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The Hard Rock Punta Cana


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#571 Lh Sunnie

Lh Sunnie
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  • 30 posts

    Posted 10 July 2012 - 03:23 PM

    Originally Posted by Teenyclt 

    Congrats on your wedding!!

     

    A few questions...

     

    Were you charged for bringing your own decorations and having your family set them up? I asked my planner about it and was told that I would be charged a large fee for doing this and that having anyone but the staff set up decor was not allowed.

     

    Did you ask for the room upgrade or did they just upgrade you on their own?

     

    Did you have a legal ceremony or a symbolic? I am planning on a legal ceremony and am trying to find out more details about it.

     

    Thanks!

    I was told by Miami that I would be charged... But when I arrived the onsite cordinator said no theres not a charge. She even put flower petals out for me. I had my family do the chair sashes.

    I did not ask for the upgrade. They just gave it to me.

    I had a symbolic, since it is easier and it costs a lot less!!! We did it here for like $80 in fees and not their crazy 500.00. The court house said we did it the smarter way because many people who do a destination wedding have problems with their paperwork when they come back. Our families did not know the difference. We just didn't sign anything. That was the only difference.



    #572 jennjc8

    jennjc8
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    • 3 posts

      Posted 11 July 2012 - 03:07 PM

      Thanks for all the info! Very helpful :) I noticed you didn't mention anything about drinks (alcohol) at your welcome party and rehearsal dinner. This may sound like a stupid question but since it's an all inclusive resort and the alcohol is normally included how did it work out for your special events? Was there a charge? Do you mind saying what it was? I am thinking of having a welcome party and rehearsal dinner and I am trying to get an idea on additional costs. I did ask my WC but haven't heard back yet.



      #573 Lh Sunnie

      Lh Sunnie
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      • 30 posts

        Posted 11 July 2012 - 05:07 PM

        Originally Posted by jennjc8 

        Thanks for all the info! Very helpful :) I noticed you didn't mention anything about drinks (alcohol) at your welcome party and rehearsal dinner. This may sound like a stupid question but since it's an all inclusive resort and the alcohol is normally included how did it work out for your special events? Was there a charge? Do you mind saying what it was? I am thinking of having a welcome party and rehearsal dinner and I am trying to get an idea on additional costs. I did ask my WC but haven't heard back yet.

        Everything, including alcohol was free.

        It only will cost you if you do not qualify for the free unlimited private functions. I had over 75 room nights booked.  



        #574 Teenyclt

        Teenyclt
        • Newbie
        • 18 posts

          Posted 12 July 2012 - 07:18 AM

          Thanks a bunch for the info! It is super helpful! I hate that that the Miami office is such a trainwreck and has no idea whats going on.



          #575 m loves k

          m loves k
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          • 4 posts

            Posted 14 July 2012 - 07:14 AM

            We were married at the Hard Rock in April with 50 guests on Playa Isla. The best advice I can give is the same as LH Sunnie.  Don't listen to everything that Renee says. The Miami office has a standard answer for everything, as not to over promise, but the WC on site are much more accommodating.  I know it is hard to wait until that close to your wedding day, but the on site WC are very resourceful. 

             

            Book your basics in Miami, and know that you can always add items or services at the Hard Rock and WC can accommodate many things quickly.   It was raining on the morning of my wedding and they were able to accommodate a full indoor ceremony and reception change. (they look at the weather at 12 and ask you to decide from there) I didn't plan for indoor, so I wanted extra decor to make the banquet room look good.  They were able to have it confirmed in 15 minutes.  Then, the weather suddenly changed back to sunshine unexpectedly, and I was able to go back to my original outdoor plan within 3 hours of the wedding.  I was able to keep of cancel the extras I had ordered for indoor. 

             

            The on site WC are very professional and resourceful.  I had Jacqueline, and she was able to take care of everything that I was panicking about in our emails and phone call two weeks before. Jacqueline simply picked up the phone and asked their flower or decoration vendors my question and made everything happen.  Since they do several wedding daily there is is really just part of their daily routine to set up and make changes.  They have the resources and work with their partners seamlessly.  It is us, the brides who are worried about it!

             

            You may also find a better price or more detailed answers with the on site WC.  I asked the Miami office for a quote for entertainment.  I wanted a show of fire dancers.  They quoted me over $900.  When I spoke with Jacqueline on email 2 weeks in advance about entertainment she was able to get me the dancers for only $450.  They were the hit surprise of our wedding.



            #576 DRb2b

            DRb2b
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            • 96 posts

              Posted 14 July 2012 - 08:58 AM

              Congratulations!!! Thanks for the info. I was quoted over $1000 for 3 fire dancers so we decided not to have them but now I'm going to mention it to the insure coordinator once she contacts me next week. Thanks again!

              We were married at the Hard Rock in April with 50 guests on Playa Isla. The best advice I can give is the same as LH Sunnie.  Don't listen to everything that Renee says. The Miami office has a standard answer for everything, as not to over promise, but the WC on site are much more accommodating.  I know it is hard to wait until that close to your wedding day, but the on site WC are very resourceful.  Book your basics in Miami, and know that you can always add items or services at the Hard Rock and WC can accommodate many things quickly.   It was raining on the morning of my wedding and they were able to accommodate a full indoor ceremony and reception change. (they look at the weather at 12 and ask you to decide from there) I didn't plan for indoor, so I wanted extra decor to make the banquet room look good.  They were able to have it confirmed in 15 minutes.  Then, the weather suddenly changed back to sunshine unexpectedly, and I was able to go back to my original outdoor plan within 3 hours of the wedding.  I was able to keep of cancel the extras I had ordered for indoor.  The on site WC are very professional and resourceful.  I had Jacqueline, and she was able to take care of everything that I was panicking about in our emails and phone call two weeks before. Jacqueline simply picked up the phone and asked their flower or decoration vendors my question and made everything happen.  Since they do several wedding daily there is is really just part of their daily routine to set up and make changes.  They have the resources and work with their partners seamlessly.  It is us, the brides who are worried about it! You may also find a better price or more detailed answers with the on site WC.  I asked the Miami office for a quote for entertainment.  I wanted a show of fire dancers.  They quoted me over $900.  When I spoke with Jacqueline on email 2 weeks in advance about entertainment she was able to get me the dancers for only $450.  They were the hit surprise of our wedding.



              #577 m loves k

              m loves k
              • Newbie
              • 4 posts

                Posted 14 July 2012 - 10:14 AM

                Yes you should ask you on site planner.    We had 2 dancers for about 10 minutes.  I just wanted a short show and a nice surprise for our guests.  The dancers were awesome and they had my husband and I join them.  They had a "fire umbrella" that they spun around us.  It was a great photo op.  It was a long enough performance to make an impression and the price was right!  They were right on time and stayed hidden until we were ready.

                 

                Good Luck!



                #578 coconoir1908

                coconoir1908
                • Sr. Member
                • 2,136 posts

                  Posted 14 July 2012 - 11:35 AM

                  Ladies,

                   

                  Congrats to all the future and current brides!  I am looking to Honeymoon at the Hard Rock on 5/15-5/21/2013, and really struggling with what room to choose as they all look so beautiful.  Yet, because it will be our honeymoon I want a "little extra".  Has anyone utilized the Caribbean Sand Suite with Rock Star package" 

                   

                  What room did you/your guest choose?  Thanks for the help.



                  #579 sobol1978

                  sobol1978
                  • Newbie
                  • 23 posts

                    Posted 15 July 2012 - 05:10 PM

                    hey all,

                     

                    i just came back from hard rock (last night) i know you are all stressed out but please relax - it will be better than you are expecting!!!

                     

                    if you have some questions - please email me @ sobol1978@hotmail.com. i can't really answer questions about private events as it was only 7 of us there and we had dinner in restaurant.

                    i hope i can help you all

                     

                    eva



                    #580 jessicn

                    jessicn
                    • Newbie
                    • 1 posts

                      Posted 17 July 2012 - 02:10 PM

                      Hi all,

                       

                      I, like many of you, am feeling a little stressed following a conference call (which I had to ask for!) this evening.  Firstly the call was rearranged as 'systems were down' and then surprise surprise they were down again tonight!  I had to call them as apparently they can't make calls outside of the US.  Seriously, what kind of company is this?!?  When I finally get through the girl is next to useless doesn't answer any of my questions and then expects me to make decisions on the spot about bouquets and cakes!  When she sends through the email with the options they don't look anything like the website unless you pay a massive amount to upgrade from the already expensive package!  Also she had no record of how much we had paid or when the wedding was booked.

                      Luckily, I visited the Hard Rock last year and met with the WCs there so I know things will get better.  They were amazing and said i could pretty much have anything I wanted.  I've decided that I'm not going to make any decisions about the wedding until I get out there in 5 weeks time.  I would just like some reassurance from anyone who has had a similar experience that I am making the right decision in doing this!

                       

                      Jess






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