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Moon Palace 2012 Brides


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#5911 mpweddingplan

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    Posted 27 August 2012 - 09:53 AM

    Originally Posted by CurlyBride 

    Hello ladies,

     

    I think we will do a private meet and greet on a terrace, or I may just tell all the guests to meet at the swing bar without an offical event. Thanks for all the help with this!

     

     

    I now ran into a new problem with Palace resorts thats really bothering me.

    I have about 10 people who will be staying at other resorts in the area but are traveling to mexico to attend my wedding.

    The contract states Palace will onyl allow entry to 20% of my guests from the group booking and each that enters must pay $80. So far I have 38 peopel booked, that means about 8 can enter the resort. What am i to do about the 2 more that i need passes for. I emailed my wedding coordinator at the cancnun office (Maria) who checked and said she cant really do anything? but my family needs to know if they should book or not?

    Anyone found a loophole with this yet? PLEASE HELP

     

    PS. i am pissed because they are limitnig access yet still except payment anyways so why not just let people in and charge them?

     

    thanks in advance ladies

     

     

    All 50 of our guests stayed at Moon Palace.  We did not have any guests stay off the property and did not run into this problem.  I do remember reading that policy, both on the website and on the contract.  I am not sure there is any way around it. 

     

    Were you not aware of this policy?

     

    I set up a group room block at Moon Palace and strongly urged all our guests to book through us.  They would get a better rate, and have a room in the section of the resort with all the other wedding guests.  After doing all the math, there were little to no benefits for guests to book a resort outside of Moon Palace. 

     

    I didn't have to deal with this issue, so I am not exactly sure HOW strict they are with the policy.  The day passes were actually $91 per day for our group.  I had to purchase 2 for the photographers.  I wonder where the $80 day pass charge came from? 

     

    Obviously they are trying to force as many guests to stay at Moon Palace as possible.  Allowing people from other resorts to come use all the Moon Palace amenities for the day for only $80 (or $91) not only costs them money by not getting the full amount per person for a room night, but also sacrifices the service for Moon Palace guests, by having more people from outside resorts coming in to use all the facilities. 

     

    I can completely understand why they limit the amount of guests you can bring in on day passes.  However, I am not sure how strict the policy really is.  I would think that if you are over the limit by only 2 guests...they would be willing to work with you about it.  Or, if some of your guests have not fully booked yet, I think you should urge them to come stay at Moon Palace for the week with the rest of the wedding group, and you should be good with the day passes situation.

     

    Also, if you are bringing in an outside photographer, you may have to purchase day passes for them, and those would count towards your 20% as well.  Just something to consider.



    #5912 CurlyBride

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      Posted 27 August 2012 - 10:03 AM

      Thank you, Obviously I urged my guests to stay with us but some really did get much better deals such as families with children that are staying at resorts where children stay and eat free! for example the difference in price for my cousin is a whole $800 if she stays at a nearby Riu property taht is also all inclusive. maybe the pass is 91 and not 80. I should double check that. Im am annoyed that they are not willing to allow the extra 2 in so far. I cannot confirm to those to book their stay elsewhere until i am sure they will be allowed in. and if they wait for me to see if others will book so i can allow more people, a lot of time can pass as well and their own deals can expire. Very frustrating situation that can be resolved if Palace just says ok to 2 more bodies  

      Originally Posted by mpweddingplan 

       

       

      All 50 of our guests stayed at Moon Palace.  We did not have any guests stay off the property and did not run into this problem.  I do remember reading that policy, both on the website and on the contract.  I am not sure there is any way around it. 

       

      Were you not aware of this policy?

       

      I set up a group room block at Moon Palace and strongly urged all our guests to book through us.  They would get a better rate, and have a room in the section of the resort with all the other wedding guests.  After doing all the math, there were little to no benefits for guests to book a resort outside of Moon Palace. 

       

      I didn't have to deal with this issue, so I am not exactly sure HOW strict they are with the policy.  The day passes were actually $91 per day for our group.  I had to purchase 2 for the photographers.  I wonder where the $80 day pass charge came from? 

       

      Obviously they are trying to force as many guests to stay at Moon Palace as possible.  Allowing people from other resorts to come use all the Moon Palace amenities for the day for only $80 (or $91) not only costs them money by not getting the full amount per person for a room night, but also sacrifices the service for Moon Palace guests, by having more people from outside resorts coming in to use all the facilities. 

       

      I can completely understand why they limit the amount of guests you can bring in on day passes.  However, I am not sure how strict the policy really is.  I would think that if you are over the limit by only 2 guests...they would be willing to work with you about it.  Or, if some of your guests have not fully booked yet, I think you should urge them to come stay at Moon Palace for the week with the rest of the wedding group, and you should be good with the day passes situation.

       

      Also, if you are bringing in an outside photographer, you may have to purchase day passes for them, and those would count towards your 20% as well.  Just something to consider.



      #5913 mpweddingplan

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        Posted 27 August 2012 - 10:10 AM

        Originally Posted by CurlyBride 

        Thank you, Obviously I urged my guests to stay with us but some really did get much better deals such as families with children that are staying at resorts where children stay and eat free! for example the difference in price for my cousin is a whole $800 if she stays at a nearby Riu property taht is also all inclusive. maybe the pass is 91 and not 80. I should double check that. Im am annoyed that they are not willing to allow the extra 2 in so far. I cannot confirm to those to book their stay elsewhere until i am sure they will be allowed in. and if they wait for me to see if others will book so i can allow more people, a lot of time can pass as well and their own deals can expire. Very frustrating situation that can be resolved if Palace just says ok to 2 more bodies  

         

        Understandable.  Moon Palace was having a kids stay and eat free promotion as well, but it was only for the summer.  I think it expires on August 31.  There were a few couples who took advantage of it for our wedding, but obviously would not be available for your wedding in November :(

         

        With you only needing 2 extra day passes above your alloted 20%, I find it hard to believe that Moon Palace won't work with you on this.  My advice is to get in touch with someone in the wedding department.  Someone other than your 'wedding planner'.  I would try to call the weddings department and speak to a boss/manager.  The new 'wedding planner' department in Cancun doesn't really seem to have a good knowledge base about what they are doing.  They seem to be a middle man, just there to keep the brides off the backs of the actual on-site coordinators until they are ready to contact them. 



        #5914 MPBPBride

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          Posted 29 August 2012 - 12:25 AM

          Hi! I'm a newbie and found this forum to be really helpful. I now have to decide between MP or BP then I can start the booking process! I really like BP 'Sky Terrace' for the wedding ceremony however I will be travelling from the UK so I would like to stay in MP so there is plenty of amenities to keep my guests busy! Has anyone stayed in one palace resort and got married in another? Thanks, Nicole

          #5915 MPBPBride

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            Posted 29 August 2012 - 02:56 AM

            Hi! I have decided on either moon palace or beach palace for my wedding. Can anyone tell me if you and your guests can stay in MP however get married at BP? Thanks!

            #5916 mwells

            mwells
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            • 75 posts

              Posted 29 August 2012 - 05:25 AM

              Originally Posted by MPBPBride 

              Hi!

              I have decided on either moon palace or beach palace for my wedding.
              Can anyone tell me if you and your guests can stay in MP however get married at BP?
              Thanks!

               

              Yes you can, there is another bride to-be on this site that is staying at BP but getting married at MP.



              #5917 Speckles121

              Speckles121
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                Posted 29 August 2012 - 05:28 AM

                Yeah Shanna is getting married at Sun Palace and staying at MP! Ask her any questions!



                #5918 shan0487

                shan0487
                • Sr. Member
                • 1,393 posts
                • Wedding Date:November 23, 2012
                • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
                • LocationSt Louis, MO

                Posted 29 August 2012 - 05:42 AM

                Hi! I pm'ed you back! :)

                Originally Posted by MPBPBride 

                Hi!

                I have decided on either moon palace or beach palace for my wedding.
                Can anyone tell me if you and your guests can stay in MP however get married at BP?
                Thanks!


                #5919 CafeDelMar21

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                  Posted 29 August 2012 - 06:42 PM

                  I have a very similar issue. I have family in Mexico and they think the prices at Moon Palace are insane and they will be staying at cheap Cancun hotels, even though I told hem not to and that I can only have 20% of my guests from outside of the hotel, but they dont care. So now i am afraid of calling Moon Palace and asking because they will know, and if they tell me no, i cant sneak them in lol. If you find anything, let me know. I will try calling tomorrow and see what they say. Ugh. More stress... Also, does anyone have Renee as their coordinator? She has failed to contact me for almost 3 weeks after 3 people have cc'ed her to email me...

                  Thank you, Obviously I urged my guests to stay with us but some really did get much better deals such as families with children that are staying at resorts where children stay and eat free! for example the difference in price for my cousin is a whole $800 if she stays at a nearby Riu property taht is also all inclusive. maybe the pass is 91 and not 80. I should double check that. Im am annoyed that they are not willing to allow the extra 2 in so far. I cannot confirm to those to book their stay elsewhere until i am sure they will be allowed in. and if they wait for me to see if others will book so i can allow more people, a lot of time can pass as well and their own deals can expire. Very frustrating situation that can be resolved if Palace just says ok to 2 more bodies  



                  #5920 mpweddingplan

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                    Posted 30 August 2012 - 04:36 AM

                    I have a very similar issue. I have family in Mexico and they think the prices at Moon Palace are insane and they will be staying at cheap Cancun hotels, even though I told hem not to and that I can only have 20% of my guests from outside of the hotel, but they dont care. So now i am afraid of calling Moon Palace and asking because they will know, and if they tell me no, i cant sneak them in lol. If you find anything, let me know. I will try calling tomorrow and see what they say. Ugh. More stress... Also, does anyone have Renee as their coordinator? She has failed to contact me for almost 3 weeks after 3 people have cc'ed her to email me...

                    I had Renee Garcia as my wedding planner. Claudia Fonseca was my on-site coordinator. I can not recommend either of them. I had to constantly double check every single thing they did and correct their many mistakes along the way. The wedding turned out great, and the week was amazing. But neither of them made it easy along the way. I know there are always going to be people who want a cheaper option. But in the end, $200 pp per night is a great deal for everything you get at Moon Palace. It's not overpriced at all. It's an amazing deal for what it is.




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