Thank you, Obviously I urged my guests to stay with us but some really did get much better deals such as families with children that are staying at resorts where children stay and eat free! for example the difference in price for my cousin is a whole $800 if she stays at a nearby Riu property taht is also all inclusive. maybe the pass is 91 and not 80. I should double check that. Im am annoyed that they are not willing to allow the extra 2 in so far. I cannot confirm to those to book their stay elsewhere until i am sure they will be allowed in. and if they wait for me to see if others will book so i can allow more people, a lot of time can pass as well and their own deals can expire. Very frustrating situation that can be resolved if Palace just says ok to 2 more bodies
Originally Posted by mpweddingplan
All 50 of our guests stayed at Moon Palace. We did not have any guests stay off the property and did not run into this problem. I do remember reading that policy, both on the website and on the contract. I am not sure there is any way around it.
Were you not aware of this policy?
I set up a group room block at Moon Palace and strongly urged all our guests to book through us. They would get a better rate, and have a room in the section of the resort with all the other wedding guests. After doing all the math, there were little to no benefits for guests to book a resort outside of Moon Palace.
I didn't have to deal with this issue, so I am not exactly sure HOW strict they are with the policy. The day passes were actually $91 per day for our group. I had to purchase 2 for the photographers. I wonder where the $80 day pass charge came from?
Obviously they are trying to force as many guests to stay at Moon Palace as possible. Allowing people from other resorts to come use all the Moon Palace amenities for the day for only $80 (or $91) not only costs them money by not getting the full amount per person for a room night, but also sacrifices the service for Moon Palace guests, by having more people from outside resorts coming in to use all the facilities.
I can completely understand why they limit the amount of guests you can bring in on day passes. However, I am not sure how strict the policy really is. I would think that if you are over the limit by only 2 guests...they would be willing to work with you about it. Or, if some of your guests have not fully booked yet, I think you should urge them to come stay at Moon Palace for the week with the rest of the wedding group, and you should be good with the day passes situation.
Also, if you are bringing in an outside photographer, you may have to purchase day passes for them, and those would count towards your 20% as well. Just something to consider.