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Riveria Maya Corridor Destination Wedding Resort Reviews

Barcelo Maya Palace Deluxe All Inclusive


Ratings Distribution

 
5 Star Rating 70%
 
4 Star Rating 22%
 
3 Star Rating 7%
 
2 Star Rating 0%
 
1 Star Rating 0%
 
0 Star Rating 0%

Detailed Ratings

Wedding Sites

5.0 Star Rating

Wedding Value

5.0 Star Rating

General Location

4.5 Star Rating

Accommodation Value

4.5 Star Rating

Communication

4.0 Star Rating
4.5 Star Rating (Rated 4.7 stars with 27 reviews)
4.5 5 27
Rated #1 of 81 Riveria Maya Corridor on BDW

About:

Location
Barcelo Maya Palace Deluxe All Inclusive is located in Xpu ha, Mexico, less than 1 mile from Dolphin Discovery. The hotel is 1.5 miles from Xpu ha Beach and 1.6 miles from Chac Mol. 
 
Hotel Features
This family friendly property has a private beach, outdoor swimming pool, children’s pool, billiards, supervised childcare/activities, and babysitting services. The hotel also features a 750 seat theater with live entertainment. There is a Mayan inspired full service health spa on site offering massage and beauty services. The hotel also has a spa tub, sauna, steam room, tennis courts, and fitness facilities. Two conference rooms, exhibit space, and a business center are all located on site. Business services and wireless Internet access (fees apply) are also available for guest use. Additionally, the hotel features a restaurant with 24 hour room service, and a swim up bar. 
 
Guestrooms
Each of the 756 guestrooms at the Barcelo Maya Palace Deluxe All Inclusive is air conditioned and has a private balcony with a view of the ocean, garden, and pool. Room amenities include satellite televisionswith pay movies, wireless Internet access (fees apply), CD players, and telephones with voicemail. Guestrooms area also outfitted with kitchenettes, minibars, and coffee/tea makers. Private bathrooms have bathrobes, bathroom phones, and hair dryers. Iron/ironing boards, in room safes, and welcome amenities are also provided.
 
The preferred airport for Barcelo Maya Palace Deluxe All Inclusive is Cancun, Quintana Roo (CUN Cancun Intl.) 44.6 mi. 

Member Reviews


  • silenceisgoldie90 member avatar

    Great Wedding -- but be vary of the details!

    3.5Posted

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    Pros: Venue options, catering, flowers, coordinators (when you get the good ones)

    Cons: Be wary of the costs associated and not associated (they can be a little misleading), stay on top of the coordinator for what you've requested

    Hi everyone! My name is Goldie and my husband and I got married at Barcelo Maya - Palace in May 2016 after what seemed like ages of planning (in reality we started roughly planning Aug - Sept 2015). I wanted to finally sit down and write down all my thoughts and rants to this site as it helped ease the stress of planning a wedding thousands of miles away. As most people have stated here -- don't worry, your wedding will be beautiful and just remember to take it all in Overall we loved our experience and the wedding as a whole, but wanted to take the time to list out a few things I wish we were told before/during the planning process. We had always known we'd wanted to do a destination wedding in the Riviera Maya area and had attended a wedding at Palace Resorts in Cancun. As my husband is Hindu and I'm Catholic we wanted to ensure whichever location we chose could handle a dual ceremony. We finally picked Barcelo compared to other resorts (and it's an exhaustive list -- they're so many!) as they had listed extensive experience with South Asian weddings, the price per guest for an all-inclusive was less than what we had spent to stay at Palace Resorts, and the beaches at Ba...” (read more)

  • nursenurse0101 member avatar

    AMAZING WEDDING!!!

    5.0Posted

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    Pros: Spa, Rooms, Pool, Wedding Planner

    Hi Everyone!!! We are back and the wedding was AMAZIINNNGGGG!!!!! Seriously Amazing..You can visit my facebook page for pictures Sarah Bristow (Douglas)Ok on with the review:Our wedding coordinator was originally Claudia, she has since left Barceló... we then started with Marlene who to be honest wasn't that great with communication. When we arrived and had our meeting, we actually met with Estriella, as Marlene was away on business. THIS WAS A GODSEND!!!! Estriella was AMAZING.. I cant even tell you... she was there from beginning to end. I literally handed over all my centerpiece stuff, my ipod with the play lists, our décor that we brought down, our message in a bottle and guest book stuff, place cards, seating chart, EVERYTHING. And it was set up perfectly and exactly how I imagined. She was amazing.Location:We chose the coral beach (cliff area) on the palace side. We were told that we would have to pay 15$ extra per person to have the ceremony there (we were guests at the tropical)... I told them that was ridiculous and our wedding planner decided to wave the fee for us We chose this spot because I saw previous weddings that week and did not like how there is no traffic co...” (read more)

  • dawnb member avatar

    A perfect place for a perfect wedding...

    5.0Posted

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    5
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    Pros: Scenery, beaches, pools, food, rooms, wedding coordinator, all amenities, service...everything!

    Cons: Spa

    July 26, 2014 Wedding @ Barcelo Maya Palace, Riviera Maya, MexicoFor all of you future brides this is a must read if you're trying to determine where to have your wedding or if you've already chosen Barcelo Maya Palace as your destination. It's a very detailed review but I hope you find this information very helpful as I did reading long reviews.  First off, I suggest you book your travel through a travel agent, especially if you're anticipating many guests to attend. To start, I spent time browsing the internet about different resorts before meeting with our travel agent.  I wanted to get an idea of our pros and cons.  After meeting with the travel agent, we narrowed it down to a couple resorts with Barcelo Palace being one.  I spent hours upon hours of searching the internet, reading reviews, looking at pictures, asking questions, etc. about Barcelo when I found this website.  By reading other reviews, I knew this was the place for what we wanted.  Here's the breakdown.... Invitations/Travel Itinerary-Start by sending out a "save the date" so guests have plenty of time to save money, take off work, make arrangements, etc. Once we decided...” (read more)

  • cvincent84 member avatar

    Great resort, great wedding, but on island time

    3.5Posted

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    Pros: beautiful grounds and rooms, pretty good food, staff is nice and caring

    Cons: unorganized, on island time (everything takes a long time to get done)

    We arrived at Barceló June 7th and it was a little chaotic right away. A lot of my friends and family where around the lobby with us checking in, but they ushered Jimmy (my now husband) and me into a completely different area/room.  It was a bummer getting split from the group right away since it then took us all awhile to catch back up with each other. Like a lot of people were saying, the check in process is kind of a mess. We sat in this new room for probably at least 30-45 minutes waiting to be helped; my husband was getting really frustrated. After being taken from the lobby into this room not one person had said hi or had greeted us, we had no idea why we couldn’t check in with everyone else! So we sat there and sat there…finally someone came to help us. While everyone at Barceló is extremely nice, we learned right away that NOTHING happens fast there. When they say 5 minutes, they mean at LEAST 30…just fyi. Finally we got to checking in, got our welcome drink, they gave us a free VIP upgrade (which is SUPER nice if you plan on getting room service, want WiFi (although it sucks and works in about one small place in your room), and like upgraded drinks), and upgraded o...” (read more)

  • islandbarbie member avatar

    MOST AMAZING PLACE EVER!

    5.0Posted

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    5

    Pros: Gorgeous grounds, tons to do, beautiful beaches, fun pools, EXCELENT food and drinks...

    Cons: Not much...

    We were married at the Barcelo Maya Palace on June 22, 2013 at 5pm in the Gazebo.  Our reception was held at 7pm in the Chak Halal banquet room.  We had a total of 44 people traveling (including us.)   Travel -  We flew on United on a non-stop flight.  One of the reasons we chose Mexico was because of the short travel time.  You literally have enough time to take a short nap and then you are there!  We ended up taking 4 bags (had to pay for 2) and only 3 of them arrived with the flight.  Apparently 10-12 were left in Houston and would be flown down and taken to our resort later that night.  My husband was completely bummed about this, because (of course) it was HIS bag that was left behind and we got to Mexico early enough to have the whole day!  Unfortunately, we were unable to do much because he didn't have his swim trunks, water shoes, dress clothes for dinner/show, etc.  The bags didn't arrive until after 9pm.  We arrive in Mexico around 11am.   The drive from the airport is roughly 1 hour and 15 minutes.  The entrance to the Barcelo complex is quite grand!  Driving up to the Pala...” (read more)

  • mel888 member avatar

    Perfect day!

    4.5Posted

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    Check in- There was about 50 people who checked in at the same time and it was kind of a disaster. Couples were getting two double beds and friends were getting king sizes. All the family's with babies who requested cribs about 5 times didn't get one and had to wait hours until finally they got one. Pretty much the whole first day was chaos. We flew west jet and the rep told us we had to wait until the next morning to change rooms etc. I think once this was sorted out it was fine and I feel like this would probably happen at any resort when there is a group of 50 checking in. But I did confirm the people and bed sizes with my wedding planner a few times so I was pretty bummed that it was a mess when we got there.    Resort- Gorgeous! The pool is huge and very clean! The rooms are incredible and the grounds are breath taking! The ocean was crystal clear and had tons of cool fish and turtles that swim right up to you. The food was pretty good, but I have had better at other resorts. There is a huge jump between the palace and the other Barcelo hotels.   Wedding Coordinator-  Xhail was great, she was a bit slow at responding to emails in the beginning...” (read more)

  • mrsnova member avatar

    Beautiful resort with an even more beautiful wedding!

    5.0Posted

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    Pros: Gorgeous property, great food, nice beach&pools, excellent wedding staff, great wedding locations

    Cons: No real complaints!

    Wedding Date:  March 1st, 2013 Resort: Barcelo Maya Palace Wedding package: Mint Breeze Ceremony: Playa Azul Beach 5:00pm Reception:  Rancho Grande Grill 7:00-10pm Wedding coordinator: Jacqueline   Overview: Our wedding was more than we could have ever imagined! Everything turned out perfectly, the staff truly know what they are doing, and I am so happy we decided to do a destination wedding. We had several people come up to us during and after the reception to tell us it was the best wedding they have ever been too!   No one really had issues checking in or out (two of my friends rooming together had been put in a room with one king bed instead of two doubles but they fixed it right away). I had no issues getting items to Mexico (we brought 4 suitcases!).   The weather was unusually cold, cloudy, and rainy the first few days we were there but NO RAIN on my wedding day and it was sunny and warm (at least during the day) the last days of our vacation.   Resort: The Barcelo is a beautiful resort! There is a noticeable difference between the Palace and the other resorts and I am glad we choose to stay there. We originally chose Barcelo because of the...” (read more)

  • leahbell48 member avatar

    December 15 Wedding

    5.0Posted

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    Pros: Everything!!!

    Cons: Spa

      Hello Wedding Planners!   There were several reviews that helped me plan my wedding at Barcelo Maya Palace Deluxe on this website – I promised myself that I need to return the favor and write a detailed and helpful review for all the Barcelo Maya Palace Deluxe (BMPD) brides!  I know how nerve racking it can be to plan a wedding at a venue you’ve never been to; so I am going to be as thorough as possible to put your mind at ease. If there is anything you take away from my review I hope that its “don’t worry – you are in good hands with BMPD!” because it’s true. I was a little nervous/anxious but when I stepped out of the shuttle at the resort I knew absolutely nothing could go wrong because the place is PARADISE! So, with that being said let me go ahead with the review :    Travel : Wendy Hicks Wendy Hicks                ” (read more)

  • gilmana member avatar

    Dream Come True!

    5.0Posted

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    Pros: Better than ever expected - WC, place, service, etc. was exceptional!

    Cons: Priest, Smile Market

      Our wedding was incredible!  I had been with my husband for 10 years before getting married.  He's Mexican and I'm from MN.  We met while I was living in Mexico and about 4-5 years ago we both moved to the Washington DC area.  We had a very diverse group of guests and they were coming from all over. We were very fortunate to be able to share our special day with them.  Everyone wants to go back next year, but we've decided we'll go in 5 years so hopefully guests who couldn't go this time, will be able to go in 2018.     Wedding Date:  January 14, 2013 Wedding Package:  Strawberry Passion Number of Guests:  65 Ceremony Location:  Chapel Cocktail Location:  Palace Terrace Reception Location:  Coral Grille Wedding Planner:  Gabriela Barbosa and then Jacqueline Ochoa - A+ Gabriela quit sometime in September and Jacqueline took over.  We had some issues getting responses via email so as our wedding got closer, my husband would call if they would not respond.  We were waiting a long time on getting a response regarding our Catholic paper work.  Jacqueline was GREAT every time we talked to her...” (read more)

  • fireynurse member avatar

    Barcelo Maya Palace Wedding Review

    5.0Posted

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    Pros: Everything is fabulous about this resort and their wedding coordinators

    Cons: nothing

      Our wedding was Nov 28, 2012 Strawberry passion package Ceremony at the Palace Gazebo at 3:00 Reception at 5:30 on the Beach in front of the Coco Bar   We booked the Palace for our destination wedding because I fell in love with the Gazebo and HAD to get married in it, the rest is history! We had a total of 26 guests go, most stayed at the Colonial, we stayed at the Palace along with a few other people, about 4 rooms I think were at the Palace in total.    We arrived and attempted to check in at the front desk and were told we were Club Premium and were taken to the Club Premium lobby to check in. We aren't sure if Air Transat had anything to do with it (Because we had MAJOR problems with them and our group booking and eventually ended up complaining to a supervisor) or if it was the resort but we were upgraded to club premium and an ocean view room for the full two weeks we were there, when originally Victoria, our coordinator, had said the upgrade was not possible for two weeks.    Palace vs Colonial - we loved the upgrade and would only ever stay at the Palace if we were to go again, we would likely even go for the Club Premium because their s...” (read more)

  • hrcahill member avatar

    Barcelo Maya Palace Wedding Review

    4.0Posted

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    Pros: Beautiful Hotel, Very clean, updated rooms

    Cons: Almost too large to find your group, organization in spa is horrible

    A Hello everyone!  Just wanted to post a review since this site was so helpful to me while I was planning!  The most important thing I can tell all of you is that your wedding coordinator has everything under control!  It may not seem like it, but everything will be just as you wanted it and more.  I know in the beginning, I was very stressed, because I felt like I didn't know where to begin, and I wanted to start planning!!  I was very frustrated because my coordinator wasn't emailing me back promptly, and I was worried that things weren't getting done!...but believe me, they are!!  After a couple of months of worrying, I decided to just let things go...I got on this site and read a lot of great reviews, and great ideas.  I started putting together gift bags for my guests, working on invitations etc.  I left the big details up to the coordinator, and let me tell you, my wedding was everything and more than I could have ever imagined.  :) I sent out a very long email to everyone about 2 weeks before the wedding.  I spent a lot of time on it, and it has a lot of good information in it about hotel, travel, wedding, etc.  ...” (read more)

  • kisekae member avatar

    Barcelo Palace Review

    4.0Posted

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      Barcelo Maya Palace Wedding Review April 26, 2012 Strawberry Package Wedding Coordinator Claudia was our wedding planner and she was amazing. She always replied to my emails promptly, and though it took her a few times to answer questions at times, in the end she did always manage to help me figure things out and was far more organised than I was. She left us a message the night of our arrival and we met the following morning where she had everything ready to go. She made sure everything ran smoothly the whole day and we couldn’t be more thankful for her help. Hair/Makeup I decided to splurge and went with Adrian and his team for hair and makeup and after dealing with the hotel spa on another occasion (for my manicure/pedicure), I was glad I did. The spa is unorganised and really doesn’t understand much english so communicating was difficult. They were supposed to pick me up for my appointment and didn’t, so I had to run to make it there on time and other things that made it clear I didn’t want to be in their hands on an already stressful day. Adrian and his team were so amazing. They came to our room and were so friendly, it put everyone at ease and made the mood e...” (read more)

  • 780chick member avatar

    Perfect Wedding at Barcelo!

    5.0Posted

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    Pros: WC is organized,Multiple wedding beach locations,junior suites,Family Friendly,Pools,Snorkelling,Recreational activities,great food and premium drinks

    Cons: Some guests said it was too big, Outside photography fee, Lots of school groups for spring break, front desk service, no free wi-fi, house wine sucks

    A Barcelo Maya Palace March 28, 2012 Ceremony at Coral Beach 3:00 Reception at Playa Azul 6:00-11:00 Photography: Gonzalo Nunez   WEDNESDAY March 28 wedding day! I stayed with my sister the night before and got up and had breakfast with my family. My fiancé was supposed to get a courtesy room from 9-3 (Transat pkg) but had a little bit of difficulty. He went and got Lillian and she sorted it out and he had keys by 10. His room ended up being directly across from us and there were a few times we almost saw each other and I was pushed into walls by my bridesmaids lol. We rented a golf cart for the $85/day as we have some guests with mobility issues.  Adrian and his team showed up at 11. There were 4 of them. Then Gonzalo and his assistant at 12. And right after Mediamorfosis showed up with their team of 3. With the groomsmen coming in and out to grab things my fiance had left behind, my three bridesmaids, and later on my dad, niece (flowergirl) and her mom, it was a zoo but never felt cramped. I'm glad all the rooms are junior suites. My mom had her hair and makeup done at the resort. It was a disaster. I barely recognized her. I know othe...” (read more)

  • sandrwedding member avatar

    Barcelo Maya Palace Wedding Review 04-04-12

    5.0Posted

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    Travel We used a TA and booked through Air Transat. We were able to book the wedding a year in advance (invitations were sent April 1, 2011 and we departed April 1, 2012). Considering the high time that we booked for, we got a pretty reasonable price. A couple of our guests chose to stay at the maya beach resort as they found the palace too costly, and went through a different TA. They ended up paying more than we did to stay at the palace. We were $1800 including GST for double occupancy. Our TA had booked a block of seats on the plane for us, but not everybody was together, and there were random people scattered throughout our group. Not a big deal, but would have been nice if we would of had the 4 rows that had been pre-booked for us. Haulilng the wedding dress was kind of a pain, I was very thankful that I did not have a big, heavy gown!! It would not have been too bad except there were 4 flights that had landed within about 15-20 minutes of one another in Cancun and it was a LONG wait to get through security at the airport. I have been to the cancun airport before, and I was shocked at how busy it was. And then nearly half of our guests got the red light and had to wait f...” (read more)

  • melissa member avatar

    Wonderful Stay for 50th Anniversary

    4.5Posted

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    Pros: Friendly staff, modern rooms, no shortage of beach loungers, snorkelling

    Cons: large resort tons of walking (plus side exercise)

    We were lucky enough to travel here November 2010 for my grandparent's 50th anniversary. It's a gorgeous resort with well kept gardens and many pools. We tended to stick to the beach with our snorkel gear and enjoyed the fish. Bring some crackers from the buffet and they will come right up to you. Pretty wild!   The rooms were large and I really liked the decor. It seemed more modern than some other resorts I've stayed at in Mexico.   Food was awesome. Breakfast being my favorite. We did reservations for the French restaurant as well as the Seafood and Mediterranean. With the French being my favorite. They are very strict with dress code as my Uncle and husband were denied for wearing khaki shorts. Their own fault, they were trying to be rebels and see if they could get away with it. LOL Obviously not!!!   My grandparents did a vow renewal along the north side of the resort along the rocks during sunset. It was so private and felt like we were all by ourselves. We did this on our own and no wedding package was purchased or anything. It was very sweet.    Although it's not an adult only inclusive there was an adult only pool which suprisingly wasn't very...” (read more)

  • brenners member avatar

    Barcelo Maya Palace Wedding

    5.0Posted

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    5

    Pros: Wedding locations, accommodations, food, drinks, service, wedding coordinator, grounds, pools, beach

    Cons: More employees working the premium club for quicker assistance

    We had our wedding at Barcelo Maya Palace on February 11, 2012.  Barcelo gave us a perfect wedding - we could not have asked for more!   Wedding Coordinator:  A+++   Lillian Vargas is awesome!  I cannot say enough good things about her.  She was quick to respond to my emails and answered all of my questions.  If she did not know the answer, she sought it out and provided me with the answer very quickly.  When we met with her before the wedding, she had everything lined up, reviewed everything (which was correct) with us and made sure that nothing was overlooked.  She even made the reservation for us for our welcome dinner the night before our wedding.  There was nothing that Lillian overlooked.  She works long hours and does a fantastic job.  Anyone who is lucky enough to have Lillian as their WC should count their lucky stars!   Resort:  A+   My fiance and I arrived on February 7th and most of our guests arrived on the 8th.  The rooms were beautiful - the rain shower in the bathroom was awesome!  The rooms were nice sized and very clean.  Our mini bar was filled each day and we ordered ma...” (read more)

  • lalabee member avatar

    Dream Wedding at the Barcelo!

    5.0Posted

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    5

    Pros: friendliness of staff, wedding coordinator, beautiful resort, organization

    Cons: spa

    I had the pleasure of having the wedding of my DREAMS at the Barcelo Maya Palace earlier this month. I have practically nothing but wonderful things to say about this experience! We spent 5 days at the resort and truly wish we had booked more time, as our departure came WAY too soon! Here is a detailed review:   Wedding Coordinator: A++   We worked with Claudia Vazquez, and had been corresponding with her since January 2011. We didn't start sending more frequent emails until mid-summer, when she began contacting us with the planning spreadsheet and choices for our wedding. Whenever I would email her, she would respond within one or two days, even on weekends. I was truly amazed at her prompt replies, as I had read on other forums that other coordinators could take anywhere between 1-2 weeks to reply. We met her in person on the day after our arrival, and she had all of our choices saved in a folder. Went over final details and gave her some of the items we had brought from home, and on our wedding day, everything was set up perfectly. Claudia is EXTREMELY nice and I hope to visit the resort again, just to say hi to her!   RESORT: A++   We took a ri...” (read more)

  • danandjamie member avatar

    Barcelo Maya Palace Review by the groom

    5.0Posted

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      Wedding Date: 10/8/11 Wedding Package: Strawberry Passion Ceremony Location: Palace Gazebo Cocktail Hour: Mexican Package w/ Mariachi band on Palace Rooftop Reception location: Colonial Beach in front of Mariachi Grill Number of guests: 71 Photographer: Ivan Luckie Hair and Makeup: Adrian Guerra Check in: Check in went fine. As soon as the staff saw my wife's dress they immediately escorted us to Club Premium. I requested all 70 of our guests in the upper floors of the non-smoking building and they took care of it! Our room was originally on the 2nd floor but we requested a 3rd floor after we heard all of the noise at the pool. The quickly made the change. Welcome bags: Hands down the biggest pain in the ass of the trip! Without going into detail here are my tips: 1. Clearly label ever bag with a name 2. Ask the front desk for a printout of everyone in your party and their room number 3. Have the front desk put a comment in each one of their accounts to give them a bag. 4. Hand the bags to the desk and don't worry about the rest. We attempted to give the first 15 bags out personally and gave up! No one was in their rooms, the place is gigantic, etc. Things in o...” (read more)

  • jaymeandmark member avatar

    My dream wedding

    5.0Posted

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    Pros: Beautiful, friendly, clean, fun, my list will go on forever!

    My wedding was on 7/15/11 at the beautiful Barcelo Maya Palace. We were there for 10 days and had over 40 guests make the trip with us. Everyone stayed at the Barcelo Maya Palace.   I can not say anything negative about our experience! Everything was just perfect! Our guests loved the resort! Everything you could possibly need for your guests is there.....drinks, food, entertainment, disco, shopping, water sports, spa....so much to do! Everyone was so pleased. We all had the time of our lives.   We worked with Claudia as our wedding coordinator and she was awesome. We met with her the day after we arrived and in 3 hours our whole wedding day was planned! They REALLY know what they are doing!! Our wedding ceremony and reception was at the Playa Azul location...if you are planning a wedding at the Barcelo, I highly suggest this location! It was just perfect! All of our guests kept saying they felt like they were in the middle of a movie...it was just so beautiful! I wish I could do the whole experience over again! Our guests said we need to renew our vows every year there so we can all go back!!    Two days after the wedding, we even did a "Trash the Dress" ph...” (read more)

  • partyshack member avatar

    Best time ever!

    5.0Posted

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    Pros: Gorgeous location

    Cons: The swimup bar closed at dark

    We planned our destination wedding site unseen and could not have been luckier!  This was our first trip to Mexico and certainly won't be our last.  We worked with Xhail, the amazing wedding coordinator, and had the most perfect wedding ever.  We had a group of about 30 people come to Mexico for our wedding and all they could keep saying was "this place is amazing".  In fact, my uncle who was hesitant to travel to "unsafe" Mexico was the first to say he wanted to go back.  The resort was safe to walk around at night, the food was good - the guacamole was incredible!  It was one of my best memories ever and I can't recommended this resort enough.  I can't wait to go back!!!” (read more)