Jump to content
Angel & Sy

Iberostar Rose Hall Brides - Post all info/questions here!

Recommended Posts

I am using one of their associates, Ronald.  I filled out the form and then Paula and I emailed back and forth.  She was very responsive and answered all of my questions.  Now when I booked last year, she did tell me that she was home in TX at the time.  She had said that if I don't receive a response timely, they are probably in Jamaica and internet is spotty.  February seems like a long time with no response though.  Not sure if this helps at all, but good luck and I hope you are able to get in touch with them.
 

Originally Posted by BrideMichyBoo View Post

Hey
I was just wondering if anyone out there has used or is using Sungold for their wedding photographers? Whether its Paula and Damian or their associates. I've been trying to get in touch with them since February and I've sent them 2 FB msgs and I filled out the form on their website and I even called their contact number. Is it typical of them to take this long to respond? Any advice would be helpful. Thanks :)


 

Share this post


Link to post
Share on other sites

I am using Sungold and have had many email conversations with Paula as of lately. She is usually pretty responsive. Try this email

paula@sungoldphoto.com 

Good luck

Share this post


Link to post
Share on other sites

After catching up on this thread, canceling my wedding at the grand appears to be the best wedding planning decision I've made thus far. I don't care how gorgeous the resort, I refuse to pay for incompetence. I'm West Indian and understand the concept of laid back island time. Waiting weeks on end for a simple email reply that never comes and leaving several unreturned messages isn't island time, it's lax and unprofessional. Don't get me started on the policy and price changes that vary depending on who replies. I'm not thrilled about planning an at home wedding, but I'm over the moon about vendors who return emails in 24 hours or less and know how to answer a goddamn phone. *vent over* lol

Share this post


Link to post
Share on other sites


WORD!!!!!  My BIGGEST regret is dealing with Iberostar AT ALL!  I sincerely hope that once I get there (and they can't avoid me) the service/response is better.  But yeah, honestly, this experience has been anything but cute.  Waiting weeks, sometimes months, to respond to your client is unacceptable.  And this "island time" excuse is just that...AN EXCUSE!  I wish I could've cancelled my wedding there but unfortunately most of my guests are booked and excited to be coming.  But I would not recommend this resort to a bride.  It has been stressful not getting timely responses and then getting 'tude when I send multiple emails following up on the emails that have gone unanswered for weeks.  Oh, AND they NEVER admit when they are wrong or a mistake has been made.  I expressed my concerns about 2 couples' paperwork being lost recently and they responded that they have NEVER lost anyone's paperwork.  Huh???  So are they calling the brides on this forum liars?  SMDH!
 

Originally Posted by Cateyedcutie View Post

After catching up on this thread, canceling my wedding at the grand appears to be the best wedding planning decision I've made thus far. I don't care how gorgeous the resort, I refuse to pay for incompetence. I'm West Indian and understand the concept of laid back island time. Waiting weeks on end for a simple email reply that never comes and leaving several unreturned messages isn't island time, it's lax and unprofessional. Don't get me started on the policy and price changes that vary depending on who replies. I'm not thrilled about planning an at home wedding, but I'm over the moon about vendors who return emails in 24 hours or less and know how to answer a goddamn phone. *vent over* lol


 

Share this post


Link to post
Share on other sites

Hey ladies I have a quick question!  I am getting ready to mail out the notorized copies of mine and FI's birth certificates and passports.  My question is for the birth certificates can I just make a copy like with a copy machine and then have the notory certify them or do I need to order one from the state?  Thanks!

Share this post


Link to post
Share on other sites

Futuremrstgun, 

 

Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal

Share this post


Link to post
Share on other sites

Futuremrstgun, 

 

Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal

Share this post


Link to post
Share on other sites

Yeah, it's a weird thing...and I hope no other bride has the same experience. Wish someone would've warned me...apparently, the practice is widespread so BEWARE! :( R~

Futuremrstgun, 

 

Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal

Share this post


Link to post
Share on other sites

Thanks for all your advice ladies.  I emailed Paula at the Sungold email address and she got back to me within an hour.

Originally Posted by futuremrstgun View Post


I'm surprised Paula hasn't responded. They do some beautiful work. I know they travel between TX and Jamaica regularly. Keep trying as I believe they are one of the premier photographers in Jamaica. Good luck!! R~


 

Share this post


Link to post
Share on other sites

I forgot to mention that sometime after canceling my wedding, my credit card was used fraudulently (to the tune of about 2k) and I suspect the info I faxed to book the date was the cause. I've since closed the account and the fraud department is looking into it.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • Hi all! I know this is an old thread... but just in case there are other destination wedding brides out there with the same question, I thought I would answer! My guy and I live in Texas and just got our marriage license (yay!). We are getting married in Playa del Carmen, Mexico. The Dallas County clerk informed us that we can get our marriage license in Texas, bring it and a Texas-registered officiant to Mexico, have the ceremony in Mexico, then bring the marriage license back to Texas to file and it will be LEGAL in the US.  In  other words, we can legally get married in Mexico using our Texas marriage license and officiant (who is a family friend), then file the paperwork when we get home. Where it says 'county in which ceremony was performed' on the license, we just put in Playa del Carmen, Mexico and bam! Married :) I do not know if this is true for other states, but it is CONFIRMED for Texas! I suggest asking the clerk when you register for your marriage license. I am overjoyed that we can have a US-legal marriage in Mexico so our wedding date on our license will be the actual day! NO blood tests, or getting married before or after the trip required!  
    • Every Bride spends a lot of time researching and worrying about her perfect wedding dress. While many Indian brides choose the traditional red colour for their bridal gown, a few of them find some different colours to wear on their special day. Here is a description of how to choose an Indian wedding dress that suits your skin tone. 1) Fair complexion: You can choose any shade of blue or bright shades of pink and red. In the shades of blue- select scuba blue or royal blue. Among other colours this season, you can pick up your dress in tangerine.   2) Wheatish complexion Just select those colours which bring out the warmth in your complexion. Some of the best options for you are tangy orange, saffron yellow, vibrant shades of red, mint green and hot pink.   3) Dusky complexion: If you have an olive skin tone, then you can pull off any rich and dark colour quite well. So, the colours like classic blue, marsala, burnt orange and brick red are just perfect for you. Also the metallic silver, gold and bronze will even flatter your face pretty well
    • I will be using the hPage Website Builder to create a free website for our wedding. I am planning to post wedding updates, wedding photos, wedding reminders, and wedding articles regarding our upcoming marriage there. For RSVP, I am using Facebook events since almost all we invited have facebook and it would be easier to get their "yes" or "no" confirmation there. In case anyone is interested as well here's their site: hPage Website Builder - https://www.hpage.com
    • Minimalist wedding bands look so classy and timeless regardless of the venue.
    • It's hard to estimate. Some receptions don't need much decorating because it's already beautiful. Some receptions need lots of decorating. Some receptions also come with extra decorating equipment already.
  • Topics

×