Marisol tried to pull a similar stunt with me- I stayed at Moon Palace and had my wedding at Sun Palace- i confirmed this in Feb 2012 before booking my wedding for Nov 2012 that this was allowed. Then when Marisol and Cancun took over for Miami she again confirmed this was fine and then about Augustish she told me that I should just have my wedding at Moon Palace cause it would be easier for myself and my guests. OH HECK NO!! This was the one time I went bridezilla and emailed her and another wedding coordinator at Moon Palace to tell them both how incredibly upset I was that she was trying to change my plans and that I wanted to talk to a supervisor....well after that email she apologized for the confusion, I could have my wedding at Sun Palace and she started kissing my a$$. They do not like unhappy brides- so as long as this isn't an event that is bringing in lots of money like weddings do- just complain and cry and hopefully you will get your way...well at least it worked for me!! Good Luck and keep us posted!!
Originally Posted by JenniBassler
I have them if you want to PM me your email address, Stacie I will forward them to you.
I am so mad/disappointed!! I got an email from Marisol yesterday saying that there is an event on my wedding say on the Sky Terrace (where the pool is) at 6 PM and that is right below the Sky Wedding Deck, so she suggested having my wedding on the Beach. I confirmed that location for my ceremony at 6PM TEN MONTHS ago... I insisted on booking it before I would send my deposit. AND I confirmed it again with her Marisol when she called me on January 26th. I replied to her email by forwarding my email from last April that verified I had booked it and told her we re-confirmed it on the phone last month and asked if there was anything that could be done. Anyone have a suggestion or similar experience here??? After we spoke on the phone on January 26th and verified the time and location she immediately sent me an email verifying the details and it had my location as the beach, so when I responded and corrected that and requested the terrace for my reception her response was "I suggest you have your ceremony on the beach and reception in the ballroom" I really really want to have my ceremony on the sky deck, because of the privacy that is why we chose Beach Palace really... and I don't really want to have my reception in a ballroom, we are in Mexico - I want to be outside! I replied to her last night and can't wait to get a response. I'm really bummed. Hopefully they will get this fixed!