the day.

The restaurants seem to get busy at 7pm, although they open at 5:30pm, so you can have an early dinner with no wait. We would request a table whenever we were all (finally) ready and they give you a buzzer for when it’s ready. We’d just go to the main plaza, get drinks at Café Kafe and they often had a live band out there, which was super entertaining. Trying to get a table for more than 4 or 6 people was often very challenging. There were around 10 of us who often wanted to get together and most of the time they were able to do it but just be aware it will be easier to split into two tables or else you will have a long wait.

They serve crepes between 4-6pm near Café Kafe and they are delicious. Sometimes there was a huge lineup and sometimes no one there at all. We loved having them as a snack before dinner.

Several times per week they will put on a special outdoor buffet theme night with special bands. We had such a good time at the Mexican, Carribean and 1001 Nights. My only disappointment was the Thanksgiving buffet meal they had but this may also be because you get used to your own family Thanksgiving meals.

Bars: There are bars everywhere and the bartenders are awesome and working nonstop. They have some drink menus which helped us discover new ones we’d never tried. Favourites from our group were the Banana Mama, Playa Blanca, Mango Colada, Tequila Sunrise and on and on. From 4-6pm everyday at Café Kafe they have coffee liquer drinks with whipped cream. Try them out! There’s a juice bar around the back part of the lazy river and they will make you delicious, fresh juices, only available at that bar! I think it opens around 10 or 11am.

I wish we'd brought more $1 bills for tips. Tips are not required at all but the staff there is super appreciative for them. We liked to leave tips at the restaurants, for the bartender who’d been serving us for hours or the server by the pool, the bell boys, the maids, etc. Our only problem is we didn't bring enough smaller bills. The mini bar guy seemed to come by around 3pm daily, so if we were there we would tip him and get some extra chips and chocolate bars, lol.

Martini bar:
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Pools: They have a few different pools to suit different personalities. There’s the lazy river which wraps around the spa, which is the quiet area. There are tons of huts and lounge chairs, pool chairs and beds around here. People in this area are sunbathing, reading, having naps and lazily floating around the river. A lot of the huts would be taken by 9am, but I found there were a lot of them available after lunch. Walk around the river because there were often lots of spaces available towards the back, especially loungers right in the pool. For some reason people ‘save’ the pool floaties here and basically don’t use them the entire day, even though the resort states you can’t do this. This was probably my biggest annoyance while there, but if that’s the worst thing to happen, obviously I had a fabulous vacation! Sometimes I’d just ask people who had four of them piled beside them if we could use a couple for an hour and bring them back. This usually worked.

The swim up pool bar beside the Grill, connects to another pool where they play pool volleyball and have some water fitness classes. This is where the action is and things are more lively. We hung out with our friends here a lot and caused a (good-natured) ruckus. Every afternoon they have something going on beside this pool, whether it’s music trivia, pool volleyball, a live band, poker, etc, etc. It’s tough to get loungers by this pool but we eventually realized we didn’t really need any since we were in the water the entire time. The swim up pool bartender had to work so hard, and he did it with the biggest smile on his face, so make sure to tip him! It seemed like he never got tips because people wouldn’t bring their money in the water with them.

Beach: This was the only complaint by our guests, although they all said it wasn’t a big deal. The water was not the crystal clear, blue, beautiful perfection you may imagine. It was full of seaweed and wasn’t really a joy to swim in. There was also a storm for several days before we arrived, so this may have added to the murkiness. Again, this was not a big deal at all because almost everyone said they wouldn’t have went in very often anyways even if it were clear, just a heads up. They clean up the seaweed every morning with a big tractor, so the beach itself is wonderful. The sand was white and so fine, that it almost felt fake, it was so lovely. There are a lot of huts on the beach, as well as loungers and beds in full sun. While our friends were there for the first week we split our time between the beach and the party pool. During our honeymoon week we spent more time by the lazy river.

Activities: They have a ton of activities for you to do every day and I’m embarrassed to say I did virtually none of them. I will say that it’s because I spent my time visiting and catching up with friends and family. A lot of our guests tried out so many of the activities and loved them, like: yoga, Zumba, beach volleyball, pool volleyball, beach soccer, texas hold em poker, music trivia, dance lessons, Spanish lessons, tennis, etc etc. They give you a sheet every night in your room that says the list of the activities for the next day. There’s also a big list between Café Kafe and the pool that shows the activities for the entire week. Every night they put on a different show at the main stage. We enjoyed so many of these including: Michael Jackson, Madonna, Carribbean, 1001 Nights, Mexican and the fire show.

The Wedding:

Wedding coordinator, Gloria: ….is an angel. The smartest, most organized angel you will meet. I was so impressed with her throughout the wedding planning process and throughout our wedding week. She is there to help you and will try to figure out anything she can to make your dream wedding happen. She knew all the details of our wedding without any prompting and even remembered stuff about it that I’d forgotten!! We met with her on Monday morning prior to our Thursday wedding. She had our witnesses and ourselves present our passports for the marriage licence. We had our blood taken for the legal ceremony, which was not a big deal at all. The Doctor who does this is really good so don’t worry. We went over the choices we’d made for the wedding, as well as the invoice. I had her send this to me the month before, so there were no surprises there. On the wedding day, she brought the guys to the ceremony site and then brought myself, my parents and my bridesmaids down. She stayed for the ceremony and then I saw her again at the beginning of the reception.

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Ceremony: The ceremony was so so beautiful and we were so happy with how it all went. Ours was at the beach gazebo and I just loved how it looked. We choose no additional decorations, just the white chair covers, the white cloth hanging from the gazebo and the burlap aisle runner with starfish and shells along the side. I didn’t even want flowers on the table because I just thought the view was so breathtaking, who needed it? I was right and we were so happy with the simple elegance of it all. We didn’t meet the officiant until the ceremony. When I got to the front of the aisle we stood there for a few seconds and I was looking around, wondering where our officiant was. It turns out he was standing at the back, beside the videographer. This was so perfect, because it allowed us to look at each other throughout the ceremony and when we did look at the officiant, we were facing our guests. Everyone loved that so much.

The ceremony script was really lovely and we added in our own vows, which people really liked. We laughed, we cried, we smiled so much, it was perfect. There were minor things that did not go according to plan, but they are just minor and I barely even remember them. Gloria informed me it was too windy for the rose petals down the aisle, but I didn’t care. It was included in our package, not something I specifically had thought of that I needed. There was some construction going on at the resort beside the ceremony site. Nothing anyone could do and I noticed it for a few seconds during our vows, but then I just blocked it out. I would say if I could do it again, I would get a DJ, because our poor brother-in-law had to jump up so many times to attend to the ipod for the ceremony music. A bad decision on my part, but not a big deal. As a note, there will be people in swimsuits walking along the beach behind you and the gazebo is next to the excellence club where people are laying out on beds and loungers. I didn’t notice any of this, even when I watched our wedding video. Once I watched the video a few times, then I finally noticed people behind us, including a gawker for a minute or two in his too small trunks, hahaa. People were really respectful though, so it’s nothing to worry about at all.

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It is windy by the beach, which is lovely for keeping cool and happily no one overheated. BUT, it wrecks some havoc on your hair, veil and dresses. I had a cathedral veil and it was like a beast that tried to swallow people. We’re definitely of the mind set to laugh everything off, so we had a lot of fun with it. Having one that long was advantageous because as I see in the video it looks like my bridesmaids either tucked it under my dress during the ceremony or put something on it. If you had one that was shorter, it would whip people in the face, so there's another little warning. I loved how it looked blowing in the wind and twisting around, so I don’t regret it.

Hair & Makeup: There were 6 of us who had our hair and makeup done at the spa. A woman (I’m not sure of her name) did my Mom’s and my Grandma’s hair and makeup and she did a great job, they were both very happy and looked beautiful. Elias did the hair and makeup for myself and my three bridesmaids. I’m telling you, this man is a machine! He did all four of us in 3.5 hours! And he spent a lot of time on mine, not because I requested it but I’m sure just because I was the bride so he gave me extra attention. Make sure to bring in photos because he loves using them and he copies them so so well. Everyone was so happy with how their hair looked. My SIL commented that she’s gone to high end salons in Toronto who couldn’t correctly do the style that he did for her. She was so happy and so impressed. The makeup was also awesome. So don’t worry at all, they will do a wonderful job for your wedding. I chose to have my hair down and curled which would be a bad idea for a lot of people but I would do it again because I don’t look good with my hair styled up. My hair was perfectly curled and beautiful for the ceremony but after the ceremony and taking pictures outside, my curls fell out because I have very thin hair that never holds a curl and it was hella windy. I still liked it though because it ended up looking like beachy mermaid waves, so I went with it. Just a tip if you’re on the fence about down or styled up, I’d go styled up.

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Flowers: As you can see in the photo above, the flowers were amazing! I went with ivory, peach and light pink roses, green hydrangeas and something else green that sticks up. I'm not sure but I loved it. I had sent a few photos to Gloria, said I'd like the flowers to look like this and they did it perfectly! My bridesmaids had smaller versions of my bouquet and we used these for centerpieces at the reception.

Cocktail Hour: We had our cocktail hour at Las Olas. I had originally chosen the pier just for the novelty of it but decided against that because of wind. Las Olas is a large covered hut on the beach near the piers. There’s a bar and grill right beside it so getting drinks and appetizers was very fast. We joined the cocktail hour a little late but still got to eat the food and try out our signature drinks. We choose berry mojitos and dark n stormy’s (they used gingerale and beer for lack of ginger beer and it was delicious). We didn’t have to have signature drinks, I just knew this would make cocktail hour easier and quicker for the servers to walk around with two kinds of pre-made drinks, so everyone could have drinks right away. People were still able to order whatever they wanted, but I noticed everyone loved the drinks we picked. For the appies we chose:
Cold
- Brie canapé with marinated roasted balsamic apple
- Brochette of cherry tomato and buffalo mozzarella with pesto dip
- Proscuitto with pear and gorgonzola on olive bread
- Seafood profiteroles

Hot
- Mushroom filled with Italian sausage and basil, gratinated with mozzarella
- Tomato, spinach and feta in filo with roasted onion dip
- Mini fish tacos with guacamole and Mexican salsa
- Beef flautas with taquera sauce

Everything was delicious and people loved the food. We had the Carribbean trio playing during this time which made everything just so so perfect. I loved the fun atmosphere the band provided and how it brought you back to the reality of, “Wow, we just got married in MEXICO!” Cocktail hour whizzed by so incredibly fast and before we knew it, it was time to move to the reception. I think Gloria was present for the cocktail hour but I honestly have no idea, I was so busy taking photos with people and chatting.

Reception: Our reception was in the Foyer which is a very beautiful, private room to the right of the reception desk. Everyone was so impressed with how lovely the room was and I was super happy because I chose to have very little décor. I will say that previous brides are right and the room is super hot. Two of the tables were near the windows and had a breeze going (one of these was our table, so I felt totally fine). The other two tables were more towards the dance floor, center of the room and I didn’t realize it until later but they were sweating. They asked the servers for a fan and they brought out one huge industrial fan. It did the job but it was super loud. My Dad fixed it for a bit and it was quieter but later on it went back to being loud. We just turned it off when someone had to make a speech and it was fine. Even with the fan, we had some super sweaty dancing, to the point where every guys shirt was soaked and a bunch of the girls were standing in front of the fan holding their skirts up, haha. I don’t think I’d have my reception there in the hotter months, it’d be unbearable.

The tables at our reception. I made my own napkins and brought the candle holders, maracas and notes. The linens, vase and some of the candle holders were provided by the resort:
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For dinner we had one of the salads with orange-passion fruit dressing, the avocado-cilantro soup (surprisingly so good), the pineapple ginger sorbet, the roulade of chicken breast or the pecan crusted mahi mahi and the jasmine crème brulee. Everyone was very happy with their meals. We figured it must be a tradition in Mexico to serve your guests first because they served the other tables first and then they served our table and served my husband and I last. Personally, we thought this was great because that’s how we would do it if we had a party in our own home. Now I’m not sure what happened but no one at our table got the mahi mahi, even though they ordered it. We all ended up with the chicken and everyone loved it, so it wasn’t a big deal. Maybe they ran out or maybe they got our orders wrong? People got the correct choices at the other tables so that’s good. My husband did ask the servers about it, as we were curious what happened, and they were about to whisk off and get us all fish, but we stopped them and thanked them for offering. The level of service that the waiters provided to us all night was unbelievable. They would notice when my drink was empty and bring me another before I even asked, even if I was out standing on the balcony. They did this with all of our guests, not just the two of us.

A bit of a view of the Foyer, although it extends to the left and right of this picture, so there is room to fit a lot of people in there. There's also a lovely, breezy balcony.
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I used the girls’ bouquets, as well as my own as the centerpieces for our four tables. Gloria provided the vases. Two other centerpieces were included and were placed throughout the room. I’m not sure where because I was too busy talking, eating and dancing the whole night. The funny thing is, I never saw where our guestbook was and I never even saw our cake! I still laugh about this, but it doesn’t bother me at all because that cake was delicious. I’d read from past brides on here that they had trouble getting the serving staff to bring out the cake or get it cut, I’m not sure which it was. I had assigned a few people to make sure we got to eat the cake. I guess in my excitement of getting the cake served to everyone we just bypassed my husband and I actually cutting the cake. It’s a tradition that I don’t feel any emotional attachment to, so I didn’t care. We had the tres leches (I think they might call it sponge) cake and Mylanta was that ever delicious!

We rented the speakers and used our own playlist for the reception. This worked well on the whole but if I were to do it again the only thing I’d change is I’d get a DJ. I was too stressed over whether the songs were good, whether people were having fun, etc, etc. I stood near the ipod all night so I could change the music when it seemed people wanted something more upbeat, slow, country, etc. We partied hard until midnight (we extended our reception by two hours) and it was just the perfect time. We had so much fun, as did our guests. I had asked Gloria if she would pack up the votive candle holders for us so I could take them back with me. They did pack them up and whatever other décor was left over as well and she even had it delivered to our room two days later!

Videography: We had the ceremony video that's included in the Gold wedding package. I am so so so happy we have this video! It's not the high quality you would get from hiring someone to come and do videography for you, but it's good and you can hear everything that's said during the ceremony, despite the wind. We have watched it probably 10 times by now because a lot of people who couldn't make it to the wedding wanted to see it once we got back and over the holidays. The video was 20 minutes long, it has a two minute intro showing the resort off and then it included our entire ceremony.

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Photography: We used Victor Herrera Photography and our photographers were Adrian Herrera and Uriel Perez. They brought two assistants with them and they were phenomenal. I can not recommend this company enough. They were professional, courteous, talented, creative, everything you could want from wedding photographers. We have the most amazing photos and I couldn't be happier with our choice. Here's a link to their blog, it shows just a small selection of photos from our wedding: http://victorherrerablog.com/?p=5019

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We won a photo shoot with the in house resort photographers. We did a quick 45 minute shoot on our honeymoon and it was fantastic! The photographer was very nice and the photos turned out amazing! I'll include a fun one below.

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Spa: I took my bridesmaids and our Moms to the spa the day before the wedding for a treatment of their choice (massage, facial or mani/pedi). Almost all of our treatments included the use of the hydrotheraphy pools, sauna, steam rooms, etc. We were able to do these together and we had such an amazing time! I won't go through all of what it entails, because it's a fun surprise and they lead you through it. Afterwards we all had our treatments and everyone really enjoyed it all. I highly recommend getting a treatment at the spa, it's so completely luxurious and relaxing. My husband and I had our couples massage (included in the Gold package), the week after our wedding and it was a really fun and relaxing time as well.

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TA Wendy

By TA Wendy, · 0 Comments

Pros: Beautiful large rooms, lovely landscaping, great restaurants!
Cons: None!
This is a beautiful, modern resort with everything you could desire!
Rooms are spacious, and amenities are great! In room bar contains full bottles of high quality liquors.
The swim out rooms are so wonderful you may not find any reason to leave your room!.. but do, since the restaurants are varied, and wonderful, and the entertainment is great in the evenings!
Very pretty beach, and employees that truly care and are so anxious to please.
This is one of my favorite adults only properties in the entire area.
Dont miss the spa.. very extensive Water Circuit and when done prior to your massage just makes for an even more relaxing experience!
I highly recommend this or its sister resort Excellence Playa Mujeres on all counts!
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Pros: Staff, Amenities, Beautiful resort
Cons: Nothing
We checked in to ERC on Wednesday, June 12 and left on Thursday, June 20. Our wedding day was Saturday, June 15.  We did the Gold Wedding Package.   Check in: Just driving up to the resort is so exciting! There's a beautiful gated entrance where staff checks off each person entering and leaving the resort. For transportation to and from the airport, we used the car service that you reserve through ERC's concierge. It's a private car that takes you directly to ERC. The price for round trip transportation to and from the airport was $120. Some of our guests did this as well, and other guests reserved shuttle service with their airline reservations, which I think cost $35-40 each way. Checking in was a breeze. We were welcomed with champagne and a cool towel by the doorman, then led to the Excellence Club Lounge for private check-in. Right off the bat, I would recommend being part of the "Excellence Club" during your stay, if it's within your budget. We got private check-in at the Excellence Club Lounge, plus extra perks throughout our stay (nightly turn down service, fruit and snacks delivered to our room each afternoon, upgraded room mini bar, etc.) that we thought really made the extra cost worth it.    Room: We had an ocean view swim-up suite.  The room was gorgeous: spacious and comfortable, with beautiful natural lighting.  There’s a pretty big flat screen TV that had several American channels, a strong air conditioner (much appreciated!), and I swear the king size bed is bigger than a standard king size! The bed was really comfortable.  The room’s mini bar is great! It includes: rum, vodka, tequila, and wine, plus beer, water, sodas and juice in the mini fridge.  A few candy and snacks are included in it too.  All of these items are free (included in cost of the stay) and replaced each day.  24-hour room service is also free.  I had a lot of space to get ready for the wedding day even with a bunch of girls and my photographer in the room.  Some of our guests also did swim-up suites and loved it; others did second- or third-floor ocean view suites and loved those equally.  I think it’s personal preference: do you like immediate access to the pool and having a semi-private “yard” space without having to hunt out a pool chair every day, or do you like the view of the resort and ocean from above?  You wouldn’t be wrong with either choice – the rooms are all pretty similar, so it’s really just up to you and what you want from the view outside your window. With a swim-up suite, we had a little mini “yard” with nice grass and two lay out pool chairs.  It was nice for us not to have to go out super early and reserve a chair at the pool.  The resort discourages people from doing this, but I think it’s kinda natural for people to try and stake out the best chairs haha.  We had a hammock and a Jacuzzi tub on our porch, plus a little table and outdoor loveseat.  We also had a Jacuzzi tub inside the room, which was a really great added detail.  We paid $35 on our last night for “bath valet” to come set up a romantic bath for us – bath salts, aromatherapy bubbles, relaxing incense and candles…yes, it’s a bit over the top for normal every day life, but this is vacation!  We enjoyed the romantic set-up.  *thumbs up*   Resort: This is our second stay at ERC.  We have stayed at other resorts and my parents have as well, including Excellence Punta Cana in the Dominican Republic, and we just love this one.  Absolutely gorgeous grounds, wonderful bars and restaurants, and the staff everywhere is exemplary.  You get the feeling that the staff genuinely enjoys working there and helping guests have the best vacation ever.  In fact, we recognized SEVERAL staff members from our first stay at ERC almost three years ago, which means as a whole, the resort probably has a low turnover rate among its employees, something that most likely indicates that it’s a good place to work.  All servers, housekeeping staff, concierges, etc. are highly trained and super attentive to anything you need.  The restaurants and bars are all fun and amazing (I can’t stop using the word amazing, because it’s TRUE).  The martini bar, swim up bar, and Café Kafe were personal favorites of ours.  Request top shelf liquor in your drinks for added satisfaction! Whatever you want, they have it.  The restaurants are all delicious, though we personally enjoyed the Indian restaurant (Basmati) and the French restaurant (Chez Isabelle) in particular.  I was anxious about some of my guests’ comfort and satisfaction with the food, as I had some picky eaters coming (looking at you, MIL!), but there is truly something for everyone at this resort.  Nightly entertainment included live music (really talented solo artists or bands, romantic setting to listen before or after dinner), followed by a show at the theater (Madonna, Michael Jackson, cirque du soleil, fire show, prehistoric Mayan show, American show, Caribbean show, which repeat weekly), followed by more live music under the stars or time at the club/disco if you’re so inclined.  Again, there’s something for everyone.  All of our guests had a blast, whether they got late drinks at the martini bar, enjoyed a live show, or stayed in the comfort of their rooms ordering dessert from room service.  There is huge list of activities held at the resort every day, ranging from volleyball and beach soccer to tequila and cigar tastings, salsa lessons, air rifle shooting, beach yoga, Spanish lessons, trivia games, etc. etc. etc.  Husband and I painted pottery with his parents and have awesome souvenirs we brought home with us!             Wedding planner:  Gloria was totally amazing, from the beginning of our planning stages, through the wedding day, and after!  I can’t say enough good things about her.  She was responsive to emails and thorough in the answers and explanations she gave, always.  During our check-in, she called the Excellence Club concierge to speak to me personally to set up a meeting to go over our decisions and preferences for the wedding day one last time. We met with her on Thursday before the wedding.  The meeting was quick and thorough – she confirmed all of the choices we had made up to that point, and we tied up any loose ends that were still remaining (flavor of the cake, color of the rose petals for the aisle runway, how many sparklers we needed.).  Gloria checked on me on Friday (day before the wedding) to make sure I didn’t need anything else or had any other questions, and checked in with us once on Saturday morning to make sure we didn’t need anything.  She set up the guests and groom in place at the ceremony then came to get me from our room to walk me and my parents and sister (who all walked me down the aisle) to the aisle.  She was so sweet and attentive the whole time.  Everything – including ceremony, cocktail hour, and dinner – went off without a hitch and with incredible attention to detail because of her.   Ceremony: We did the ceremony at the beach gazebo.  It was gorgeous.  We brought our own chair sashes and used whatever decoration was included in our package.  The Gold Wedding Package includes either chair sashes or rose petals on the aisle; since we brought our own chair sashes, we got rose petals as well.  I walked down the aisle to “Sea of Love” by Cat Power, and we played “First Day of My Life” by Bright Eyes for the recessional.  The walk down the aisle lasted about a minute.  We edited our songs down to cut out long intros or parts of the song we wanted to skip and made two versions – a short one (thirty seconds) and a long one (like a minute long) because we weren’t sure how long the walk down the aisle would be.  It ended up working perfectly for us to use the longer edited versions.  Gloria told me to just have the songs on my iphone, and it worked superbly.  We did a symbolic ceremony, as we were already legally married by a justice of the peace in the US before going to Mexico.  We had a fairly non-traditional ceremony in mind (nothing crazy hahaha, but we are an interfaith couple, so we had to keep it religiously neutral), and one of my biggest anxieties before the wedding was making sure the ceremony was unique and true to us.  I wrote the ceremony myself and asked Gloria if it would be okay to give to the ceremony officiant.  She checked with the officiant and said it was fine, so I sent the ceremony script to Gloria about two weeks before the wedding, and she said that the officiant had looked it over and said it was totally fine and that she’d be happy to do it.  I can’t tell you how important this was to us – their willingness to please and support in helping us build a wedding day that was truly ours can’t be overstated.  I’m so grateful for Gloria and the officiant’s help.  We said our vows to one another and everyone was a crying blubbery mess hahaha…our ceremony was beautiful and I am nothing but pleased with how it went off.  There was a lovely cool breeze the whole time, and no one was hot or (too) sweaty at the ceremony.               Hair & Makeup: Okay, I might not have the most useful perspective for other brides at ERC because I did my OWN hair and makeup instead of going to the spa, so I only have a couple things to say.  I am particular about my makeup and know a lot about it/enjoy doing makeup, so I was fine doing my own and happy with the results.  If you’re thinking about bringing your own foundation for the makeup artists to use (for proper skin matching or whatever), I would highly recommend the Laura Mercier tinted moisturizer kit – it comes with primer and the tinted moisturizer, which looks beautiful and STAYS.  I have a TON of hair that causes my head and face to sweat quite a bit at times, but I never felt like my makeup had a problem staying or like it looked bad. I would also recommend DermaDoctor’s Med-e-Tate anti-sweating wipes (I got them at Sephora and you can order them online)…I heard about them here on the BDW forum from other brides, and I’m glad I spent the $40 on them! They helped a LOT with excessive sweating, because, let me tell you, it is HUMID at the resort.  A few people told us it’s much less humid in the winter months, but for those brides getting married at ERC in spring or summer – be aware! Like I said earlier, the ceremony on the beach was fine because there was a great breeze from the ocean, but we took pictures before and after the ceremony at different locations around the resort, and it was supppppper humid.  So the antiperspirant wipes were really, really helpful on my face and neck.  I wiped my face with them THEN applied moisturizer and makeup per my normal routine.  In terms of hair, I have a LOT of long, curly hair, and I wanted to wear it natural for the ceremony.  If you get your hair done at the salon I don’t imagine this will be a problem, but one small issue for me was that the humidity prevented my hair from drying as quickly as it needed to after I washed it.  I ended up with longer curls that were a bit limper than my usual bouncy mane, but it wasn’t a huge problem.  I am 100% fine with how everything turned out, just wanted to give a heads up on the humidity and how that might affect your overall look on the day of the wedding.  I have heard other brides comment on the techniques the salon uses to make sure your hair looks good for the day (curling it much tighter than what you actually want so that when the curls inevitably fall, they’re already at the right level, using lots of hairspray, etc.).         Cocktail Hour:  I had heard that the square at Agave restaurant and the foyer were really hot with no breeze at cocktail hour time, and that the pier was windy, so I chose Las Olas for the cocktail hour location.  Las Olas is on the beach, very close to the beach gazebo.  It’s an area with chairs and small tables on a wooden plank floor under a tiki hut-type covering.  We had 13 guests, so space wasn’t an issue for our smallish group, but they had done tequila tastings and other activities at Las Olas before our wedding day at the resort, so it is definitely big enough for bigger groups…I’d say fifty people could stand and mingle there comfortably. There was a lovely breeze so temperature wasn’t a problem.  Not exaggerating, it literally feels fifteen degrees cooler at times on the beach than it does further in on the resort.  Right next to Las Olas was a full bar for us, which was open for the cocktail hour.  The waitstaff served delicious frozen drinks – a coffee chocolate drink with Bailey’s I think, plus a fruity daiquiri type drink as well – that everyone loved, plus the bar was open if anyone had specific requests (water at this point was a big one!).  The appetizers we had chosen were absolutely delish (you get four hot appetizer choices and four cold appetizer choices in the Gold package…not sure what the other package options are): chicken strips, buffalo wings, mini fish tacos, and some sort of tomato feta spinach thing for the hot appetizers, and the cheese montage, salami cornet, tomato & buffalo mozzarella and smoked turkey something for the cold appetizers.  All of the food was awesome and the guests couldn’t stop talking about how great it was.  We had the Caribbean trio during the cocktail hour for our music, and they were awesome! Everyone loved them and several guests tipped the musicians.  Gloria was standing off to the side for most of the time, directing waitstaff and the timing of everything. It was a great hour of talking and processing and hearing from our guests what they thought of our ceremony.  Husband and I brought gifts to give to each set of parents – him to my parents and me to his parents – so this was a perfect time to present them with those items.  It was a fun, happy, emotional hour with good food and good drinks.  Who could ask for more? (The snapshots below were taken at the cocktail hour, just to give you a better idea of the setting/what I'm describing)                     Dinner & Reception: We had dinner at Barcelona restaurant.  I honestly chose this spot over other options (the foyer, and I think the Lobster House was an option) because this was the only place on the list that was air-conditioned.  I figured that our guests (and myself, to be honest) would appreciate the A/C after a day more or less outside for the ceremony and cocktail hour.  The other options are beautiful, and I think the decision probably comes down to your personal preferences and specific wishes for the look and feel of that part of your day.  For us and for the guests we had in attendance, air conditioning was a nice relief that helped everyone relax and enjoy the evening.    However, with this choice, lighting and space were a concern for me.  The natural light of being outside is beautiful for photos, and I worried that the lighting inside the restaurant was too yellow and dim for good shots.  In terms of space, Barcelona is a huge restaurant (where the breakfast buffet is served every morning), and we only had fifteen people total.  I feared it would feel kind of ridiculous with our small group in such a big space.  My fears were immediately put to rest though.  We had one long table for dinner, and it was set up next to the front of the restaurant, close to huge windows that let in great evening natural light.  Once it got dark, the lighting of the room was not unpleasant at all, and my photos from that time are perfect.  For the anxiety I was having about it being too big of a space for our group, I can’t really even say how they set up the room to feel so intimate and comfortable…they just did.  Hahaha it was just an amazing set up and the staff was so attentive and everyone felt so great that at no point did I look around feeling like, omg we have one little corner of this giant room and everything else is empty around us.  It was perfect.    For food, we chose option 1 from the Gold Dinner Menu which was: 1. Cesar salad, 2. potato chowder, 3. mandarin orange amaretto sorbet, 4. Mahi filet and stuffed chicken breast with mashed potatoes and grilled veggies, 5. Dessert (which I don’t remember because I only ate cake, which was in. cred. i. ble.).  I cannot describe to you in like real words how delicious every part of the meal was.  The main course was amazeballs.  Everyone was like, “OMG THIS IS SO GOOD.” And I had some picky eaters in attendance!  The wedding cake was mind-blowing.  There are several options for flavors: chocolate, vanilla, marble, carrot, cheesecake, and something else I think.  We chose cheesecake because I’m a huge fan haha and we were not disappointed.  The cake was three tiers of some of the best cheesecake I’ve ever had in my life – it was like marbled chocolate and regular cheesecake, not too rich or way too sweet…just perfect.  It was a huge hit with the guests too, even though everyone was BEYOND stuffed after dinner.   I have never been waited on so graciously and attentively as I was at this dinner – the servers were absolutely incredible.  This dinner was one of the highlights of my entire life.   We did not hold a traditional “reception” period after dinner since our group was kind of small.  Originally we planned to bring down our Bose sound system music player thing in lieu of hiring a DJ, and using that as our “DJ” with a party playlist I created on my phone.  Unfortunately a few of our friends had to drop off the guest list at the last minute (a couple weeks before the wedding!) and it made our group a lot smaller, and skewed the ages a lot older.  The only people that would’ve been dancing would’ve been me and like, two friends.  So we decided not to stress about the dancing portion of the evening – after a long, amazing dinner and cake, we ventured over to the theater and enjoyed the scheduled show for the evening (Madonna! So fun!), then the younger people and my parents went to the resort club and danced for a couple hours. It was a perfect night that worked for our needs.         Photography & Videography: My aunt is a professional photographer who was a guest of the wedding and stayed at the resort, so we didn’t have to pay an outside vendor fee or anything like that.  We used the videographer included in the package for our ceremony…we got the DVD the day before we left, and we love it! It’s cheesy and not the highest quality ever, but it works great for its purpose…we don’t plan on watching it really at all, after our initial viewing.  Maybe show the grandkids one day.  They found our songs from the processional and recessional and used them in the video, which we thought was a thoughtful, personal touch.  The sound is clear (no windy background noise or anything), the only complaint might be about the picture itself…like it’s a tad bright or something?  The colors aren’t super vibrant in the video…but that’s what we have a photographer for!        Spa:  As I said earlier, I didn’t use the spa/salon for my hair and makeup on the wedding day, but included in our package was a 50 minute couple’s massage, plus an aquatherapy session which I think comes included as part of the Excellence Club.  We both were very impressed with the gorgeous spa facilities (think waterfalls, pretty pools, lovely showers and such).  The couple’s massage was A-W-E-S-O-M-E.  It was so relaxing and fun.  We did our aquatherapy session immediately following the massage, and it was super excellent as well.  It all felt so good, plus we had a blast doing it.  You basically have a staff member who guides you through each step – first there’s a steam room, then you enter a pool where you lay on your back over an underwater bed with massaging jets, then you enter another pool that has various stations for different jets that massage different parts of your body and you cycle through all of them.  Then you walk over hot stones, then enter an ice room, then another hot room, then jump in some super cold water.  I’m simplifying the process here, but rest assured that it felt AMAZING and was really, really FUN to experience.  Afterwards we were glowing.   PLEASE feel free to ask any questions! We had a blast and have absolutely no regrets about our wedding at ERC.  YOU SHOULD DO IT!
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Pros: EVERYTHING; on-site wedding coordinator was amazing (Gloria); service; rooms; clean; food; location; beach; food
Cons: None. Only complaint is that we should have stayed there for our honeymoon
The Excellence Riviera Cancun (ERC) is beyond amazing. We had 86 guests attend our beach wedding and not a single one had a complaint.   With a wedding of 86 people I was expecting at least one thing to go wrong and I was very surprised that nothing did. In fact people loved the resort so much that they are already planning family trips back there. Everyone raved about how wonder the resort and travel company were!.  1)On site wedding coordination- Gloria was amazing! I have heard horror stories about other resorts that are hard to work with and nothing goes right, this was the complete opposite. Gloria always emailed me back promptly. she helped me coordinate our flowers, cake, food, DJ, and photo booth. I sent her pictures of what I wanted and she made it happen. Even when what i wanted wasn't offered in their wedding look books, all i had to do is send a picture and it happened. I honestly don't think she knows the word no at all. Gloria made this day and weekend amazing for us.  2)Travel agent- Divine Destination Weddings & Honeymoons- We used DDW to coordinate all of our guests. with 86 guests you can only imagine how hard it would be. They negotiated a group rate, provided transportation to and from the resort in Cancun and helped with any other needs that came up.  DDW was amazing!!! everything was executed flawlessly and every single guest was happy with them. My Coordinator April sent me updates on who has booked as they booked so that I could be kept informed. She also helped negotiate some perks for us once we arrived to the hotel. Overall their service was much needed and wonderful. I highly recommend using them. I plan on using them for all of my travel now not just group travel.  3)Food- the food was very good. Much better than most all-inclusive resorts. Many of the wedding guests commented on how great the food was. All of the restaurants were very good and true to their theme.  Room service food was also very good. Our actual wedding food was amazing! Actually the best food we had all week.  4)Rooms- the were great! very roomy and sunny. The rooms look exactly like the pictures on-line Swim out rooms are awesome. The excellence club is also pretty cool as you get access to a private pool, beach and lounge. The lounge has very expensive alcohol you can drink and snacks all day. If you can afford the upgrade its nice but you will be just as happy without it, they treat everyone great there so you don't need to be in the VIP area to be treated like one.   5)Beach & Pool- The thing i loved the most about these were the abundant amount of chairs at both. It was very nice not to have to fight for chairs every day! They were also very clean. There is a brick pizza oven at the pool which is kinda fun. also soft serve ice cream yummy! If you want a more fun environment you can go to the main pool where there is live music but if you prefer a quieter time you can hang at one of the other pools where it is very calming and relaxing. I loved the options for our large group and i know the older guests did too.  6)Nighttime shows- the shows were fun and well put together. the outdoor theater was awesome and served as a great meet up spot. it was also a nice place to hang in the shade during the day. The disco is fun, not always packed up a good amount of people in there having a good time and dancing the night away.  7)Service- AMAZING! all of the staff is so nice to everyone. The the service at the pool and beach is also very good. They must train their people to never say NO and to make it happen because that is the type of service you get from everyone at this resort. I asked for a cheesecake at a place that didn't have it on the menu and their response was do you want it round or square? I had to say I didn't need a whole cheesecake just a slice and of course they brought me one. The service is impeccable.    Overall I would highly recommend this resort for your wedding! Gloria will make it perfect so you can relax. There is something for everyone there. You will not be disappointed. Choose the ERC for your wedding and use Divine Destination Weddings and Honeymoons for your planning and you will not be disappointed!     
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Tiners17

By Tiners17, · 2 Comments

Pros: Too many to name
Cons: We didn't stay long enough!
Our wedding was on November 5th 2012 at the Excellence Riviera Cancun Resort.  There were 37 people including us and we had a fantastic time!!     We upgraded to the Excellence Club and we thought it was worth it.  Nobody else that came with us did, and they had just as nice accommodations.   It was really nice for our wedding day, because we chose the beach gazebo for our ceremony and our room was right there.  We went with the Excellence of Love package and I thought that was just perfect for us.   Our ceremony location.   The only decorations I brought were some paper cones for the guests to throw rose petals, our center pieces which I will post a pic of later on in my review, and our wedding favors, (maracas) and our escort cards.   The flowers from the ceremony were moved into our reception to our head table.     We met with Gloria on our second day to give her our stuff and go over last minute decorations.  She was on top of things and really knows what she is doing.  We picked out our cake and picked some music choices for the ceremony.  It took about 10 minutes.  I had a few email conversations with her in the 6 months leading up to our arrival, but I wasn't too worried about the little details so I tried not to get too stressed out about things.  That was one of the reasons why we wanted a destination wedding---less planning to do!   One of our big expenses were our welcome bags.  We did a bag for each couple and one for each single person.  It was a bit of a pain taking them with us, I got held up in customs--bring your receipts!!!  I eventually got through, but bring your receipts and split up your stuff if you can.  I think they only let you bring in $300 worth of stuff per person.  Our welcome bags:   We included two bubba kegs from amazon, two koozies, a welcome postcard, two flip flop bottle openers, key card holders, and a medicine kit with advil, tums, pepto, emergen c, chapstick, aloe, sunblock, and washcloths. I  also gave all the girls a pashmina.  (Not pictured)  I ended up getting them at Gordmans for a really great price. The bag was from weddingchicks.com.     We didn't want to pay for anything extra like a private dinner for everyone, and we also didn't want to take up anymore time from everyone's vacation, so we met for drinks at the Martini bar for out Welcome party.  Then everyone just split up and went to dinner wherever they wanted.  We didn't have a formal rehearsal either, we just met up and had dinner as two large groups.  I can't say enough about the restaurants there!  The french place, the indian place and the mexican place were our favorites.  They were all really good though.  The Italian place was maybe the least favorite, but it was still pretty good.   On the day of the wedding, my DH went to his groomsmans room to hang out and I went to the spa with my girls.  I got my hair and makeup done by Elias, it was included in my package.  I came in with one picture and just told him to make it similar to that.  He did a great job!!  The makeup looked a little heavy, but I think it looks really great in the pictures.     After the spa we went back to the room, ordered some room service and just hung out with the girls.  I went to the spa at 11 because i wanted to make sure we had enough time for our 4pm ceremony.  We had plenty of time to relax and get ready.    
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BunnyBride

By BunnyBride, · 1 Comment

Pros: beautiful grounds, excellent food, clean rooms, friendly staff,
Cons: NOTHING
We had our wedding here in May 2012.  We had 24 people total and EVERYONE LOVED the resort.  I cannot say enough great things about this place. The food, drinks, staff, grounds were excellent.  Not one single bad thing to say. Our wedding coordinator, Gloria, was awesome. Once we arrived, we sat down with her and went over everything. She did a beautiful job. She didn't forget anything. She was so nice and funny.  Always answered all my questions throughout our stay. We had our wedding on the beach, cocktail hour on the pier and reception at the Lobster House. The whole night was awesome. The food at the reception was really, really good. The wedding was 5 months ago, and people are STILL talking about how wonderful the place was, it was the best wedding they ever went to, and how much they want to go back. If I could do it all over again, I wouldn't change a thing. I actually got hurt the first full day we were there-we went jumping off a cliff in the cenote and due to me flying and going down below in the cenote within a short time frame, all the different pressures made my ear almost rupture.  You can only imagine my fear. I went to the doctor there at the resort and she was wonderful. She gave me medicine and was so nice, kind and understanding. We stayed in the excellence club the whole time we were there (9 nights) and loved it.  Our room looked out over the excellence club pool. We LOVED ERC and cannot wait to go back.
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bribribell

By bribribell, · 2 Comments

Pros: amazing rooftop terrace
We chose Excellence Riviera Cancun as our venue for our destination wedding and we couldn't have been happier.   We arrived on May 22nd and left on May 29th.  Our wedding was Friday, May 25th.      Resort/Room- The resort is beautiful.  The grounds are well kept and very clean.   We were very impressed the moment we had our site visit in October.  If you are considering any resort I definitely recommend a site visit to make sure you are comfortable with the grounds and the services offered.  Now I must tell you that we worked with a TA who helped us with all of our guests reservations.  This definitely helped and kept everyone organized.  We decided to book the honeymoon/roof top terrace suite.  This is the only room in the resort that is set up this way.  Although it was pricey it was WORTH every penny.  The terrace was on the corner of building 7 and overlooked the entire resort.  Even Alberto our photographer was amazed with the views when we were taking pictures.   The room itself had the bedroom portion but a private massage room and a large living room which was great when my party was getting ready before the ceremony.  The room was definitely the party room where we ended up after the disco closed.    Wedding Coordinator-  Gloria was our WC and when we first met her on our site visit I knew that she would take care of us.  Unlike most brides I knew I was having a destination wedding and I knew that there would be A LOT of things that I couldn’t control.  From October when we first met Gloria to the wedding we communicate with Gloria a handful of times via email.  My recommendation is draft one long email with subjects of all of your questions.  It makes it easier for you to keep track of answers and I believe gets a faster response.  During our October site visit we met with Gloria and basically picked out everything… flowers, location, went over the food, etc.  After we got back from that visit she drafted up all of the information we discussed and that was our reference while planning the wedding.    When we arrived at the resort in May she called our room and requested that we meet her on Wednesday to go over the final details.  We talked about back up plan if it rained and all the fine details.  She was professional and personal.  I am so happy she was part of our special day.    Day before the wedding-   So I must tell this story because at the time it was alittle stressful, but will be something that we will always remember.    The day before our wedding the wedding party and I wanted to go swimming in the ocean.  After 30 or so minutes I wanted to head back to the beach chair and relax before meeting up with Gloria again.  I was walking out of the ocean I stepped on something that felt like a sharp stick.  The pain was excruciating as I hobbled back to my beach chair I noticed I was bleeding.  So my fiancé carried me up to the resort doctor where she proceeded to tell me that I had gotten stung by a baby sting ray.  This is 24 hours before the wedding.  We were supposed to have a rehearsal and then meet up for dinner at Toscana.  Since our room had a rooftop terrace the wedding party had a make-shift rehearsal on the deck before the dinner.  After the meds kicked in everything was smooth sailing.   Everywhere we went the staff knew who we were and kept asking how my foot was doing.   It was a good story and something we will always remember.      Wedding Day-  The day of the wedding we order room service and enjoyed breakfast on the rooftop terrace while the boys enjoyed the beach.  The entire day was planned to a prefect T.  The Spa was amazing (see below).   We had our wedding on the beach under the pergala.   We brought our own sashes which the staff tied to the chairs.  And rose petals were spread down the aisle.  My cousin married us which was very special to my husband and I.    After the ceremony we headed to the pier for cocktail hour.  We even got to enjoy a mango margarita and some appetizers which were delicious.   After some more pictures we headed to the Lobster House for the reception.  I HIGHLY recommend getting married on Friday night when the Lobster House is closed.  It was truly amazing having the breeze off the ocean and having everything open.  There were a few other weddings that weekend which the reception was up on the terrace next to the main lobby and although it was nicely decorated my guests were very glad that we had the Lobster House.    Spa-  I had the Gold wedding package which included hair and make-up.  I had my ipad with my Hair Pinterest board.  My hairstylist was amazing and I gave him some creative freedom to add some of his style.  He also did my make-up which was beautiful.   Flowers- I loved my flowers!  Gloria dropped them off about an hour before the ceremony and the photographer had plenty of time to take pictures.  Mine bouquet had birds of paradise like the men’s boutonnieres.   Food-  The cocktail hour food was delicious and the mango margaritas were phenomenal.   The food we chose for the main dinner was very good.  Each course was delivered in a timely manner.     Photographer- We used Alberto Aldana from Claudia Rodriquez studios.  Alberto and Tamara were AWESOME.  I will put up another review about their work.   It’s a bummer that we won’t get the pictures for another 6 weeks.    DJ-  We had DJ Mannia who was absolutely awesome.  He played the songs we requested as well as took request from our friends.  I’ll do another review on their site later on. Overall impressions/opinion-  Overall  we had an amazing time.  Our friends and family had a great vacation and were all very pleased with the accommodations, the food, the staff, etc.  
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AD2012

By AD2012, · 0 Comments

Pros: Great service, beautiful resort
Honeymoon Review Dates of stay: May 13, 2012 – May 19, 2012 Room: 8357   My husband and I spent our honeymoon at Excellence Riviera Cancun, and can’t say enough great things about this resort! We truly did have an amazing time! We stayed in one of the roof top terrace suites with an amazing view of the ocean.   Room: The room was amazing! We had an incredible view form our balcony & the roof top. The pool on the roof was a major perk! The only complaint about the room is that you could hear everything going on in the hallway as if it was right next to you!   Restaurants: our favourite restaurant was Basmati, it was a very small restaurant but the food was amazing! We also ate at the lobster house, Chez Isabelle, Spice & had dinner on the beach. Dinner on the beach was very romantic until it started to pour rain! Our least favourite restaurant was spice; I think it’s just what we ordered.   Beach & Pools:  The beach was gorgeous and sand was incredibly soft.  We had upgraded to the excellence club which was definitely worth it in my opinion. The excellence part of the beach always had plenty of sun beds & chairs. The main excellence pool was fairly quiet but was very nice. Most of the action was at the main pool with the swim up bar.   Spa: My husband and I went for a water therapy treatment & 80 minute couples massage. It was AMAZING! It was the perfect way to start our honeymoon!     Overall my husband and I had an amazing time at this resort and would go back in heartbeat! The service was excellent, all of the staff we encountered were more than willing to help us with whatever we needed. We also thought the honeymoon sign on our door was a nice touch! During our stay we saw 3 weddings; one at the pier and two on the beach. All three weddings looked absolutely beautiful!     Our view from the rooftop.             This was a perfect resort to spend our honeymoon at!
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kk0618

By kk0618, · 1 Comment

Pros: Gorgeous setting, Friendly staff
Cons: Somewhat dated rooms
Choosing a resort at which to get married can be a very daunting task.  I can honestly say that we couldn’t have been happier with our choice of the Excellence Riviera Cancun.  First of all, the entire resort is just stunning.  We were looking for a ceremony site that was just a bit ‘different’ than others on the beach.  They have a beautiful gazebo on a separate area of the beach, under which everyone sat under.  It had a very intimate feel to it and was just perfect for our wedding.  Our cocktail hour was held in the foyer and reception in the Lobster House.  We were very happy with each setting. The wedding coordinator, Nayeli, was absolutely fantastic!  I am very particular about details, and was very worried whether my ‘vision’ would actually be carried out.  Everything from the flowers, to the centerpieces, to the music was just perfect.  Nayeli was even able to get the ‘crystal curtain’ for our ceremony site at the last minute.  We found a wedding coordinator (Rebecca - highly recommended!) through LUXE Destination Weddings who was in constant contact via email with Nayeli ensure our requests were carried out.  We met with Nayeli the day we arrived and had a rehearsal with our wedding party and parents the day prior to the wedding (Also highly recommended)  We also requested to meet with our minister, Caroline, who happily did this upon our arrival.  I cannot say enough good things about the staff at this resort.  They work so hard and will truly do anything to make their guests happy.  At some all-inclusive resorts, the food can be so-so.  That is not the case here - It was amazing!  All of our family and friends had such a wonderful time and many have mentioned that it was the best wedding they have ever been to. Also - Book your photography with Del Sol!!  They are seriously incredible! :) Link to our slideshow: http://delsolphotography.com/blog/content/galleries/?gal=435
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krmiller

By krmiller, · 1 Comment

Pros: Beautiful resort, awesome employees
Cons: Didn't feel like anyone knew it was our wedding
The resort was beautiful & all of the employees were awesome except for the people at the front desk.  They seemed annoyed whenever I asked them questions.  We had our wedding on the beach & cocktail hour on the beach & the reception at the Lobster House.    I will start off with the wedding.  Our wedding was at 5:00 & the wedding coordinator wanted everyone (except me, my Dad & bridesmaids) at the wedding site at 4:30.  Well, when they got there they had no idea what to do.  My husband said that everyone kept coming up to him asking what they are supposed to do...not sure what Nayeli was doing.  The ceremony set up was pretty, but there weren't any flowers on the table, which was included in the package.  We chose the religious ceremony, which seemed pretty long!  Overall, the ceremony was awesome.    Cocktail hour-We had originally planned to have the cocktail hour on the pier, but it was too windy & everyone just hung out at the bar anyways, so they just brought the food to the bar area.  I didn't get to try any of the food because we were taking pictures, but we heard it was good.  The mariachi band that was supposed to be playing at the cocktail hour had a flat tire & didn't show up on time, which was very disappointing, but unavoidable.    Reception-We got married on a Friday, the Lobster House is closed that night, so we had our reception there.  I would HIGHLY recommend getting married on a Friday & having the reception there.  We had our welcome dinner (highly recommend) Thursday night in the Foyer & it seemed much hotter up there than it did at the Lobster House.  Don't get me wrong, we were all sweating, but there was a breeze coming off of the ocean.  The set up was beautiful, food was good, cake was pretty & everyone had so much fun.  My main complaint about the reception part was that the cake was never served.  After we did the cake cutting thing, it just sat there & no one ever served it.  I don't know whose responsibility that was, but it just sat there for a while & then it was gone.  At the end of the reception, they asked us if we wanted it boxed up, we said yes, but never saw it again.    Our major complaint was that no one at the resort knew it was our wedding.  On all of our travel documents, the TA wrote that it was our wedding & the date, so they should've known.  From the time we checked in until the time we left.  We had 31 guests with us, so you would think that they would make sure that we were taken care of & had some recognition.  We never received an upgrade like our TA said we would, never got a banner on the door(very minor), never got fresh fruit & champagne like they said we would.  Nayeli asked us if there was anything we wanted special for our breakfast in bed & all my husband wanted extra was bacon.  He didn't get any, nor did he get the kind of beer he wanted for our refrigerator, which Nayeli said she could make happen.     We did have a great wedding & all of our guests had a great time.  A lot of people said it was the best wedding they had ever been to.  I am a pretty laid back person and wish I would've been a little more firm with my requests.    Let me know if you have any questions!   Kerri
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tiffaharper

By tiffaharper, · 6 Comments

Pros: Beautiful Grounds, good service
Cons: Wedding coordinator
Let me first mention the positives of ERC:   The hotel is absolutely gorgeous! The grounds are the prettiest I have seen at a resort. The service is really good. The food is decent. Some restaurants are better than others. The breakfast is awesome! The room service takes a while but it is a really cool option to have. The rooms are very clean and very pretty. The shower is awesome! The spa is amazing! I would highly recommend this place for a honeymoon or just a vacation. It truly feels like paradise.   Now for the cons..   Igot married at ERC on April 30th 2011. The year prior to this date I spent planning and researching and emailing the coordinator. It takes them weeks to get back to you. I got used to that so any questions I had I would know that I would receive an answer for a while. I printed all of my email correspondence with Nayeli (the wedding coordinator) and kept them in a notebook. Before I went I sent a long email confirming most things that we discussed. When we arrived we met with Nayeli to go over flower options, linen options and other details that you choose when you arrive. Everythign that I had mentioned in emails prior to me arriving seemed to be forgotten because she would ask me questions on things that I had already discussed with her. She had a form that she would jot down notes on but most of the things we discussed in our meeting I noticed that she didn't take any notes. I just figured that she was really good at remembering details since she does do this every day. Long story short, if you plan on making your wedding anything outside of their box wedding package good luck to you bec they don't seem to be capable of that. Examples: I discussed with Nayeli that I wanted plenty of candles running down the middle of the dinner table. I even provided her a picture of how I'd like it to look. She agreed yet not one candle was anywhere to be found. I discussed with Nayeli how I wanted the napkins folded bec I had put together starfish place settings and wanted them to lay on top. I even showed her a pic. The napkins were not folded in this way when I arrived. I discussed with Nayeli that my maid of honor will perform a song on her guitar durign the ceremony. She agreed and said that after I arrived and the minister said a few words she would introduce my maid of honor. well the minister had no idea about this and so we had to stop her in the middle of her script to let her know it was time for my maid of honor. I discussed with Nayeli that we were goign to say a personal statement to each other before saying our vows. the minister had no idea this was in the plan during the ceremony and we had to mention this to her during her long script. I discussed with Nayeli that we wrote our own vows for the ceremony. during the ceremony the minister announced us to give our vows but then at the end she didnt mention us exchanging rings. So in the middle of her script we had to interupt her again to remind her of the rings. she told us that comes later. (huh?) so then a few minutes later after more of her script reading, she had us repeat the tradional vows to each other! so basically we gave two sets of vows. I discussed with Nayeli that I did not want a sand ceremony (to save time for our other items). sure enough, the minister had sand ready to go during the ceremony. When I arrived at the alter our mics didnt work. We had to stand there for 5 minutes so that they could fix the mics. For them to perform several weddings per day all year long you would think that this type of mistake wouldnt happen. I made my own guest book and explained to her how I wanted it set up. she agreed but when I arrived it was not at all how we discussed I explained how i wanted the flowers on the table but that too was ignored. She said she would take the bridesmaids bouquets and use them after the ceremony to decorate the table. this never happened.   These are just  few items that went wrong because of the coordinator. As long as you dont do anything outside of the box, she should do fine but if you want to personalize it in any way just prepare yourself for mistakes. There were other weird things like the "champagne breakfast in bed" that is included in the honeymoon package not really being in bed. When the waiter brought it in he put it on the table. It was no different than room service except with room service you get more food.   After the wedding I went to discuss everything with the general manager of the hotel. All he could offer to us was free massages in the spa. we were not realy interested in this since we had just gotten massages and they were not that great (they were not bad but not great). He insisted that this is all he was willing to do. Honestly, the only thing i really wanted was an apology and an explanation bec i just couldnt understand why I was completely ignored during the planning process. The "special romantic dinner for two" that is included in the package is nothign more than going to one of the all inclusive restaurants just like any other day. when i asked what was "special" about it they said that the will put a candle or somehting on the table before you arrive.  So at this point my husband is really pissed and he requested that we have the romantic dinner on the beach. They agreed and it was really nice. Normally it costs a couple hundred dollars to do this (why i am not sure bec the food is all inclusive) but they included it for free bec of all the wedding day issues. (or so we thought) when we went to check out everythign on our bill was completely wrong. the hair and makeup that is included inthe wedding package was on the bill. the romantic dinner on the beach was on there. the massages that the manager gave us was on there and other items had the wrong price. when we asked for them to be removed they refused. when we asked to speak to the manager about the items they said that the managers were in a meeting and could not leave to help us. Our taxi was waiting on us and we needed to get to the airport to catch our flight. Nayeli finally came out and got the bill straight. Not once did she apologize for the mistakes of the wedding day. That is all i really wanted anyway. she could have cared less i guess. I was just another face on another day.   At the end of it all I loved my wedding; not because of the little details that I planned or the color scheme or the flowers or the decor but I loved it because I was surrounded by those I love the most. U underestimated the importance of this. I was so caught up in all the details and as you can see nearly all of my details didnt go as planned anyway. I had the best time there and I truly have the best memories from my wedding because of my friends, family and husband. I had the best damn photographer (delsol photography) http://delsolphotography.com/blog/content/galleries/?gal=441 on the planet and my videographer (Mike at Cancun wedding Video) was awesome too. The videographer cut out the odd parts of the ceremony so that I can completely forget they happened. lol. And my pics are so amazing that I could care less now whether there were mistakes (Nayeli who? lol).   So my advice is if you are going to go with ERC for your wedding, don't waste a lot of time trying to personalize it. If it's possible, have a close friend or family member perform the cermony for you that way everyone is on the same page. And demand more time out of the coordinator. Tell them you want to do a rehearsal if possible.   I hope this is helpful.   Tiffany
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Pros: Beautiful, friendly staff, clean, reasonal packages
Cons: hard beds, pillows too soft, took a while to get room cleaned
VENUE

We booked 8 nights/9 days at the Excellence Riviera Cancun. I saw the ERC on a Destination Wedding community on LiveJournal about two years ago, and I fell in love. I knew from that moment, this was my wedding venue. When we arrived, we were taken to the Excellence Lounge to check in. Our room wasn't ready to we ate lunch and explored the resort a little bit. Finally, at 4pm our rom was ready! We were taken to the 8th building, 3rd floor, and our room was amazing. The view was spectular, that is all I'm going to say. We had a clear shot of the wedding gazebo on the beach and the pier, which worked out wonderfully because I could see almost every wedding before ours, and decide where to have ours.

WC

We met with our Wedding Coordinator, Ramon on our second day. He worked out all the details I wanted- orchids and hot pink on anything I could find. We had double chair sashes- hot pink and Tiffany Blue. I brought my own TB sashes, but they used their own, which was no biggie. There was no charge for the sashes, I was originally told $7 for doubles, last year, but maybe because we brought our own they didn't charge us. He also got us the music we wanted for the ceremony, which was great.

We settled on a two tier cake, one layer vanilla with chocolate mousse, and another chocolate with fresh raspberry filling. The cake was amazing. If I could have brought it home, I would have. It was sooo good!

We were having such a difficult time trying to find a spot for our reception, after finally deciding on the beach for our wedding. We when out on a whim and asked Ramon if possible, could we have the reception in the garden gazebo, he said the resort never had a wedding there but he would check. Well, he did and we were able to have it there which was awesome. There was a live band the entire night, so we didn't have to worry about music at all. We had a small group, 8 with us included, and we fit in perfectly. Ramon had the gazebo water cleaned out, and put rose petals, and light candles around it. It was beautiful.

I am a HUGE MJ fan, and I mean huge, lol. I was so devestated the MJ tribute show was going to be the same night as our wedding. But here comes Ramon again! He was able to reserve us the front section of the theater so we could come to the show at the end of the reception! Needless to say this made my night even better!

SPA

The spa was expensive, so I decided not to go, instead we went on a trip to Tulum and Xel-Ha. I did however, get my hair and makeup done in the spa, by Vernonica. She was amazing, and so nice. She really took her time, and unlike every hair stylist I went to- did not complain about how long it took to do my hair, because it's so long and thick. My hair and mekeup came out so beautiful, and I was so worried because past brides said they caked it on and didn't do a good job. Have no fear ladies, they are great! They use quality products, and their gold body dust is amazing. if anyone knows where I can get it let me know!

WEDDING DAY

I spent the day so care free and relaxed, I took a nice Lush bath in the jacuzzi tub in our room before going to the spa, and it was just so nice to sit back and not worry. I knew Ramon would be handling everything. I did get kind of worried when I saw two three more weddings going on (normally they only do two) so I was kind of shocked to see three more on a Tuesday!

I had three off property guests coming to our wedding, one which was a bridesmaid. Ramon took their names at our meeting so I though no problem with them getting on property. Well, the front gate told them, there was no wedding that day. The front desk wouldn't allow them in, even though they were going to pay for their day passes, and made them sit around for 40 minutes in the lobby. I was in the spa at this time, and knew nothing about this! Finally they let them go, and I found them sitting outisde the Excellence Club because they called my parents to pick them up! This is the one thing that annoyed me that day. So advice to you ladies, let the front desk know as well about guests coming, because apparently Ramon didn't tell them.

My dress was pressed by the resort, and it didn't come back with any problems, thank goodness! They did however leave it hanging in the lobby on a luggage cart because I had a DND sign on the door. Luckily, Ramon called to confirm it got there, and told me to look outside. It was supposed to be there at 1 and didn't come until 3, btw.

I was a little stressed because two weddings were going on at the same time, and my spot wasn't even set up yet. Finally at 4:45. they started carrying chairs and drapery across the beach and we were all set up within 10 minutes.

I didn't get my flowers delivered to my room, so my photographer wasn't able to take any photos of them. Ramon gave them to me when I was walking towards the gazebo, so I didn't even get to see them until I was ready to walk. Kind of dissappointing, especially since the colors in my bouquet didn't match anything I wanted, or the other flowers in the wedding.

Our ceremony was great, the officiant was spectular, it wasn't a quick 10 minute ceremony and she was done, she really got into it, which was nice. We had a sand ceremony, with the Ether frame, and she loved it. I was so surprised she hadn't seen a wedding with one before.

We spent about an hour on the beach taking photos and our guests were back at the gazebo for cocktail hour. When we got back, we were greeted with drinks from the bartender, and sat down for dinner. Our menu was a little wrong, but it wasn't anything major, so we let it pass. Dessert was soo good, and our cake, again...amazing!

The band was great that was in the square, and played everything you could think of. Our guests loved it, and it was so much better than having an iPod playing!

At 10pm, I believe we went to the theater for the Michael Jackson show, which was awesome. Thank you Ramon! It was a perfect day and I wouldn't have changed anything about it.

PHOTOGRAPHER

We booked Claudia Rodriguez for our photographer. She showed up around 4pm, and left around 7. We didn't feel we needed a huge package due to having such a small wedding, and three hours was enough for us. Claudia was so nice, and so friendly, and spoke great English. If you want a specific picture, just let her know, and she will try her best. We had no problems with her getting on property at ERC either day we booked her.

The following day we booked her for a TTD session on the beach, she was a little late due to car trouble, but no biggie. I had fun walking around the resort in another dress. Once she arrived she took us to some awesome spots on the hotel grounds, and we then ventured to the beach. We spent about 2 hours taking photos, and it was a lot of fun. We ended our session jumping into the pool which was a nice relaxing end to that!

Claudia was wonderful, and her assistants, Freddie and Alberto, I believe-were great too. Claudia really worked with us with payment options due to a problem we were having before the wedding. From the day she asked me for my shipping address, not even 24 hours later my photos were in my hand! Being a photographer myself, this was the one thing I really wanted to splurge on, and I'm glad we did.   Our wedding photos can be found at : http://www.flickr.com/photos/vlynn/sets/72157624851697849/   My TTD photos: http://www.flickr.com/photos/vlynn/sets/72157624988452010/   And my own photos from the resort:  http://www.flickr.com/photos/vlynn/sets/72157624847025673/   
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bondgirl0072010

By bondgirl0072010, · 4 Comments

Pros: excellent food, tremendous service
Cons: losing 3/4 of our "out of town" bags
This was our 3rd time at Excellence and we had an even better time than we could have expected.  We were confident that our friends and family would enjoy the hotel & staff just as much as we did the other two visits.  From the chilled champagne at the door after long flights to superior service, cleanliness and a beautiful location - Excellence has it all.    Our wedding planner, Ramon was great.  It was difficult with the communication, planning everything from abroad - but it all turned out amazingly (slideshow from our amazing photographers, Del Sol)   http://delsolphotography.com/blog/content/galleries/?gal=312   I cannot wait to visit again with friends & family - too many memories to fit in the review!
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BeachyBride27

By BeachyBride27, · 0 Comments

I got married at Excellence Riviera Cancun in July 2010.  My experience was fabulous.  We decided to have the small wedding package that was included in the price of the room.  I believe you can have up to 10 guests and other packages are available.  My package included all I needed - cake, champagne, romantic dinner, bouquet and boutinaire.  A few days prior to my arrival the wedding coordinator, Ramon, sent me an e-mail with choices of venue, chair covers, and flowers.  When we arrived at the resort we got star treatment and met with Ramon again the day before the ceremony to go over the details.  The wedding went off without a hitch.  The location we chose was beautiful and the weather even cooperated!  We got married out on the piers, but couples could also choose to be married on a beautiful beach location or in the gazebo.  All are very pretty.  After the ceremony we took pictures and then joined our guests for dinner in one of the restaurants at the resort.  It was all so lovely and we felt very special.  All in all, I would definitely recommend Excellence for a wedding.  Although ours was very small (10 people total), there were other large weddings going on at the resort while we were there.  Everything is top notch and carefree.  5 STARS! 
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hat0112

By hat0112, · 0 Comments

Pros: Beautiful, friendly, relaxing, helpful
Last April, my fiancé and I attended a DW for my cousin. We stayed there from Tuesday the 27th to Sunday May 2nd. When we arrived at the resort, it definitely was beautiful and the grounds looked amazing. We went up to the check in counter, and started off our week by the resort didn’t have our reservation. Luckily I had my reservation confirmation with me and the resort was able to find accommodations for us, but not until 4pm and we arrived at 2pm. That night we went to the Barcelona for the Welcome Dinner. The food was wonderful. We also ate at Toscana, The Grill, The Lobster House, and Spice during the week. The food was unbelievably good. It really was just amazing. Our favorites were Spice and Toscana. Wednesday was the wedding. Unfortunately it was raining on and off all day so they didn’t get the beach wedding that was originally planned, the new location turned out to be very nice. The cocktail hour had a Mariachi band which was nice and they were pretty cool to have. The reception was fun. There were about 13 of us and the bride and groom had a DJ and we had a blast. The room we were in didn’t get any wind to we were extremely hot from dancing, but we were having too much fun to stop. The rest of the week we just relaxed on the beach. The weather wasn’t great; it was extremely windy and rained on and off all week. We only got 1 day of nice sunny weather. Next time we hope the weather cooperates with us and we can go snorkeling or jet skiing or something. I do want to mention that the staff was great; friendly, nice and just so accommodating. If you were trying to find a place at the resort the staff would drop whatever they were doing and walk you to the location. Everyone there really was amazing.  
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