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I know this post probably doesn't help much or anything, but hopefully you ladies will sort your weddings out and I really hope that they go as smoothly as possible.

 

Do any of you know if travel agencies get some sort of incentives for promoting this resort? When I was first looking in to a resort to have my wedding at in September, my travel agent "recommended" the Azul Sensatori even though it had not yet opened. My FI and I discussed this and basically decided not to chance it, and after reading through this thread, I must say that I'm very glad we looked else where.

 

I have been checking up on this thread often because I'm so worried about all of you!! sad.gif

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Originally Posted by khoyle View Post
Wow...For not liking the resort Melissa sure has some nice pictures!

My wedding's in April and I haven't done anything (resort wise) for it yet. I figure there's not point until two months before (how many days before the wedding are you aloud to submit your preferences again? 45?). I'm actually kinda bored! If it wasn't for this forum I'd hardly think of my wedding. Thank you girls for keeping my excitement up!

There's a snow storm here in Toronto today...It really makes be think of laying on the beach in Mexico. Even WITH the seaweed! wink.gif
Sorry for the confusion, the photos aren't from the bride, they were from my TA :)
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Originally Posted by JHarwood2Be View Post
Ughhh....this makes me want to throw up!!!!!
Puerto Morelos forum: Live reports form the Azul Sensatori - TripAdvisor
I have tried to be positive, but this is just ridiculous!
I know!! After I posting on here last night (trying to be positive), I read all of those TA threads sad.gif I'm kind of freaking out. We're mailing our invites and getting ready to pay for a big chunk of our travel and I kind of don't want to. I feel like our hands are tied, we already have 30 people booked. And I'm starting to really doubt the positive reviews on TA.

I just wish Karisma would get their act together. It really creeps me out that they're monitoring the message boards but not acting on anything. And that the poster on TA felt in danger at the resort because of it....

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Originally Posted by jhawkev View Post
I know!! After I posting on here last night (trying to be positive), I read all of those TA threads sad.gif I'm kind of freaking out. We're mailing our invites and getting ready to pay for a big chunk of our travel and I kind of don't want to. I feel like our hands are tied, we already have 30 people booked. And I'm starting to really doubt the positive reviews on TA.
If you are uncomfortable with the resort, talk to your travel agent. She may be able to do something and switch you and your guests to a different resort. This is your wedding day, and you should feel a 100% comfortable. Your wedding date is still far away enough where you should have some options. Stay strong...we are all going through the same thing and are here for you hug2.gif

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Is it just me, or did Claudia's photo packages dissappear from the Karisma websitehuh.gif Anyone know what they said before?

 

I just spoke w/ Tiffany on the phone and there is NO substitutions for photo packages that differ from the pre-set ones on their site. If you received quotes from the "approved" photographer even though they are approved on the Karisma website, you have to pay the $500. Which I know we discussed before, but I thought someone on here said Fabio approved what they had quoted from the photog separately. I guess I need to reread some of the posts. I am soooooooo frustrated. What's another $500.

 

OH, and she said she has never heard of the safes getting broke into at the resort. If you close it properly no one can get into it. I said it was drilled by a worker, and she basically said the hotel guest is not telling the truth. Come on, really?!

 

I'm starting to see why there is a ban of these freaking resorts. Hindsights 20/20.

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Originally Posted by jhawkev View Post
Is it just me, or did Claudia's photo packages dissappear from the Karisma websitehuh.gif Anyone know what they said before?

I just spoke w/ Tiffany on the phone and there is NO substitutions for photo packages that differ from the pre-set ones on their site. If you received quotes from the "approved" photographer even though they are approved on the Karisma website, you have to pay the $500. Which I know we discussed before, but I thought someone on here said Fabio approved what they had quoted from the photog separately. I guess I need to reread some of the posts. I am soooooooo frustrated. What's another $500.

OH, and she said she has never heard of the safes getting broke into at the resort. If you close it properly no one can get into it. I said it was drilled by a worker, and she basically said the hotel guest is not telling the truth. Come on, really?!

I'm starting to see why there is a ban of these freaking resorts. Hindsights 20/20.
Erika,
I know what you mean about the photo's. Mexicanwedding photo dissappeared too. I sent an e-mail to the photographer and she said she did not know why their name dissappeared but that they are still contracted with Karisma. I am confused too!!! uhhhhh is it me or is everyone pissed off and wishing this whole situation was over with??

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Originally Posted by Solidshan83 View Post
Erika,
I know what you mean about the photo's. Mexicanwedding photo dissappeared too. I sent an e-mail to the photographer and she said she did not know why their name dissappeared but that they are still contracted with Karisma. I am confused too!!! uhhhhh is it me or is everyone pissed off and wishing this whole situation was over with??
If you guys take a look at the Lomas wedding travel website.. all those photographers are still listed on there plus a couple extra. And I find that Karisma's website doesn't always work that great whenever I have tried to go on it.. so maybe it has something to do with a problem on their website is all!!!

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Originally Posted by Tracy_S View Post
If you guys take a look at the Lomas wedding travel website.. all those photographers are still listed on there plus a couple extra. And I find that Karisma's website doesn't always work that great whenever I have tried to go on it.. so maybe it has something to do with a problem on their website is all!!!

Thanks for the info, at least I can re-read the package prices. But the only problem w/ the Lomas site is that it doesn't have the Sensatori listed as a resort they service (yet). And Tiffany specifically told me to go off what the Karisma website says as opposed to the Lomas, for any inconsistancies.

I just spoke w/ one of our TA's who was there in late Nov. She said she would still rate the resort a solid 4 1/2 stars. But there are definitely some opening glitches. Her shower and jacuzzi worked fine, but her co-workers shower flooded. But they didn't have any problems w/ theft, etc.

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Originally Posted by lenka14 View Post
If you are uncomfortable with the resort, talk to your travel agent. She may be able to do something and switch you and your guests to a different resort. This is your wedding day, and you should feel a 100% comfortable. Your wedding date is still far away enough where you should have some options. Stay strong...we are all going through the same thing and are here for you hug2.gif
I voiced my concern to my TA and this was her response:

I did communicate with Karisma about concerns with issues that have popped up with the property and they are certainly on top of things with all plans of living up to the 5 star level of service they are known for. All will be fine when your guests arrive, no worries. They will love the resort and a wedding on the beach or sky lounge will be amazing, just that alone is so worth the trip.

here are some pics from her trip the first week of December

Kodakgallery.com: Slideshow

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Originally Posted by milejilo View Post
I voiced my concern to my TA and this was her response:

I did communicate with Karisma about concerns with issues that have popped up with the property and they are certainly on top of things with all plans of living up to the 5 star level of service they are known for. All will be fine when your guests arrive, no worries. They will love the resort and a wedding on the beach or sky lounge will be amazing, just that alone is so worth the trip.

here are some pics from her trip the first week of December

Kodakgallery.com: Slideshow
That's all fine and dandy, I'm not worried about the wedding. I know that'll turn out fine. What I am worried about is my guests coming back to their rooms and having their safe drilled out of the wall!
No TA can guarantee that will not happen.

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Originally Posted by JHarwood2Be View Post
That's all fine and dandy, I'm not worried about the wedding. I know that'll turn out fine. What I am worried about is my guests coming back to their rooms and having their safe drilled out of the wall!
No TA can guarantee that will not happen.
I agree with you JHarwood...I'm also concerned that my invited guests will start reading these reports on tripadvisor and get the wrong idea about the resort and opt not to come because of them. Our wedding is 11 months away, so a lot can happen in the meantime and I am confident everything will be worked out by then, however I don't want anyone to get spooked by all the negative reviews!

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