Omg please help me!!
Posted 24 July 2009 - 02:17 PM
When you can make sure that you write a professional email or call her and let her know that 1) you will ship the flowers back at her expense, 2) she will be paying for your new flowers however you are able to get them, 3) that if she does not make it right you will be contacting the BBB, FTC and writing reviews online (let her know about the forum), and 4) that every unhappy customer tells 10 other people on average while a happy customer tells only 3!
Posted 24 July 2009 - 05:24 PM
I just feel terrible for the other bride... At least I will have a beach wedding next week so there may be time to still receive my order, but if she has her wedding tomorrow there's no way she'll get her flowers in time, even if I sent them now...
I have talked to other florists and they told me that in an event like this (however no one has heard of florists that have not only sent the flowers PAST the deadline but also sent the wrong order!) I should be entitled to a full refund, plus still receive my order of flowers as soon as I can receive them, and be compensated for the extra money I will now have to spend to have flowers for my wedding tomorrow. I was told that florists usually refund you anyway just for being late, let alone getting the wrong order. I am still waiting for Crystal's reply....
Thanks again. I will keep you updated!
Posted 24 July 2009 - 05:36 PM
Posted 24 July 2009 - 05:48 PM
Posted 24 July 2009 - 05:58 PM
Posted 24 July 2009 - 06:13 PM
I know right now you feel terrible, especially when it had such special meaning for you. Things will work out I promise, your Dad would want for you to be happy right now.
Posted 24 July 2009 - 07:28 PM
Posted 25 July 2009 - 01:10 AM
| Originally Posted by Scott-Pierre |
Yikes!! This makes me so nervous. I ordered flowers from her for my wedding in Sept. Why is she responding to you by email and not calling you directly? Talking over the phone would resolve this in a shorter amount of time. I hope everything works out. I think Jacylinda's idea of a seat for your dad is wonderful!
UPDATE: I found a really wonderful florist who's going to make a bouquet for me for the church wedding tomorrow. It won't be peonies, but that's okay, I've decided to dedicate a little prayer to my dad instead.
Crystal has agreed to pay for the bouquet that I had to buy for the church wedding, and says she is still going to send me my order in time for the beach wedding (hopefully it works out this time!). She is very sorry this has happened, and at this point I'm just going to let it go and just concentrate on enjoying the day tomorrow. I'll leave the worrying about the flower order arriving for another day..
Thanks again to everyone for all their support! Couldn't have worked through this without you guys!
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