Don't get Married At Dreams Cancun Resort & Spa Cancun
Posted 14 April 2010 - 01:26 AM
When guests arrived they did not have rooms available for several people. They wanted us to pay to upgrade to a honeymoon suite, but there was nothing else available. I insisted that if there was a room available, they were going to put me in it no matter what!
They actually sent people in the wedding party to other hotels surrounding Dreams. Then had them move the next day back to the resort. This was the worst customer service I have ever experienced.
If you want to know more, feel free to ask.
Posted 14 April 2010 - 02:52 AM
Posted 14 April 2010 - 08:27 AM
Im a future dreams bride that has had nothing but a great experience so far, but still 4 months to go!!!
Posted 14 April 2010 - 09:01 AM
But I hadn't heard anything about the gazebo? Odd.
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Posted 14 April 2010 - 09:56 AM
Was the main issue with the rooms or were there also other issues in the customer service area, besides the issue with the gazebo?
Posted 14 April 2010 - 10:50 AM
Posted 14 April 2010 - 11:07 AM
Posted 14 April 2010 - 11:40 AM
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