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Paradisus Palma Real...Really Worried!


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#1 Anna22

Anna22
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    Posted 06 May 2010 - 04:22 PM

    So, I booked my June 2011 Wedding at the Paradisus Palma Real and frankly, I am scared! It seems the "romance team" is all over the place. They are not consistant with what they say. After paying my deposit for the Gabi Beach, Terrace & Restarant(120+guest) I was told they couldn't honor the price **RED FLAG ON THE PLAY** I had to go back through tons of emails and resend them the whole brake down of what they quoted. Then we had to get approval from someone higher up. STRESSFUL!

    I recently sent them an email requesting a design layout map of the gabi restarant as well as the color schemes so I can begin picking wedding colors and such and they have been unhelpful. They sent me a map of the entire hotel instead of the room lay out! WHAT IS THAT GOINT TO DO FOR ME? And sent me no information on the color schemes of the room.

    I could go on forever!! I am interested in hearing your experiences w/ the Palma Real!! Are you all going bananas or am I alone here?!

    #2 Anna22

    Anna22
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      Posted 06 May 2010 - 04:22 PM

      should have spell checked - - sorry!

      #3 lovelytlc

      lovelytlc
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        Posted 06 May 2010 - 05:41 PM

        who have you been dealing with at the resort?

        #4 tracy0716

        tracy0716
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        • 431 posts

          Posted 06 May 2010 - 06:22 PM

          Hey Anna! I'm getting married at the PPR in 2 months...it's been a bit difficult planning from a distance via email. I honestly think a lot of it boils down to a language barrier as well as the volume of weddings they are handling at a given time.

          I'm not sure where you are having your reception exactly. Is it at the Gabi Terrace or the Gabi Beach Club restaurant? I definitely don't think they should have named the two locations so closely due to the amount of confusion. Either way I'm pretty sure the colors are more earthtone with gold accents.

          I definitely recommend communicating with the hotel through one email so all of your information and quotes are easy to find. It's unfortunate but the prices do change each year. As far as I know, you pay the prices advertised for the year you book. You have to stay vigilant and keep being vocal. What was their reason for changing your price??

          I hope everything works out for you. Good luck!

          #5 Christy

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            Posted 08 May 2010 - 10:52 PM

            I agree. Im waiting on the final rates to post on this resort next week/charters.etc So I have a tentative wedding date of 1/11/2011 and want to do it at paradisus pr. I have a call with a wedding coordinator on monday to answer all my questions b/c I have been tossed around a bit.
            She is based out of CANADA? WHAT? Weird! Why am I talking to someone out of Cananda about the wedding info. I have many quesitons too on the terrace vs. the gabi club. My number 1 reception location is the gabi restaurant club but realized they want to add a 25% tax on top of the reception location and think that is insane. Is anyone able to negotiate that price?
            We are having 65-70 guests and I know that placed holds double. WAnt to see if that os workable as I love the gabii restaurant but feel the price is high.
            Let me know what the terrace give you if you dont mind. Im trying to decide as well on reception options/prices etc. This resort prices out higher on the wdding side I feel like.
            Thanks

            #6 Flores

            Flores
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            • 55 posts

              Posted 09 May 2010 - 04:17 PM

              Quote:
              Originally Posted by Anna22
              So, I booked my June 2011 Wedding at the Paradisus Palma Real and frankly, I am scared! It seems the "romance team" is all over the place. They are not consistant with what they say. After paying my deposit for the Gabi Beach, Terrace & Restarant(120+guest) I was told they couldn't honor the price **RED FLAG ON THE PLAY** I had to go back through tons of emails and resend them the whole brake down of what they quoted. Then we had to get approval from someone higher up. STRESSFUL!

              I recently sent them an email requesting a design layout map of the gabi restarant as well as the color schemes so I can begin picking wedding colors and such and they have been unhelpful. They sent me a map of the entire hotel instead of the room lay out! WHAT IS THAT GOINT TO DO FOR ME? And sent me no information on the color schemes of the room.

              I could go on forever!! I am interested in hearing your experiences w/ the Palma Real!! Are you all going bananas or am I alone here?!
              Hi Anna,
              We're having our wedding at the PPR June 2011 too, what date is your wedding? Who you are communicating with from the resort?

              #7 monchito7

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                Posted 21 June 2010 - 12:40 PM

                I would like to know who you've been dealing also. Maybe we can ask for one of the WC that we've read good reviews about? I really hope so

                #8 niecimar

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                • 83 posts

                  Posted 21 June 2010 - 02:34 PM

                  Quote:
                  Originally Posted by Christy
                  I agree. Im waiting on the final rates to post on this resort next week/charters.etc So I have a tentative wedding date of 1/11/2011 and want to do it at paradisus pr. I have a call with a wedding coordinator on monday to answer all my questions b/c I have been tossed around a bit.
                  She is based out of CANADA? WHAT? Weird! Why am I talking to someone out of Cananda about the wedding info. I have many quesitons too on the terrace vs. the gabi club. My number 1 reception location is the gabi restaurant club but realized they want to add a 25% tax on top of the reception location and think that is insane. Is anyone able to negotiate that price?
                  We are having 65-70 guests and I know that placed holds double. WAnt to see if that os workable as I love the gabii restaurant but feel the price is high.
                  Let me know what the terrace give you if you dont mind. Im trying to decide as well on reception options/prices etc. This resort prices out higher on the wdding side I feel like.
                  Thanks
                  Hello,
                  I had my wedding at PPC this month and the 25% is non negotiable for food and drink. My coordinator was Teresa from Canada and she was great. You are better off dealing with her then the girls directly in the resort until the day you get there.

                  Regarding prices they are very elevated. I had an estimnated 52 guest and my experience was wonderful despite the cost. What I recommend is that you ask alot of questions. Read all the forums for that resort and think about what would make for a nice comfortable event. If you are concerned about cost before booking request a payment calculator and dont forget to add taxes before booking.
                  Denise & Ziggy
                  June 5, 2010
                  http://www.youtube.c..../0/38XwzNwQb-A

                  #9 niecimar

                  niecimar
                  • Newbie
                  • 83 posts

                    Posted 21 June 2010 - 02:36 PM

                    Hi,

                    I stood at PPC and The Reserve had a Gabi restaurant and the colors were a goldish creme and a baby turqouise/seafoam. Not sure if Palma has the same decor.

                    Quote:
                    Originally Posted by Anna22
                    So, I booked my June 2011 Wedding at the Paradisus Palma Real and frankly, I am scared! It seems the "romance team" is all over the place. They are not consistant with what they say. After paying my deposit for the Gabi Beach, Terrace & Restarant(120+guest) I was told they couldn't honor the price **RED FLAG ON THE PLAY** I had to go back through tons of emails and resend them the whole brake down of what they quoted. Then we had to get approval from someone higher up. STRESSFUL!

                    I recently sent them an email requesting a design layout map of the gabi restarant as well as the color schemes so I can begin picking wedding colors and such and they have been unhelpful. They sent me a map of the entire hotel instead of the room lay out! WHAT IS THAT GOINT TO DO FOR ME? And sent me no information on the color schemes of the room.

                    I could go on forever!! I am interested in hearing your experiences w/ the Palma Real!! Are you all going bananas or am I alone here?!

                    Denise & Ziggy
                    June 5, 2010
                    http://www.youtube.c..../0/38XwzNwQb-A

                    #10 MissNatalie18

                    MissNatalie18
                    • Jr. Member
                    • 172 posts

                      Posted 21 June 2010 - 06:33 PM

                      These posts are freaking me out...Ahhhh...I am dying to have my wedding at PPR, but not at the expense of my sanity.




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