jeselee

You can report to Better Busineess Bureau, which I will do too. But not alot of people will check before they sign up with a travel agent, coz you never think it could be that horrible. Platform like this will be the good way to warn future bride from doing business with this company. You thought you could reflect your concern to the CEO of the company? FORGET about it!! NO ONE will take care of you after you paid them It’s unfortunate that we paid them before we found out all these. Therefore I wish I can put out enough warning / red flags to all the brides that are planning for a destination wedding. #1: they made mistakes but never admit nor apologize, in fact will blame you and charge you for “your mistake”. Example, few guest’s names are spelled wrong on the flight confirmation. They blamed that the guest provided wrong information. How possible is that you spell your name wrong???? In order to fix it, they ask for $$ to correct that. #2: extremely messy and not professional! Leakage of client information! Example, our guest wants to join us for our wedding, therefore requesting the sign up form which has our wedding date, location information, etc. They sent a form of a wedding for another couple with different date, different location. (our friends just laugh about it, we felt ridiculous) For the final payment, they sent our invoice which also includes our guest list, to someone in our group. These are information that’s not supposed to be in other’s eye. It’s lucky that it sent to someone in the group, but there’s also chance that our information were sent to their other client. The way they handle client information is totally unreliable! #3: A lot of our guests, including ourselves are extremely angry and frustrated with them. But they claimed to me that they got lots of compliments from our guests!!! FULL OF LIES!! #4: last but not least, they were handing out flyer at the bridal show, advertising all the perks including 2 Heys carry-on luggage. Our wedding is well over by 6 months now, they never follow through with their promises. We sent them follow up email (cc the CEO), however no response. We choose to book our wedding through a travel agent because we thought that would help us and make things easier. Turn out booking through ABSOLUTE WEDSITE is the biggest mistake we’ve made for the whole planning process. It creates extra work load, extra stress! Completely fustrated!