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Beach Palace Cancun Brides


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#541 Chacie B

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    Posted 14 February 2013 - 08:12 AM

    I would be furious as well!!! My wedding is August 10th at 6 PM and we've booked the sky deck for ceremony and pool area for the reception as well. Guess I had better ensure they're confirmed too...



    #542 shan0487

    shan0487
    • Sr. Member
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    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 14 February 2013 - 08:18 AM

    Marisol tried to pull a similar stunt with me- I stayed at Moon Palace and had my wedding at Sun Palace- i confirmed this in Feb 2012 before booking my wedding for Nov 2012 that this was allowed.  Then when Marisol and Cancun took over for Miami she again confirmed this was fine and then about Augustish she told me that I should just have my wedding at Moon Palace cause it would be easier for myself and my guests.  OH HECK NO!! This was the one time I went bridezilla and emailed her and another wedding coordinator at Moon Palace to tell them both how incredibly upset I was that she was trying to change my plans and that I wanted to talk to a supervisor....well after that email she apologized for the confusion, I could have my wedding at Sun Palace and she started kissing my a$$.  They do not like unhappy brides- so as long as this isn't an event that is bringing in lots of money like weddings do- just complain and cry and hopefully you will get your way...well at least it worked for me!! Good Luck and keep us posted!! :)

    Originally Posted by JenniBassler 

    I have them if you want to PM me your email address, Stacie I will forward them to you.

     

     

    I am so mad/disappointed!! I got an email from Marisol yesterday saying that there is an event on my wedding say on the Sky Terrace (where the pool is) at 6 PM and that is right below the Sky Wedding Deck, so she suggested having my wedding on the Beach. I confirmed that location for my ceremony at 6PM TEN MONTHS ago... I insisted on booking it before I would send my deposit. AND I confirmed it again with her Marisol when she called me on January 26th. I replied to her email by forwarding my email from last April that verified I had booked it and told her we re-confirmed it on the phone last month and asked if there was anything that could be done. Anyone have a suggestion or similar experience here??? After we spoke on the phone on January 26th and verified the time and location she immediately sent me an email verifying the details and it had my location as the beach, so when I responded and corrected that and requested the terrace for my reception her response was "I suggest you have your ceremony on the beach and reception in the ballroom" I really really want to have my ceremony on the sky deck, because of the privacy that is why we chose Beach Palace really... and I don't really want to have my reception in a ballroom, we are in Mexico - I want to be outside! I replied to her last night and can't wait to get a response. I'm really bummed. Hopefully they will get this fixed!



    #543 shan0487

    shan0487
    • Sr. Member
    • 1,393 posts
    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 14 February 2013 - 08:20 AM

    Yes it is safe- all the water at the resort is purified (at Moon we could see the purifying plant on site, haha).  I would still recommend drinking the bottled water provided, but for ice and brushing teeth you are fine! ;)

    Originally Posted by Chacie B 

    Hi Ladies,

     

    If anyone has the various menu options for the buffet can you please PM them to me?

     

    Also, anyone know if the water at the hotel is okay? Like for teeth brushing and the ice in drinks. Random question I know but just want to ensure we don't get sick!

     

    Thanks,

     

    Stacie



    #544 Nicolew412

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      Posted 14 February 2013 - 08:41 AM

      Originally Posted by JenniBassler 

      I have them if you want to PM me your email address, Stacie I will forward them to you.

       

       

      I am so mad/disappointed!! I got an email from Marisol yesterday saying that there is an event on my wedding say on the Sky Terrace (where the pool is) at 6 PM and that is right below the Sky Wedding Deck, so she suggested having my wedding on the Beach. I confirmed that location for my ceremony at 6PM TEN MONTHS ago... I insisted on booking it before I would send my deposit. AND I confirmed it again with her Marisol when she called me on January 26th. I replied to her email by forwarding my email from last April that verified I had booked it and told her we re-confirmed it on the phone last month and asked if there was anything that could be done. Anyone have a suggestion or similar experience here??? After we spoke on the phone on January 26th and verified the time and location she immediately sent me an email verifying the details and it had my location as the beach, so when I responded and corrected that and requested the terrace for my reception her response was "I suggest you have your ceremony on the beach and reception in the ballroom" I really really want to have my ceremony on the sky deck, because of the privacy that is why we chose Beach Palace really... and I don't really want to have my reception in a ballroom, we are in Mexico - I want to be outside! I replied to her last night and can't wait to get a response. I'm really bummed. Hopefully they will get this fixed!


      Oh no! I'm so sorry Jenni. I would definitely complain, especially since you confirmed location multiple times! & you've already reached 75 room nights, so it's not like you only have a few guests! You're having a full blown wedding and you're making that resort a ton of money. They should be bending over backwards for you.

       

      I reserved the sky terrace for the ceremony with Margarita as well, months ago. But this def makes me wonder!

       

      I hope everything works out!



      #545 KristieT

      KristieT
      • Jr. Member
      • 430 posts

        Posted 14 February 2013 - 10:42 AM

        Originally Posted by cheryllau 

        Thank you SO much Kristie!  How's your planning going? I'm a Canadian bride myself too!  Would you mind giving me your email address so if i have any future questions, i can get in touch with you?  Mine is cheryl.lau@gmail.com.  I'm sure i'll be hanging out here for the next long while....good luck to you and everybody!!!

         

        Cheryl  =)

        PM'd you!

         

        PLanning is going well! All done until i get there! 91 days and counting!



        #546 KristieT

        KristieT
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          Posted 14 February 2013 - 10:48 AM

          Originally Posted by JenniBassler 

          I have them if you want to PM me your email address, Stacie I will forward them to you.

           

           

          I am so mad/disappointed!! I got an email from Marisol yesterday saying that there is an event on my wedding say on the Sky Terrace (where the pool is) at 6 PM and that is right below the Sky Wedding Deck, so she suggested having my wedding on the Beach. I confirmed that location for my ceremony at 6PM TEN MONTHS ago... I insisted on booking it before I would send my deposit. AND I confirmed it again with her Marisol when she called me on January 26th. I replied to her email by forwarding my email from last April that verified I had booked it and told her we re-confirmed it on the phone last month and asked if there was anything that could be done. Anyone have a suggestion or similar experience here??? After we spoke on the phone on January 26th and verified the time and location she immediately sent me an email verifying the details and it had my location as the beach, so when I responded and corrected that and requested the terrace for my reception her response was "I suggest you have your ceremony on the beach and reception in the ballroom" I really really want to have my ceremony on the sky deck, because of the privacy that is why we chose Beach Palace really... and I don't really want to have my reception in a ballroom, we are in Mexico - I want to be outside! I replied to her last night and can't wait to get a response. I'm really bummed. Hopefully they will get this fixed!

          Ahh this is horrible! LIke you i picked Beach Palace solely because of the sky terrace. I suggset you put up a HUGE fuss. Call the resort and ask for a manager- continue to email with your concerns and dont let them change this on you. Do you have a signed contract that includes you locations?

           

          For any future brides- I refusted to sign my contract unless it specifically confirmed by times and locations.

           

          I have a feeling it will all work out Jenni! Try not to stress! just remember you are bringing them alot of buiness and $$ and they should be catering to you.



          #547 JenniBassler

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            Posted 15 February 2013 - 06:17 AM

            Well... not to be a Debbie Downer, but the news has gotten worse. I heard back from Marisol yesterday and she said yes that they do have me booked for the Sky Deck for my ceremony her concern is just that there might be some noise from the Sky Terrace (that is just a level or 2 below) which they have booked an event at the same time as my ceremony (6 PM) she offered me to change my time to 5 or 5:30 to solve that problem. I am somewhat considering changing it to 5:30... If I had ceremony 5:30-6 then cocktails 6-7 then reception 7-10 then I'd be done by around 10 to solve the "outside festivities end at 10" rule just in case that is enforced. I don't necessarily mind doing that. My invitations do say 6 PM, but I will make an itinerary for the week for the welcome bags and I feel like people won't even remember what the original invitation said, what do you guys think? My only thing is, they tell you 6 PM because of sunset... so it'll mess that up. Now, the worse news. There are 2 other weddings that day. I'm sure one is the event on the Sky Terrace and the other has the Palenque Terrace for the reception so she says I can't have that either.... the issue here is all that is left is the Infinity Terrace, which is a 40 person max for dinner (we have over 60 people), the beach which she reminded me is an additional $12 per person to have reception there, or ballroom. Her suggestion was the Infinity Terrace or the beach or both (cocktails and reception) OR CHANGE MY DATE until the next day and I could have anything I wanted. I responded and  said 1) changing my date is not an option and 2) I really want the Palenque Terrance, but I would be willing to change my reception to the beach but I WILL NOT pay a per person fee because that is the only place they have that will accommodate my large group. For a cocktail hour the Infinity Terrance is a 60 person max so I could have that there and then move to beach for the reception, and that's fine with me IF THEY WAVE THE FEE because now I will also have to rent a dance floor. I feel like it's really falling apart over here. I signed my contract and sent my deposit with them on April 4, 2012. I don't understand how everything is so picked over for me! 



            #548 Moments That Matter

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              Posted 15 February 2013 - 08:39 AM

              Congrats JenniBassler! and welcome to the forum :) according to Mexcian info online for Apr 26, 2013, the sunrise that day will be at 6:20 AM and the sunset at 7:11 PM........so your timing would be great for a 5:30 ceremony .........fyi :)

               

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              #549 saric83

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                Posted 15 February 2013 - 05:48 PM

                Originally Posted by JenniBassler 

                Well... not to be a Debbie Downer, but the news has gotten worse. I heard back from Marisol yesterday and she said yes that they do have me booked for the Sky Deck for my ceremony her concern is just that there might be some noise from the Sky Terrace (that is just a level or 2 below) which they have booked an event at the same time as my ceremony (6 PM) she offered me to change my time to 5 or 5:30 to solve that problem. I am somewhat considering changing it to 5:30... If I had ceremony 5:30-6 then cocktails 6-7 then reception 7-10 then I'd be done by around 10 to solve the "outside festivities end at 10" rule just in case that is enforced. I don't necessarily mind doing that. My invitations do say 6 PM, but I will make an itinerary for the week for the welcome bags and I feel like people won't even remember what the original invitation said, what do you guys think? My only thing is, they tell you 6 PM because of sunset... so it'll mess that up. Now, the worse news. There are 2 other weddings that day. I'm sure one is the event on the Sky Terrace and the other has the Palenque Terrace for the reception so she says I can't have that either.... the issue here is all that is left is the Infinity Terrace, which is a 40 person max for dinner (we have over 60 people), the beach which she reminded me is an additional $12 per person to have reception there, or ballroom. Her suggestion was the Infinity Terrace or the beach or both (cocktails and reception) OR CHANGE MY DATE until the next day and I could have anything I wanted. I responded and  said 1) changing my date is not an option and 2) I really want the Palenque Terrance, but I would be willing to change my reception to the beach but I WILL NOT pay a per person fee because that is the only place they have that will accommodate my large group. For a cocktail hour the Infinity Terrance is a 60 person max so I could have that there and then move to beach for the reception, and that's fine with me IF THEY WAVE THE FEE because now I will also have to rent a dance floor. I feel like it's really falling apart over here. I signed my contract and sent my deposit with them on April 4, 2012. I don't understand how everything is so picked over for me! 

                Ugh!  This sucks.  I would just move the ceremony time back!  If you want to get sunset pictures, they're better down on the beach anyway. 



                #550 NeeNeeLeake

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                  Posted 16 February 2013 - 09:23 AM

                  How were you guys allowed to bookthe sky deck before 90 days out? Every time i asked i was told they wont even consider it until 90 days befits the wedding.




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