Posted 11 November 2013 - 05:23 PM
I just returned from our wedding at the Now Sapphire. It was absolutely perfect! My overall review: Checking in: we had a group of 48 people so the check in was kind of frustrating with a lot of us having the same last name. Some rooms weren't ready and some people had to switch rooms as they were leaking and had standing water. There was a huge rainfall the first day we were there so that wasn't really the resorts fault. Timeshares: the people from the preffered club are really annoying and will try and suck you into a "thank you" meeting with free gifts. They say it takes two minutes of your time but a few of our guests did this and it was 90 minutes but they did get free gifts. Your choice if you want to sit there for 90 minutes or not. The preferred club lounge and pool are very nice. The overall resort was clean, very well maintained, and the food was good. Food: I didn't like the no reservation policy as you had to get in line by 6 to eat a restaurant. One night we had to wait till 10:00 to get min. The restaurants change everynight do you have to pay attention to the sheets they slip under your door everynight. The buffet food was very good if you do not want to wait at a restaurant. Room service was great! The waiters were awesome and so friendly. Maids: the maids literally clean your room all day long, we had to put our lock and sign on our door because they constantly check you room. One day they made our bed, we took a nap and went to dinner, came back and the bed was made again. They are very on top of cleaning and stocking your refrigerator. They were very friendly and made sure we always had what we needed. Rooms: rooms were awesome, no complaints at all Staff: all of the staff were awesome we had so much fun with them Beach: there is a lot of seaweed and they just grind it up in the sand. It's still pretty but nothing like the sand and ocean in playa del Carmen. The water is not clear or crystal blue . It was fine with me but for people looking for blue turquise water it is not there. Wedding: Ramon and Anel we great! Barely even met with them an hour and they had everything set up perfectly for us! They are right there along side of you the whole time. Our wedding was on the tequila terrace and so was our dinner...we moved it from our original location of the beach terrace. It is much more private and we did not have the crowd from the pool nearby. We used our own Bose player for the dinner and it worked great, it went so fast the dj expense was not worth it to us. We used our cocktail party the night before, we used it only for our wedding party and parents. It was so fun and I'm glad we had it the night before instead of the night of the wedding. Dinner was great for the wedding! The ladies at the spa did an excellent job on all of our hair At the spa. I did not like my makeup though so had to re touch it up. Take advantage of the massages in your package, they were amazing! Photography: we used their adventure photography and paid for an additional hour of photography which is $99. Once we met with the photographer we decided to buy all 451 pictures on a disc and nice photo book for $500. She also made us an awesome slides how with music. I was very impressed with her work for the minimal cost. We didn't want to spend thousands on a photographer and she captured everything we wanted! Your can view my whole album on Facebook under Amanda Norris. Overall all of our guests, ones who travel a lot and ones who have never traveled we're very impressed. Everyone had a great time!