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Beach Palace Cancun Brides


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#1331 LauraM

LauraM
  • Jr. Member
  • 232 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 05 March 2014 - 06:13 AM

LINDS2014 ... thank you for responding! It's good to hear that I'm not the only one having problems with Marisol. I have heard from others that their travel agent is able to get better deals/more info. That's why I'm going to use one.

My battle now will be getting a refund from palace for the $2,500 deposit I put on the wedding. My contract states that I can cancel within 45 days of the wedding without a charge. The problem will be getting someone to respond to me! I don't want to call them because I like keeping everything on record, in writing. I'm going to try emailing their PR dept, rather than Marisol. I've already cancelled my room, and was fully refunded via their booking dept within 2 weeks. Something tells me things won't be so simple with the wedding dept...



#1332 LINDS2014

LINDS2014
  • Newbie
  • 12 posts
  • Wedding Date:April 26, 2014
  • Wedding Location:Le Blanc Spa Resort
  • LocationCancun, Mexico

Posted 05 March 2014 - 06:46 AM

@LauraM I'm going through the exact same thing right now!!  I initially booked the Signature package, but after booking 75+ room nights, I realized I got the majority of the signature package free with my 'Unlimited Private Events.'  Now, I'm trying to 'downgrade' to the Complimentary, but apparently I'm using the wrong verbiage because you can't 'downgrade' but you can 'change' your package - so annoying!  So I have to sign an all new contract... just be sure in your new contract that they don't add any new clauses or stipulations in it.  They tried to do that to me, but I'm fighting them & so far... winning.  To cancel your contract, you have to go through your sales agent.  If you don't know who that is, Marisol should be able to direct you.  It's the person you sent your contract back to.

 

They did try to tell me it would take 90 days to receive a refund (what!) so I should just have them keep it & use it toward DJ's, flowers, etc, but my travel agent reached out to them & they told her it's really 30-90 days.  I now just want them to issue the refund, regardless of how long it takes, because I don't trust them with my money in the end!  God knows what they would charge me for... it's easier to fight when they don't already have my money!

 

If you need an amazing travel agent, let me know!  Mine has just been through all of this & got my guests the lowest rate I've heard from anyone.



#1333 NJBride2014

NJBride2014
  • Jr. Member
  • 441 posts
  • Wedding Date:September 13, 2014
  • Wedding Location:Le Blanc Spa Resort
  • LocationCancun, Mexico

Posted 05 March 2014 - 07:03 AM

@LINDS2014 Are you getting married at the Beach Palace or LeBlanc?  I'm doing the signature package at LeBlanc and I'm in the process of having my guests book now.  We have not reached the 75 room nights yet.  I'm really hoping to book that many so we can take advantage of the free unlimited events and 7 free nights. 


43 guests plus bride and groom.... ;)

 

Engagement Photos - http://www.bestdesti...y/#entry1827276

 

Planning Thread - http://www.bestdesti...y/#entry1860630


#1334 LINDS2014

LINDS2014
  • Newbie
  • 12 posts
  • Wedding Date:April 26, 2014
  • Wedding Location:Le Blanc Spa Resort
  • LocationCancun, Mexico

Posted 05 March 2014 - 07:05 AM

Hi @NJBride2014 - we are getting married at Le Blanc.  Getting the 75+ nights has been AMAZING - I didn't realize just how many perks come along with it... it's SO worth it if you're so close!  A friend of mine is getting married the weekend after us at Le Blanc & she added 2 nights to her own stay just so she could reach the 75+ nights.  If you do that, you pretty much don't need the Signature package or any paid package!  The complimentary works out much, much better in that case.



#1335 LauraM

LauraM
  • Jr. Member
  • 232 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 05 March 2014 - 07:12 AM

LINDS2014... Who are you using as a travel agent? I'm from Boston and have been looking for someone local who I can actually meet with rather than communicate via phone/email. But, at this point, finding someone with experience dealing with the Palace Resorts might be more important. I also want to downgrade my package.. i originally chose "pure" ($4,000) but like you said, the other packages make much more sense. Too bad we didn't realize this before giving them our money! 

PS. I am so jealous that your wedding is at Le Blanc! We have booked our honeymoon there and are BEYOND excited! We chose Beach Palace for our wedding because it's cheaper and we've been there before... but everything I'm hearing about Le Blanc is absolutely amazing! Would love to see pictures when you return!



#1336 LINDS2014

LINDS2014
  • Newbie
  • 12 posts
  • Wedding Date:April 26, 2014
  • Wedding Location:Le Blanc Spa Resort
  • LocationCancun, Mexico

Posted 05 March 2014 - 07:20 AM

@LauraM We used Elizabeth Sorkin from Liberty Travel.  She's actually based in Philadelphia, so maybe you could meet her at some point??  She's been so phenomenal I can't even tell you (and I got nothing for a referral, so this isn't biased!).  We send her an email, and no joke... no matter what time of the day, we get a response within TEN minutes.  Almost always, every time.  She is SO on top of things, my guests calls, emails, questions, etc.  Despite getting us the best rates, that's what ultimately made us go with her.  As a bride, and as you know, dealing with the delayed responses of Palace WC's, when you want an answer, you want it NOW!  Liz does just that :)  Also - I don't have to deal with waiting until after my wedding to get my credit back for the complimentary nights, she gave it to us last week after she submitted our final room block to the resort.  

 

I agree with you!  I so regret giving them my money, despite being told incessantly that I could change my package later on!

 

PS I've heard amazing things about Beach Palace too!!  Truthfully, I hadn't heard of it before we went down for a site visit @ Le Blanc & to tour other resorts... if we hadn't stayed at Le Blanc and experienced it's amazing-ness, I'm sure we would have ended up at one of the other Palace resorts as well!  Of course I will share pictures when we return :)



#1337 shmanderz

shmanderz
  • Newbie
  • 108 posts
  • Wedding Date:May 10, 2014
  • Wedding Location:Beach Palace Cancun
  • LocationAirdrie, Alberta

Posted 11 March 2014 - 10:34 AM

Does anyone know if the dress codes at the restaurants are strictly enforced?  (ie. long pants, collard shirts & sleeves)

Our wedding dress code is classy beach casual and i know some people wont even wear pants to that....Being Canadian the idea of bringing long pants to mexico sounds totally crazy! lol



#1338 LauraM

LauraM
  • Jr. Member
  • 232 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 12 March 2014 - 06:59 AM

Last time we were at the Bach Palace, we followed the dress code. However, we frequently saw men with shorts, and ladies with flip-flops in the restaurants. I've been to other resorts that would barely let me in with nice open toe sandals, but the restaurants at the Beach Palace are much less formal and didn't seem to care about attire, despite what is stated on their website.



#1339 Linds1204

Linds1204
  • Site Supporter
  • 52 posts
  • Wedding Date:March 8, 2014
  • Wedding Location:Beach Palace
  • LocationCancun, MX

Posted 12 March 2014 - 07:44 AM

Hi Brides!

 

We just got back from Beach Palace Last night! Our wedding was AMAZING and PERFECT! The BP staff really knocked it out of the park! And I am VERY picky :)

 

I hope to get my planning thread and reviews up this week!

 

Please reach out to me with any questions about anything!!! I am happy to help anyone as I know how difficult it is to plan via email :)

 

@shmanderz pretty sure the dress code was only enforced in Bochelli, which is the Italian Rest (my fav!). Our male guests wore linen pants, khakis or jeans and polos or linen collared shirts. I don't believe they enforced closed toed shoes for the men.
There is no dress code for the ladies. I wore dresses or cute tank tops and white jeans, sometimes with heels, sometimes with jeweled flip flops and no one said a word about dress.

 

 

 

 



#1340 Naturalbeauti30

Naturalbeauti30
  • Newbie
  • 37 posts
  • Wedding Date:August 8, 2014
  • Wedding Location:Beach Palace
  • LocationCancun, Mexico

Posted 12 March 2014 - 08:36 AM

Hi Brides!

 

We just got back from Beach Palace Last night! Our wedding was AMAZING and PERFECT! The BP staff really knocked it out of the park! And I am VERY picky :)

 

I hope to get my planning thread and reviews up this week!

 

Please reach out to me with any questions about anything!!! I am happy to help anyone as I know how difficult it is to plan via email :)

 

@shmanderz pretty sure the dress code was only enforced in Bochelli, which is the Italian Rest (my fav!). Our male guests wore linen pants, khakis or jeans and polos or linen collared shirts. I don't believe they enforced closed toed shoes for the men.
There is no dress code for the ladies. I wore dresses or cute tank tops and white jeans, sometimes with heels, sometimes with jeweled flip flops and no one said a word about dress.

 

 

 

 

 

Congrats! I'm glad everything went well for you and your wedding.  It helps to put my mind at ease with this planning process!  Was your wedding/reception on the beach or sky terrace? How many guests did you have?  I'm slightly worried about the space and how the reception area will be set up.  Can't wait to read your review thread.






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