Damn them for putting you through that!! (excuse my language) I'm glad it worked out in the end. And congratulations!! Can't wait to hear all about it!!
Originally Posted by coconoir1908
Here's a long but "pay attention" Update
My oh my, we fly out tomorrow.....YAY!!! With 5 bags in tow, this Bride-to-be is ready to go, go, go. But before I do, I wanted to simply advise to "Keep all of your receipts EVERY TIME you pay for your gown. That leads to my good day turned into a semi nightmare...
We fly out tomorrow the 17th so today was filled with:
1) Take my mom grocery shopping as she will house sit when my her and my son returns on the 22nd. 7am
2) Had to sign off on my employees time card (electronically) 8:30-9:00@
3) Dentist Appt :915@
4) Pick up my puppy at home and take him to the Pet Hotels & Villas after he sun bathed for 10 minutes in the back @10:45
Running early.. YAY.....
4) this was to be item 5 At the Spa for wax, mani, & pedi..done at 1
5) This was to be item 6.. dress pick-up.... at 1:40
Now this leads to some moments followed by someone is going to get
Went in, happy, excited etc....
1 person got my sash, then got my dress.. showed me how to hang it, etc. Then it was time to sign the paper saying that I picked up my dress. In bright yellow highlights with red it said balance $523.. it can't be as I paid my balance in full on 3/26/12 (receipt in my green folder at home-I never toss items until every thing is complete.)
The same lady I gave payment to, DENIED me doing so. I asked to use the computer to bring up my account. She refused, down stairs I go where Debbie reluctantly put me on a computer. With tears in my eyes, blurry from trying to hold them back... Ha I couldn't remember my log-on, nor do I know what credit card I used... I went to my car and balled my eyes out (really I know I paid, have my receipt this heffers are testing me and not doing anything about it.) I went back in, paid and said I will call you when I get home.
I didn't even take my dress out of the car before I grabbed my green folder, pulled my receipt and called. Guess What? They applied my payment to someone else. This was discovered after I requested that she go line by line... when there was a "button added over top of a zipper charge for $100, some other charge for $550 etc.. I caught it... she asked me for the ticket number and put me on hold. Came back and said OMG I am so sorry please fax this over and we will take care of it. Now ladies, I work in NJ and live in Philly. I just came from Jersey and hour away to pick up my dress.. do you think I was going to go out of my way to fax them a piece of paper.. NADA. I took pictures and emailed them.
No later than 2 minutes after that was done, they were calling to APOLOGIZE, WE ARE SO SORRY, PLEASE HAVE A GOOD WEDDING ETC.. and that the manager will refund me on Wednesday when he is in.
Woosah.... all of them better be lucky that I will be in Mexico on Wednesday. However; this isn't over!! Upon my return I will be speaking with the manager to request that my alterations that was had be refunded in its entirety. That is the least they can do after I spent $$$.
Keep your receipts and check them after you leave!
Pictures before the drama....
My sash is in here