Randi, that is good that your WC has been great. Unfortunately, several of the brides who I talked to and who are on this board have had planning issues.
Note: Any new brides who are booking/considering booking your wedding here, if you read this thread from the beginning to the end, you will see that several brides have had problems contacting their coordinators. Basically, it's a crap shoot. You may get a good WC, and you may not. When I first booked my wedding, the WC office was in Michigan. Their were several brides having problems with their coordinators. While I felt bad for them, fortunately I didn't have problems. When they decided to make the move, all of my communication problems started.
New brides, you need to be aware that the WCs are overworked. However, that is no excuse for your emails to go ignored and unanswered. In addition to paying the rates to stay at the resort, you will spend lots of money planning your wedding and your guests will spend alot of money going. I feel as though with the amount of money my FI and I are spending, we deserve to have our questions answered in a timely manner.
The fact is while this resort is beautiful and I'm sure your guests will love it, most of the planners here suck. Several brides location/time, etc. have been changed (including mine) due to their lack of communication. As someone who is shelling out money, time and energy for what will be one of the biggest days of your life, you need to be aware of the problems that brides have had here. While I am looking forward to having our wedding here and being pampered, there have been alot of stress that could have easily been avoided if the WCs did the job that they are paid for and respected the brides emails/questions.
You should NOT feel obligated to call the office or email corporate to get questions answered that is part of their job description. So, a I originally stated it is a crap toss as to the kind of service you will get and you need to be aware of that when deciding to book your wedding here. One reason we decided on a DW was for less stress too, but i f you are a person who is very anal about communication and having your questions answered in a reasonable amount of time, it may not happen. It is very difficult for me to just "go with the flow when I am planning my wedding!" Some way, all of the weddings end up working out in the end, but the stress leading up to it is ridiculous. If I didn't have the brides on this thread...
Two weeks ago, I sent an email to our WC and to corporate because I had sent several emails that went unresponded. Well, the subject had our wedding day and time in it. Our email went unanswered. Two weeks later, I sent another with the subject DISSATISFIED WITH WEDDING COORDINATOR/WEDDING SERVICES. Then, my email was responded to within two days. The WC claimed that she had never received any of my previous emails. That told me one thing, if your wedding is not super close, they won't even read your emails.
New brides, as I previously stated, yes the WCs are overworked but when it comes to your wedding, that you are shelling out money for, do you want to feel neglected? That's something that is likely and I think you need to be aware of that--not only the good with the great reviews but how your planning process could be.