Originally Posted by CurlyBride
I think we will do a private meet and greet on a terrace, or I may just tell all the guests to meet at the swing bar without an offical event. Thanks for all the help with this!
I now ran into a new problem with Palace resorts thats really bothering me.
I have about 10 people who will be staying at other resorts in the area but are traveling to mexico to attend my wedding.
The contract states Palace will onyl allow entry to 20% of my guests from the group booking and each that enters must pay $80. So far I have 38 peopel booked, that means about 8 can enter the resort. What am i to do about the 2 more that i need passes for. I emailed my wedding coordinator at the cancnun office (Maria) who checked and said she cant really do anything? but my family needs to know if they should book or not?
Anyone found a loophole with this yet? PLEASE HELP
PS. i am pissed because they are limitnig access yet still except payment anyways so why not just let people in and charge them?
thanks in advance ladies
All 50 of our guests stayed at Moon Palace. We did not have any guests stay off the property and did not run into this problem. I do remember reading that policy, both on the website and on the contract. I am not sure there is any way around it.
Were you not aware of this policy?
I set up a group room block at Moon Palace and strongly urged all our guests to book through us. They would get a better rate, and have a room in the section of the resort with all the other wedding guests. After doing all the math, there were little to no benefits for guests to book a resort outside of Moon Palace.
I didn't have to deal with this issue, so I am not exactly sure HOW strict they are with the policy. The day passes were actually $91 per day for our group. I had to purchase 2 for the photographers. I wonder where the $80 day pass charge came from?
Obviously they are trying to force as many guests to stay at Moon Palace as possible. Allowing people from other resorts to come use all the Moon Palace amenities for the day for only $80 (or $91) not only costs them money by not getting the full amount per person for a room night, but also sacrifices the service for Moon Palace guests, by having more people from outside resorts coming in to use all the facilities.
I can completely understand why they limit the amount of guests you can bring in on day passes. However, I am not sure how strict the policy really is. I would think that if you are over the limit by only 2 guests...they would be willing to work with you about it. Or, if some of your guests have not fully booked yet, I think you should urge them to come stay at Moon Palace for the week with the rest of the wedding group, and you should be good with the day passes situation.
Also, if you are bringing in an outside photographer, you may have to purchase day passes for them, and those would count towards your 20% as well. Just something to consider.