Just wanted to post a warning to people who are looking for a DW travel agent, Absolute Wedsite, based in Toronto (Vaughan) are lying scammers and you should avoid them at all cost.
I went to these guys to coordinate a wedding to Mexico for a group of 50.
At first i was promised two complimentary rooms for party over 24. They however found a way to cheat us out of these complimentary room, basically worth $3600.
Basically, my group required more rooms but the resort is full due a convention during the same time frame. The resort offered to upgrade my group to the nicer section for free, but Absolute Wedsite decided to pass on the message that the hotel is only willing to upgrade us if we give up the 2 complimentary. I decide to take up the offer, only to later realize that the complimentary comes from the travel agent and not the hotel, so i checked the Absolute Wedsite along with the hotel wedding agent...
the response from Absolute Wedsite - we can't disclose our internal communications.
With attempts to find management from Absolute Wedsite to see if they have a better response, but only got bounced around and no response..
Conclusion, its not my shady agent whos behind the scam, the entire organization is shady.
Hope this helps others!