Lo I am stuck in the same problem. And I have all 85 guests with this issue now. I cant believe this is happening and I can't believe that Mexicana is not responsible for getting everyone onto other flights.
Mexicana Airlines .... AHHHHHHHHHH
Posted 30 August 2010 - 07:34 AM
Ya...this is obviously not great. And seriously 5 weeks before my wedding as if I don't have enough going on.
Guests should be able to get refunds...but the fact that they have to travel on dif days now and pay so much more is really frustrating.
Posted 30 August 2010 - 07:56 AM
I am in the same boat!! I am very stressed, and do not know what to do.I dont want my guests to have to come out of any extra $$ for our wedding.
Posted 30 August 2010 - 08:15 AM
I'm honestly not sure there is anything that can be done. So I'm not getting stressed. From what I gather, they can apply for a refund and will need to re-book on another airline, and the price is double for my guests and it is what it is. There's really nothing I can do as far as I know.
Posted 30 August 2010 - 10:28 AM
I am with Lo on this one and it sucks majorly. I was told though it can take months to get the refund if at all. I was advised to have everyone call their credit card company and dispute the charges.
I am just waiting for our TA to see if the fund can just be transferred to the new flights and pay the difference. Having said that if people change from direct to connecting there is not much of a price difference. So at the worst we can offer everyone that option.
Posted 30 August 2010 - 10:53 AM
Good news for nay ladies traveling between now and September 20th, Aeromexico is offering a plan with discounted tickets to help out those traveling on mexicana
Not sure if this can help anyone but I hope it can
Posted 30 August 2010 - 11:11 AM
good luck ladies...so sorry to hear about this horror story
Posted 30 August 2010 - 02:43 PM
our flights are second week of october so unfortunately that doesn't help us. Also we were already all on connecting flights. I checked and the fare difference is $500 with taxes per person. Lovely.
Posted 30 August 2010 - 05:12 PM
Lo- what are you guys going to do? We have one couple that setup a contingency plan with american if mexicana cancelled their flight. I think they know someone that works for american so she set them up. But I have 2 other couples that booked through travelocity. They will rebook flights as soon as mexicana formally cancels them but it doesnt seem like they are any time soon.
Posted 30 August 2010 - 05:18 PM
Originally Posted by *Lo*
So my immediate family and FI's immediate family and my MOH are all on Mexicana. They are being told by the TA that they have to rebookon another airline and prices for that now since it's so much closer to the date, have doubled.
How were you able to switch your guests to American? Did you have to pay the fare difference?
One person got a message that they were changing our flight to mexico city to PVR with a layover. We had originally picked this flight because it was direct. So I had EVERYONE call that day and fight with mexicana. They actually allowed everyone to switch to a direct american flight. It was so stressful because they told some people no and some yes. So a few people had to call all day to finally talk to someone that would change it. I cant tell you how lucky we are that we did it that day....they filed for bankruptcy later that week.
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