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Beach Palace Cancun Brides


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#1131 RachelHolmes21

RachelHolmes21
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  • 167 posts

    Posted 05 September 2013 - 09:52 AM

    They keeping holding my posts for moderation, but i am trying to show the email thread with Rocio the Sales Exec and Palace Resorts. I asked her point blank if there were vendor fees associated with outside a) DJ's B) Photographers C) Makeup Artists she stated there is, $800. I asked if day passes could be used for photogs or makeup artisits. She stated that it was allowed in 2013 is no longer possible in 2014. I just asked everything up front because i didnt want there to be any surprises when i get my bill.



    #1132 shmanderz

    shmanderz
    • Newbie
    • 108 posts
    • Wedding Date:May 10, 2014
    • Wedding Location:Beach Palace Cancun
    • LocationAirdrie, Alberta

    Posted 05 September 2013 - 10:10 AM

    Quote:
    Originally Posted by RachelHolmes21 
     

    They keeping holding my posts for moderation, but i am trying to show the email thread with Rocio the Sales Exec and Palace Resorts. I asked her point blank if there were vendor fees associated with outside a) DJ's B) Photographers C) Makeup Artists she stated there is, $800. I asked if day passes could be used for photogs or makeup artisits. She stated that it was allowed in 2013 is no longer possible in 2014. I just asked everything up front because i didnt want there to be any surprises when i get my bill.

     

    Were you speaking with someone at Beach Palace or just Palace Resorts in general?.....My travel agent just spoke with Beach Palace this week and confirmed the outside vendor fee for my date in 2014 is $500 and my photographer will only need to pay day pass.



    #1133 newlyengaged13

    newlyengaged13
    • Newbie
    • 99 posts
    • Wedding Date:May 4, 2014
    • Wedding Location:Beach Palace
    • LocationCancun, Mexico

    Posted 05 September 2013 - 10:10 AM

    Attention BP Brides!  Just got this email from BP directly:

     

    me: "And what is the vendor fee and day pass fee for 2014?

     

    BP: " Daypass for 2014 is 98.00 USD, Vendor fee for 2014 is of 800.00 USD."



    #1134 newlyengaged13

    newlyengaged13
    • Newbie
    • 99 posts
    • Wedding Date:May 4, 2014
    • Wedding Location:Beach Palace
    • LocationCancun, Mexico

    Posted 05 September 2013 - 10:11 AM

    Quote:
    Originally Posted by RachelHolmes21 
     

    They keeping holding my posts for moderation, but i am trying to show the email thread with Rocio the Sales Exec and Palace Resorts. I asked her point blank if there were vendor fees associated with outside a) DJ's B) Photographers C) Makeup Artists she stated there is, $800. I asked if day passes could be used for photogs or makeup artisits. She stated that it was allowed in 2013 is no longer possible in 2014. I just asked everything up front because i didnt want there to be any surprises when i get my bill.

    I did the same.  I asked straight out.



    #1135 newlyengaged13

    newlyengaged13
    • Newbie
    • 99 posts
    • Wedding Date:May 4, 2014
    • Wedding Location:Beach Palace
    • LocationCancun, Mexico

    Posted 05 September 2013 - 10:13 AM

    Quote:
    Originally Posted by shmanderz 
     

     

    Were you speaking with someone at Beach Palace or just Palace Resorts in general?.....My travel agent just spoke with Beach Palace this week and confirmed the outside vendor fee for my date in 2014 is $500 and my photographer will only need to pay day pass.

    The people I've been communication with (Kalena and Alejandra) are with Palace Resorts not specifically to Beach Palace.

     

    How did your travel agent get involved?  Aren't they only limited to travel arrangements and not wedding politics?



    #1136 shmanderz

    shmanderz
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    • 108 posts
    • Wedding Date:May 10, 2014
    • Wedding Location:Beach Palace Cancun
    • LocationAirdrie, Alberta

    Posted 05 September 2013 - 10:16 AM

    Quote:
    Originally Posted by newlyengaged13 
     

    The people I've been communication with (Kalena and Alejandra) are with Palace Resorts not specifically to Beach Palace.

     

    How did your travel agent get involved?  Aren't they only limited to travel arrangements and not wedding politics?

     

    No my travel agent has been communicating with the hotel directly since the start.



    #1137 newlyengaged13

    newlyengaged13
    • Newbie
    • 99 posts
    • Wedding Date:May 4, 2014
    • Wedding Location:Beach Palace
    • LocationCancun, Mexico

    Posted 05 September 2013 - 10:21 AM

    Quote:
    Originally Posted by shmanderz 
     

     

    No my travel agent has been communicating with the hotel directly since the start.

    Well that's great news.  Good for you.  B/c this back and forth is driving me NUTS!

     

    Make sure you're TA gets in all in writing and not just a verbal confirmation.

     

    I just sent BP an email requesting that they email me a Palace contract stating these new 2014 charges, b/c they can't just come out of the clear blue sky and makeup prices whenever they feel like it



    #1138 shmanderz

    shmanderz
    • Newbie
    • 108 posts
    • Wedding Date:May 10, 2014
    • Wedding Location:Beach Palace Cancun
    • LocationAirdrie, Alberta

    Posted 05 September 2013 - 10:33 AM

    Quote:
    Originally Posted by newlyengaged13 
     

    Well that's great news.  Good for you.  B/c this back and forth is driving me NUTS!

     

    Make sure you're TA gets in all in writing and not just a verbal confirmation.

     

    I just sent BP an email requesting that they email me a Palace contract stating these new 2014 charges, b/c they can't just come out of the clear blue sky and makeup prices whenever they feel like it

     

    Totally agree, I hate how nothing is constant.
    Now you have me concernd though....I just emailed my TA to make sure she sends me a copy of the email communication.  She better not just be slacking off and going off old info....I woukldnt put it past her, she has been a huge pain in my ass

     

    This is totally off topic but we are booked with Sunwing Vacations and at first when I was in the initial stages of planning I was going to not use a Travel Agent and jsut handle it all myself (Being the Group Booking Contact)...I got a quote from Sunwing and all looked good..to top it off they had a "every 11th person booked is free" deal so that potentially meant my fiance and I would be getting our trip covered if we had enough people.  Then I decided it was a bit much to take on the booking stuff myself so I hired my Travel Agent....Well I spoke to her numerous times about the "Every 11th person free" deal and making sure we paid the deposits in time to snag the deal.....Well we did book in time and I even brought it up again within the last few months.  Suddenly a few weeks ago I was chatting with her and brough up how we get our deposits refunded later since we had enough people to make use of the deal...."Oh, you know its only the 11th person not every 11th".  She was totally WRONG since I even had the Sunwing quote handy. Well apparently she says that Sunwing sometimes doesnt offer the same deals and booking with them directly and that the deal she is able to make use of is only the 11th person, not every 11th!  WTF....Friggen hell, I would have totally would have taken on the group booking role if I knew it was going to save myself $2000!  I am so mad.  Sorry for the rant, had to get that off my chest because talking about my travel agent reminded me all about it.  Arg!



    #1139 newlyengaged13

    newlyengaged13
    • Newbie
    • 99 posts
    • Wedding Date:May 4, 2014
    • Wedding Location:Beach Palace
    • LocationCancun, Mexico

    Posted 05 September 2013 - 10:47 AM

    Quote:
    Originally Posted by shmanderz 
     

     

    Totally agree, I hate how nothing is constant.
    Now you have me concernd though....I just emailed my TA to make sure she sends me a copy of the email communication.  She better not just be slacking off and going off old info....I woukldnt put it past her, she has been a huge pain in my ass

     

    This is totally off topic but we are booked with Sunwing Vacations and at first when I was in the initial stages of planning I was going to not use a Travel Agent and jsut handle it all myself (Being the Group Booking Contact)...I got a quote from Sunwing and all looked good..to top it off they had a "every 11th person booked is free" deal so that potentially meant my fiance and I would be getting our trip covered if we had enough people.  Then I decided it was a bit much to take on the booking stuff myself so I hired my Travel Agent....Well I spoke to her numerous times about the "Every 11th person free" deal and making sure we paid the deposits in time to snag the deal.....Well we did book in time and I even brought it up again within the last few months.  Suddenly a few weeks ago I was chatting with her and brough up how we get our deposits refunded later since we had enough people to make use of the deal...."Oh, you know its only the 11th person not every 11th".  She was totally WRONG since I even had the Sunwing quote handy. Well apparently she says that Sunwing sometimes doesnt offer the same deals and booking with them directly and that the deal she is able to make use of is only the 11th person, not every 11th!  WTF....Friggen hell, I would have totally would have taken on the group booking role if I knew it was going to save myself $2000!  I am so mad.  Sorry for the rant, had to get that off my chest because talking about my travel agent reminded me all about it.  Arg!

    So sorry to hear you're dealing with that.  This whole process can be so frustrating and overwhelming.  Can you pull out and get another TA?

     

    My TA has been nothing short of AMAZING.  I got her from referrals on this forum.  Her name is Wendy Hicks from Wright Travel Agency

     

    This is only the beginning.  I see you're getting married only 1 week after me.  We still have a long time away.  If your TA is giving you wrong information now, I sure hope she does't make matters worse during actual booking of your guests.  I'll keep my fingers crossed everything goes smoothly.



    #1140 RachelHolmes21

    RachelHolmes21
    • Jr. Member
    • 167 posts

      Posted 05 September 2013 - 12:43 PM

      I am communicating with the Palace Sales Team, I have not been put in contact with my WC yet. Rocio, with the sales team said this is the policy for 2014 and that was her direction from her management. Just to be safe, I am going to bank on having to pay the $800, and hope that my WC tells me different. We'll see... so frustrating how they are so inconsistent!






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