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jessicn

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  1. Hi all, I, like many of you, am feeling a little stressed following a conference call (which I had to ask for!) this evening. Firstly the call was rearranged as 'systems were down' and then surprise surprise they were down again tonight! I had to call them as apparently they can't make calls outside of the US. Seriously, what kind of company is this?!? When I finally get through the girl is next to useless doesn't answer any of my questions and then expects me to make decisions on the spot about bouquets and cakes! When she sends through the email with the options they don't look anything like the website unless you pay a massive amount to upgrade from the already expensive package! Also she had no record of how much we had paid or when the wedding was booked. Luckily, I visited the Hard Rock last year and met with the WCs there so I know things will get better. They were amazing and said i could pretty much have anything I wanted. I've decided that I'm not going to make any decisions about the wedding until I get out there in 5 weeks time. I would just like some reassurance from anyone who has had a similar experience that I am making the right decision in doing this! Jess
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