HI!! I am a future Dreams Cancun bride. I'm still in the very begining planning stages..but just thought that i would comment. The wedding cordinators seem to take a lot longer to contact me personally!! My travel agent has told me that the Dreams resort now have new policies where they will not allow outside vendors. Instead, you have to chose from their list of vendors for photography,dj,flowers etc. From my experience so far it doesnt seem like they will budge..BUT it is worth trying to ask if you can use certain vendors. I would say NOT to go with an outside wedding coordinator. I just dont know if it will be worth your money. One thing I do know is that no matter how busy the wedding coordinators are at the Dreams resorts they DO go out of their way to make sure that your day is everything that you wanted. If it's taking a while to get replies from them now I have heard that they are a lot better once it gets closer to your actual wedding date. Hope I somewhat helped PM me if you have any questions...I'm i the same boat as you and yes it can be SUPER FRUSTRATING! TAKE CARE