I never paid a deposit either, just received an e-mail from Sandra confirming my date. We also did not have to sign a contract. We only filled out the wedding request form that is on-line.
Yes, response time is pretty slow between Sandra and Landy, but in the end, they are all on top of things.
Yes, you can have as many readings as you want during the ceremony. Just let them know when you get there. You will go over the ceremony once you're at the resort. She will not need to know that info now.
I gave all my "wedding items" like fans, star fish, parasols, guest book and things like that to Sandra at our meeting (the day we got there) and she took care of all that.
I included our moms in the ceremony. Well kinda.... I had Sandra make 2 single flowers with bows and held them with my bouquet. I gave one to my mom on the way down the aisle and gave the other to his mom on the way back up the aisle.
Hope this helps.