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Omg please help me!!


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#21 Kits55

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  • Wedding Location:Secrets Maroma Beach
  • LocationRiviera Maya, Mexico

Posted 24 July 2009 - 02:17 PM

On one hand I see how some brides say it's all about the love and that you and FI are getting married but things didn't go exactly as planned and I would definitely not say that my wedding was still "perfect" as so many girls do. Of course I cared the most about FI and I getting married BUT if I could tally up the hours, thought, blood, sweat, tears, and money that I put into the planning of the wedding I would way past broke! The things that are personal also matter when you get married.

When you can make sure that you write a professional email or call her and let her know that 1) you will ship the flowers back at her expense, 2) she will be paying for your new flowers however you are able to get them, 3) that if she does not make it right you will be contacting the BBB, FTC and writing reviews online (let her know about the forum), and 4) that every unhappy customer tells 10 other people on average while a happy customer tells only 3! :)

#22 egsarah

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    Posted 24 July 2009 - 02:21 PM

    I'm so sorry to hear this! I REALLY hope you are able to get everything worked out!

    #23 purrfected

    purrfected
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      Posted 24 July 2009 - 02:39 PM

      I am so sorry that this happened to you. However, I cannot wait to hear how it all turned out just fine and that your ceremonies (both of them) were beautiful!!

      #24 Glamourina

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        Posted 24 July 2009 - 05:24 PM

        THANK YOU SO MUCH everyone for all of your support and ideas! I am still trying to figure out what's going on... I did find out that a bride in Newfoundland has my flowers, and I think I have hers (unless there are other orders that are mixed up)...

        I just feel terrible for the other bride... At least I will have a beach wedding next week so there may be time to still receive my order, but if she has her wedding tomorrow there's no way she'll get her flowers in time, even if I sent them now...

        I have talked to other florists and they told me that in an event like this (however no one has heard of florists that have not only sent the flowers PAST the deadline but also sent the wrong order!) I should be entitled to a full refund, plus still receive my order of flowers as soon as I can receive them, and be compensated for the extra money I will now have to spend to have flowers for my wedding tomorrow. I was told that florists usually refund you anyway just for being late, let alone getting the wrong order. I am still waiting for Crystal's reply....

        Thanks again. I will keep you updated!

        #25 Geralyn

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          Posted 24 July 2009 - 05:36 PM

          I'm so sorry about the flowers. I just lost my dad in December so I know how important it is to have some sort of tribute to your Dad. If you can't get real ones from a florist I agree with the other girls about going to a craft store. Just breathe it will all work itself out and your dad will be with you with or without the flowers and your wedding day will be just perfect!

          #26 roo66

          roo66
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            Posted 24 July 2009 - 05:48 PM

            Im sure your dad would put his arms around you and say its ok he wouldnt want you to be getting so upset about it he knows how much you love and miss him its in your heart.So do the best you can to get some or get a good friend to take the pressure off by calling around.Do you have a garden centre where you can buy a peony tree/shrub and even if its not in flower plant it in your garen or in a tub in the morning.Your wedding day.OR do you know anyone that has a peony in there garden that you can cut some flowers from OR is there a girly on here right now that has a real touch peony bouquet they could lend you for tomorrow. Happy wedding day xxxxx

            #27 stacey

            stacey

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              Posted 24 July 2009 - 05:58 PM

              This is such a bummer. If your up to it I would write I vendor review to help other brides with their decisions.
              Stacey & Ely 10.14.2008

              #28 jesmcan

              jesmcan
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                Posted 24 July 2009 - 06:13 PM

                I am so sorry this happened! You def need to contact the BBB on this florist as well as write a review for other brides and warn them.

                I know right now you feel terrible, especially when it had such special meaning for you. Things will work out I promise, your Dad would want for you to be happy right now.


                The Royal PDC & Kool Beach Club 11.12.10

                #29 Scott-Pierre

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                  Posted 24 July 2009 - 07:28 PM

                  Yikes!! This makes me so nervous. I ordered flowers from her for my wedding in Sept. Why is she responding to you by email and not calling you directly? Talking over the phone would resolve this in a shorter amount of time. I hope everything works out. I think Jacylinda's idea of a seat for your dad is wonderful!

                  #30 Glamourina

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                    Posted 25 July 2009 - 01:10 AM

                    Quote:
                    Originally Posted by Scott-Pierre
                    Yikes!! This makes me so nervous. I ordered flowers from her for my wedding in Sept. Why is she responding to you by email and not calling you directly? Talking over the phone would resolve this in a shorter amount of time. I hope everything works out. I think Jacylinda's idea of a seat for your dad is wonderful!
                    I'm not sure why she hasn't called me... I've given her my number and she was planning to call me but I was pretty upset so maybe she felt it was best to keep it to emails...

                    UPDATE: I found a really wonderful florist who's going to make a bouquet for me for the church wedding tomorrow. It won't be peonies, but that's okay, I've decided to dedicate a little prayer to my dad instead.

                    Crystal has agreed to pay for the bouquet that I had to buy for the church wedding, and says she is still going to send me my order in time for the beach wedding (hopefully it works out this time!). She is very sorry this has happened, and at this point I'm just going to let it go and just concentrate on enjoying the day tomorrow. I'll leave the worrying about the flower order arriving for another day..

                    Thanks again to everyone for all their support! Couldn't have worked through this without you guys! :)




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