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Moon Palace 2011 Brides


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#1041 aholen

aholen
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    Posted 16 March 2011 - 06:16 PM

    Ack! I'm starting to freak out! I was told multiple times I couldn't reserve any venues at MP until 3 months before. That date came and went on Saturday, and after 2 emails I still haven't heard back from my onsite coordinator. I'm going to be seriously peeved if all our favorite venues are already booked. :( We're booking 4 private functions too. Ack ack ack!



    #1042 SChica927

    SChica927
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    • 230 posts

      Posted 16 March 2011 - 06:26 PM

      Do you know who your coordinator is? Maybe try calling them?... not sure how they'd respond to that though.


       

      Originally Posted by aholen 

      Ack! I'm starting to freak out! I was told multiple times I couldn't reserve any venues at MP until 3 months before. That date came and went on Saturday, and after 2 emails I still haven't heard back from my onsite coordinator. I'm going to be seriously peeved if all our favorite venues are already booked. :( We're booking 4 private functions too. Ack ack ack!



       



      #1043 SouthernSweetie

      SouthernSweetie
      • Jr. Member
      • 394 posts

        Posted 16 March 2011 - 11:14 PM

        We are arriving on Wednesday, June 8th.  Our flight gets in about 5pm, so I'm hoping that we will be at the resort and checked-in no later than 8pm.  We are staying until Saturday, June 18th.  How long will you guys be there?

         

        Originally Posted by Eskie14 

        Hi SouthernSweeite,

         

        I'm getting married right before you on June 5th at 4 pm.  When are you arriving at Moon?



         



        #1044 Bride KSmith

        Bride KSmith
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          Posted 17 March 2011 - 09:17 AM

          Mochamakes3,

           

          I finally had it with Lorena. We had a pretty big issue this past Monday and I was beyond upset!!!! Tuesday afternoon I wrote a letter 4 pages long and emailed it to her, Lisa and blind copied the membership department. I outlined what my experience has been from the beginning, what issues I was having, and what I hoped they would do about it.

           

          This morning I received a response from Lisa. She was very nice and fixed all of my issues. I hate that it had to get to that point but I am glad that I handled it and got the issue resolved.



          #1045 Eskie14

          Eskie14
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            Posted 17 March 2011 - 09:51 AM

            Hi-

             

            We are arriving on Thursday, June 2nd and leaving on Thursday, June 9th.  I'm getting super excited



            #1046 kyndall

            kyndall
            • Jr. Member
            • 151 posts

              Posted 17 March 2011 - 09:53 AM

              My WC is Claudia.  She has been really nice the whole time.  I tried not to bug her too much until I was three months away.  If I email her in the morning she responds to me sometime in the afternoon.  We both have started writing in the question - enter - enter format and answering each other in different colors to make sure we get everything.  I have booked my hair appointments too with the Spa Manager and she was really nice as well.



              #1047 shelbygirl

              shelbygirl
              • Jr. Member
              • 186 posts

                Posted 17 March 2011 - 10:14 AM

                Hi Ladies!

                I just got back from my wedding at Moon Palace.  I did have a few issues right before I left, but they were resolved. I didn't book where everything would take place until about a month prior.  We sat down with our wedding coordinator(Kalena) the day after we got there to go over the details. It was all AWESOME!  I will write a review with photos when I get them from my photographer.  A couple things to note....it is windy there...VERY windy. I had rafia fans with programs.  The fans were not needed at all.  They actually would have blown off the seats, so Kalena hooked them on the chairs. Also, my veil was blowing all over. The minister had us switch sides so the veil would blow away from me.  It was still blowing so much (into my bridesmaids) that he came over and twisted my veil and tucked it in the back of my dress.  This wasn't a one day deal, it was WINDY everyday.  Don't worry about your day at all...they took care of everything!



                #1048 shan0487

                shan0487
                • Sr. Member
                • 1,393 posts
                • Wedding Date:November 23, 2012
                • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
                • LocationSt Louis, MO

                Posted 17 March 2011 - 11:44 AM


                Congrats!!!!!! I cannot wait to read your review and see all your pictures! :)
                 

                Originally Posted by shelbygirl 

                Hi Ladies!

                I just got back from my wedding at Moon Palace.  I did have a few issues right before I left, but they were resolved. I didn't book where everything would take place until about a month prior.  We sat down with our wedding coordinator(Kalena) the day after we got there to go over the details. It was all AWESOME!  I will write a review with photos when I get them from my photographer.  A couple things to note....it is windy there...VERY windy. I had rafia fans with programs.  The fans were not needed at all.  They actually would have blown off the seats, so Kalena hooked them on the chairs. Also, my veil was blowing all over. The minister had us switch sides so the veil would blow away from me.  It was still blowing so much (into my bridesmaids) that he came over and twisted my veil and tucked it in the back of my dress.  This wasn't a one day deal, it was WINDY everyday.  Don't worry about your day at all...they took care of everything!



                 



                #1049 mochamakes3

                mochamakes3
                • Sr. Member
                • 1,917 posts

                  Posted 17 March 2011 - 01:40 PM

                  kyndall - Claudia is our WC too and has been wonderful. I'm trying to decide what to bring her as a gift. I did ask if she has children and she has 2 boys and a girl. 

                   

                  Shelby - Thanks for the quick tips. I was thinking of getting a really long veil so maybe it will be heavier and not blow as much?

                   



                  #1050 HappyTara

                  HappyTara
                  • Newbie
                  • 42 posts

                    Posted 17 March 2011 - 04:56 PM


                    all I had to do was buy 2 day passes for the photographer and his assistant. 

                    This was confirmed about 2 months ago.

                     

                    I honestly think that if you don't stick up for yourself they will make you pay all sorts of ridiculous fees.

                     

                    for example I wanted to add 3 or 4 white orchids in my bouquet... the WC quoted me $300.

                    Ya no thanks ! LOL

                     

                     

                    A couple of you also asked what the updated Lighting package is, Its basically a few more lights for about $200.

                    I am having my reception on the Caribbean Terrace and am setting up a seating area and thought it would be a good idea.

                    I'll let  you guys know if it was worth it!

                     

                    Originally Posted by Grace13 

                    Yes,  I was told there is a $300 outside vendor fee.  I am using La Luna.  They have been wonderful.  I have been corresponding with Melissa.  She has been a big help.  I have read on here many brides have just purchased day passes and have read nothing about a vendor fee until recently.  Is this new? 



                     

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