Hey , So weird this same thing JUST happend to me!! My wedding is planned for may 21-28 2011, i booked the trip in July with sunquest. I got an amazing group package deal for "Early booking".
I was searching two weeks ago to see how much our trip was for the general public on sunquests website in comparison to our group price when i noticed that it was coming up "Unavailable" This alarmed me so I emailed my travel agent. She responded to me a week later and began the phone conversation with "Dont freak out but..." She went on to tell me that the plane SOLD OUT!! I was in such shock... sunquest said they would hold 30 spots with 10 deposits to start the group. My agent gave me the whole not to worry talk. within hours I was livid. I had sent out the save the dates in august stating MAY 21-28, 2011... The agent called me back with options a week later saying things like sunquest would not refund our ten deposits, the rest of the group would need to fly in two days later, or we book our flight, hotel and transportation all separetly which i was completely opposed to.
What gets me the most is no one ever took the blame for what happened... sunquest has potential to make almost $80,000 from our group and they go and do this to us. After the longest week of my life and correspondence with my agent she finally was able to get the 10 deposits moved to the 23 of may, so now our whole group gets to fly together BUT two days later. I am so mad at how this could happen, Me and my FI NEVER got a phone call saying "Hey theres only 20 spots left... better get moving" My question to my agent was, what would have happened if I never checked online for the price? With only 6 months left until my wedding I could only imagine. I am trying to be optimistic about this but its hard knowing that such a major corporation can just do this to people with out notifying the group, especially when it was noted we were bringing 50+ people. I still feel so unsure and very uneasy staying with sunquest as my agent has advised me they will not hold any spots for me, all they will tell us is that there are 40 spots available. So now I am busy phoning 175 invited guests and telling them the story and trying to get their deposits in ASAP. Needless to say im crossing my fingers and toes in hopes this will not happen again. my suggestion to other brides is be aware of sunquest and dont beleive everything they say. Does anyone out there have any tips or suggestions on how to deal with this? Some friends/family have been telling me to call the Better business bureau or TICO