Jump to content

Photo

ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


  • Please log in to reply
9993 replies to this topic

#3761 dianep

dianep
  • Member
  • 532 posts

    Posted 30 March 2010 - 04:27 PM

    Quote:
    Originally Posted by beachbum1285
    Things are MUCH better once you are switched to the Mexico coordinators. They answer your emails that day and sometimes 3-4 times a day depending on how much you send them. It's amazing!

    Do you have any of the contact info for Mexico incase they try to BS with you since technically your payment is due even though it's no way your fault that it's not turned in? I don't know the PDC manager's email (It's Zulma right ladies?) since I'm at Royal Cancun, but I just CC'd the manager in Cancun my emails to the Michigan girls just so they knew how dang frustrating they are! Paty and Lorena in Cancun have helped me out tremendously now. I hope they get on the ball for you.
    i e-mailed angie again two days ago and copied carole cohen, who i believe is one of the managers as well. absolutely no response. when i get home from work today, i think i'll just call and get someone (anyone) to help me. i'm desperate at this point! i don't understand how they keep their jobs if they can't keep up with even getting checklists and payments in on time! there's NO WAY i'll be ready to make my final payment tomorrow if something big doesn't happen! it would be an absolute miracle.
    http://i707.photobuc..../065copy-1.jpg
    and happily ever after begins...


    wedding review (the royal and the gran porto real, playa del carmen)http://bestdestinati....ew-long-59649/

    #3762 beachbum1285

    beachbum1285
    • Newbie
    • 110 posts

      Posted 30 March 2010 - 04:43 PM

      Quote:
      Originally Posted by dianep
      i e-mailed angie again two days ago and copied carole cohen, who i believe is one of the managers as well. absolutely no response. when i get home from work today, i think i'll just call and get someone (anyone) to help me. i'm desperate at this point! i don't understand how they keep their jobs if they can't keep up with even getting checklists and payments in on time! there's NO WAY i'll be ready to make my final payment tomorrow if something big doesn't happen! it would be an absolute miracle.
      RIGHT!! I know what you mean!! That was my biggest complaint to the Mexico offices. How did they expect me to pay this huge amount if I had absolutely nothing planned. I mean I didn't even know what I was going to be serving at the reception dinner up until a week ago!

      I mean it's just crazy how the Michigan girls conduct business. And when I was trying to get someone else to help me cause Angie would go weeks without responding to me, they would all tell me "she's my manager, I can't take over a file from my manager" Well then tell her to do something! She really makes me mad cause of untrue things she said but whatever. Another story LOL.

      Yeah try their phone lines would be your next option. Every time I tried calling the line was busy or she was always "out of the office" and when I could talk to her on the phone she was rude and would give me like one word answers. :/ She's just not a cool person to deal with!
      ~Stacy

      #3763 dianep

      dianep
      • Member
      • 532 posts

        Posted 30 March 2010 - 05:33 PM

        i generally have tried e-mailing because i want to have the contents of our discussions in writing. i did, however, call last week and i spoke with her. i was amazed that i seemed to hear irritation in her voice at having to take a phone call. i tried being suuuper nice to her but she was pretty cold during the whole conversation. amazing. AND it took her 3 days after that to get back to me regarding space for a beach reception. argh.

        i'll update you all tomorrow on what i am able to get accomplished (hopefully that's not too optimistic to think that i might actually make some progress). i'll take any prayers, luck, chi, karma, whatever - send it all my way. i'll need it all!
        http://i707.photobuc..../065copy-1.jpg
        and happily ever after begins...


        wedding review (the royal and the gran porto real, playa del carmen)http://bestdestinati....ew-long-59649/

        #3764 jesmcan

        jesmcan
        • Sr. Member
        • 1,091 posts

          Posted 30 March 2010 - 06:06 PM

          Quote:
          Originally Posted by aerazo
          soo.. when i was there in August for my site visit, michelle told me my bridesmaids and groomsmen can come to the room when i get ready and she said i just need to give her the names and she will take care of it. Of course, it seems we are getting different answers but i will be pissed if that is not correct. All of them are staying at either The Gran or The Real Resort so they better not have to pay anything to come in and help me get ready and my groom!!

          Jesmcan - I'm having Fernando come to do my hair and makeup and i just had to pay the Vendor fee because the day pass only gets them access to the Resort and not into your room. Thats why u have to pay the vendor fee so they can go in your room.. sucks!
          Uggghhh thanks for letting me know but I did figure that
          The Royal PDC & Kool Beach Club 11.12.10

          #3765 beachbum1285

          beachbum1285
          • Newbie
          • 110 posts

            Posted 30 March 2010 - 08:31 PM

            Quote:
            Originally Posted by dianep
            i'll update you all tomorrow on what i am able to get accomplished (hopefully that's not too optimistic to think that i might actually make some progress). i'll take any prayers, luck, chi, karma, whatever - send it all my way. i'll need it all!
            Consider all of the above being sent your way! :)

            Yes I am the same on wanting nothing but emails so I understand not wanting to rely on phone calls. You need everything by them in writing!!

            Keep all of us posted on your progress. *Fingers crossed*
            ~Stacy

            #3766 giraffexx

            giraffexx
            • Jr. Member
            • 498 posts

              Posted 30 March 2010 - 08:58 PM

              Quote:
              Originally Posted by dianep
              i generally have tried e-mailing because i want to have the contents of our discussions in writing. i did, however, call last week and i spoke with her. i was amazed that i seemed to hear irritation in her voice at having to take a phone call. i tried being suuuper nice to her but she was pretty cold during the whole conversation. amazing. AND it took her 3 days after that to get back to me regarding space for a beach reception. argh.

              i'll update you all tomorrow on what i am able to get accomplished (hopefully that's not too optimistic to think that i might actually make some progress). i'll take any prayers, luck, chi, karma, whatever - send it all my way. i'll need it all!
              Hope things go better tomorrow! It's ridiculous that you're stressing about your wedding because the Michigan girls can't do their jobs!!

              #3767 LynnieS

              LynnieS
              • Jr. Member
              • 319 posts

                Posted 30 March 2010 - 09:26 PM

                Quote:
                Originally Posted by jcooper79
                U pay by Credit Card, the US Coordinator should e-mail you the forms to complete and then you can e-mail them back or fax them.
                Thanks so much!
                yay. . . we're gradu-umtaded!!!

                #3768 duprk452

                duprk452
                • Jr. Member
                • 162 posts

                  Posted 30 March 2010 - 10:06 PM

                  Quote:
                  Originally Posted by ChicagoBride2011
                  Has anyone been in contact with Aja since Friday? I've been trying to contact her. After Suzanna leaving with no notice I'm nervous the same thing is going to happen!
                  I heard from her today. I think she was out of the office, not sure. But I had sent her two e-mails a couple of days apart and she actually responded to both of them today. So I think she was playing catch up. She's usually very prompt by sending emails a day or two later, though.
                  http://tickers.Ticke....d183/event.pngBride and Groom + 24 guests booked and counting!

                  #3769 dianep

                  dianep
                  • Member
                  • 532 posts

                    Posted 31 March 2010 - 09:07 AM

                    a not-so-much-update:
                    so i didn't even have a chance to THINK about calling until 9pm last night. i'm gonna try to actually take a lunch break today and call over there today.
                    thanks for all the good thoughts, ladies!
                    http://i707.photobuc..../065copy-1.jpg
                    and happily ever after begins...


                    wedding review (the royal and the gran porto real, playa del carmen)http://bestdestinati....ew-long-59649/

                    #3770 candicemarie

                    candicemarie
                    • Jr. Member
                    • 271 posts

                      Posted 31 March 2010 - 09:32 AM

                      Whew, I've missed a lot over the past few days. Here goes...

                      Quote:
                      Originally Posted by ChicagoBride2011
                      Hey ladies, so going down to do a site visit and food tasting in 2 weeks for
                      The Royal!! Our wedding won't be until April next year but I'm looking forward to seeing everything in person and making a final decision.
                      Since we were having issues with Suzanna we also scheduled a site visit for Wicky's, just in case The Royal does not work out. We've been in contact with Aja now and she's been great! I'm hoping no more communicatin issues arise and The Royal works out for us .:) I sent in the $200 depsoit today to secure our date.

                      When I get back I'm sure I'll have plenty of information to share.
                      Awesome! Lucky you!!! Can't wait to hear your review from your visit & thanks in advance!
                      I bought a hair fascinator from etsy.com. Love it!

                      I have been going back and forth on this, too. If I don't go with the real flower, I will probably do one of these:

                      ok, i'll just post some here... :)
                      my idea for hair:
                      Hi ladies I have a silly question. For the ceremony to you do assigned seating? Or do you just reserve the first few rows and mark those seats for father of the bride and so on?
                      I think the reserved seating like that will work great. We're not bc we've only got 23-25, but w/your big group, I think that's a good idea!

                      Quote:
                      Originally Posted by jesmcan
                      We are doing the same, this is the site we are using
                      I finally caught up on this whole thread. Great Information ladies. I am really considering The Royal in Playa but we aren't looking to get married til May 2012. Keep those awesome reviews and posts coming
                      Welcome!

                      Quote:
                      Originally Posted by Lisa DSO
                      Are you ladies staying in same room as FI the night before wedding? Part of me wants to sleep in a different room to add to the whole suspense of seeing each other, but then part of me doesnt because I will not sleep as well (and who wants added bags to eyes lol)?

                      I also dont want to pay extra ...guess i have time to figure it out.

                      Jess, regarding the seating for reception, I will most likely either have one of my brothers act as an usher, or put one of these on the front chairs:

                      I know how you feel. I hadn't heard anything from the WC's and finally emailed them about my final payment which is supposed to be due TODAY!! and I finally heard from her on Friday. She still didn't give me a bill in the email though. . . so now still waiting. I hope they don't cancel my wedding!! Totally not my fault
                      Yikes! I can't believe how close a bunch of us on here are getting and they STILL haven't gotten their crap together! Good luck!!

                      Quote:
                      Originally Posted by dianep
                      i generally have tried e-mailing because i want to have the contents of our discussions in writing. i did, however, call last week and i spoke with her. i was amazed that i seemed to hear irritation in her voice at having to take a phone call. i tried being suuuper nice to her but she was pretty cold during the whole conversation. amazing. AND it took her 3 days after that to get back to me regarding space for a beach reception. argh.

                      i'll update you all tomorrow on what i am able to get accomplished (hopefully that's not too optimistic to think that i might actually make some progress). i'll take any prayers, luck, chi, karma, whatever - send it all my way. i'll need it all!
                      Hopefully, they get back w/you today! This is just getting really ridiculous for you, sheesh!




                      1 user(s) are reading this topic

                      0 members, 1 guests, 0 anonymous users