Originally Posted by jesmcan
Ya Mexicana went bankrupt and called all their flights. The company has officially gone under.
Msgalve - I would highly recommend having your guests call their credit card companies asap and dispute the charges
Mexicana does have a refund link but I am being told it can take up to 6 months receive that refund if at all. So right now the best thing is to call your credit card company and dispute the charges in order to get the money back.
This is beyond stressful. I don't know how I am going to explain to my guests that they now have to pay $600 when they had previously paid $350 for their flights. I am so beside myself that I had to leave work today. I am waiting to hear from our TA. Apperantly the tour operators are talking with mexicana to see if they can get the money back. This way we can transfer and just pay the difference. Which still really sucks because the flights are so much more but better than everyone losing their money.
FI thinks I should contact Oprah ahaha I was like babe I don't think that will resolve anything right now but it was a good try
I will keep you ladies posted as the saga continues
I am so sorry that you are going through this. I can't imagine how you feel right now. Keep us posted, I hope everything works out for you.
I've been keeping an eye on airfare for my date and it continies to increase. I was also considering going back down to Playa in October and surprising my fiance with a trip for his 30th and the airfare is outrageous right now, I got got quoted $1700 for 2 tickets (nonstop flights). Last October airfare was $200 each, it really is crazy.