I'm sorry too, nor could I believe it was happening. Not to worry - I'm sure I was the fluke. lol.
Just make sure you have everything written down that you can hand them. But I think it depends on who your coordinator is. I am sure everything will go very smoothly - just have your ducks in a row just in case. I'm still working on my review, but just make sure you know EXACTLY what you are getting in terms of your "backup" space. Make sure that you are happy with it before the day of, and if you are not.... DEMAND they pipe and drape the location to make you happy, if it looks like weather may be an issue. They have the service available, its a lot of work, but they can and will do it.
Keeping my fingers crossed for you!!!
Ahhhh not a good time for me to see this! My wedding is in less than two weeks! This is the only bad review I have heard of so far. I'm sorry you had such a terrible experience