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discountmugs.com warning!

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17 replies to this topic

#1 michelle6114

  • Jr. Member
  • 209 posts

    Posted 15 May 2009 - 05:52 PM

    Hi ladies,
    Just wanted to share an upsetting story about customer service at its worst. 2 months ago I ordered clear glass coffee mugs with our names, wedding date, ect. I had so much fun trying the different fonts, colors, ect. They emailed me a copy of the design and I was SO excited I have been bragging about these darn things for 2 months!
    Today I opened the box and they cut my design size in half! It looks ridiculous and nothing like what I expected. I called and was told to submit an online ticket. I even took pics of the mug and the mug side-by-side with the image on the computer screen and sent them in my email. I got an automated response saying they are refusing to help because they reserve the right to alter the design as they see fit. it says so in BIG RED LETTERS above the image while you are ordering.
    I called and spoke to some girl in the sales dept, who refused to let me speak to a manager. She said she will look into it for me. I just recieved the a duplicate email like before, stating no error was made.
    So anyway, I just filled out a form at BBB, and they have over 200 complaints filed for discountmugs.com. WOW!
    I spent over $150 on 12 mugs that I feel stupid even giving out now, Grrrr.

    #2 jajajaja

    • VIP Member
    • 9,794 posts

      Posted 15 May 2009 - 06:04 PM

      Oh that sucks. Post the pics! I believe we had a complaint on here about this place before. I've really learned through the wedding planning process to look up a vendor on BBB before placing a big order. I hope this can be resolved!

      Yep- Tami had issues too! http://bestdestinati...om/forum/t13840
      Happily married since 2008

      #3 michelle6114

      • Jr. Member
      • 209 posts

        Posted 15 May 2009 - 06:54 PM

        I am trying to figure out how to uploud the pic, if it doesnt work anyone email me who wants to see it.

        #4 marny61

        • Jr. Member
        • 165 posts

          Posted 15 May 2009 - 10:10 PM

          I am so sorry to hear about your order! We are just getting ready to order mugs for my daughters wedding. Can anyone recommend a reputable vendor to order from. Thanks for the tip on checking with the BBB.....

          #5 Butterflyf369

          • Member
          • 706 posts

            Posted 15 May 2009 - 11:17 PM

            That really sucks. Thanks so much for posting this information. Definitely a place to avoid.

            #6 Cassondra2009

            • Jr. Member
            • 444 posts

              Posted 16 May 2009 - 11:13 AM

              Oh no thats terrible! thanks for posting tho. I was just looking into mugs...I will definitely avoid using that company!

              #7 KimmyG

              • Member
              • 520 posts

                Posted 16 May 2009 - 12:03 PM

                I'd like to see the pics. It must be hard because you spent so much time putting it together but Maybe "fresh eyes" won't even notice that there's anything wrong with them?

                #8 NicoRuskies

                • Newbie
                • 92 posts

                  Posted 16 May 2009 - 12:06 PM

                  wow that must be frustrating!! Thanks for the heads up, I will be sure to stay away and make sure no one I know ever orders from there. Not fair to spend the money to have nothing and then get no help or appology. I hope you find something else that works!

                  #9 foxytv

                  • VIP Member
                  • 7,740 posts

                    Posted 16 May 2009 - 12:54 PM

                    Yep, I had the SAME issue with my mugs - the logo they printed was so small it looked ridiculous. But, they redid mine at no charge and so I had two sets of mugs to give out.

                    I would not have recommended them after my experience even though they did make it right.

                    All of the logos came off of anyone's mugs who used them in the pool...

                    #10 Angela139

                    • Jr. Member
                    • 455 posts

                      Posted 16 May 2009 - 01:17 PM

                      I was JUST about to order from them!! Thank you so much for posting this...and I'm very sorry that yours did not turn out the way you wanted them to!

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