Jump to content

Photo

Moon Palace 2012 Brides


  • Please log in to reply
6467 replies to this topic

#841 mrsjdh2b

mrsjdh2b
  • Site Supporter
  • 201 posts

    Posted 08 July 2011 - 11:22 AM

    Oh I'm so sorry you are having such a rough time!!! I would just keep calling back, a couple of times a day if need be. Did you try to call Janina? Maybe she could help? I know that once I called and found out they had "reserved" our date and were waiting on the confirmation from the judge it showed on the website that it was booked. Fingers crossed that things start getting easier for you!!!
     

    Originally Posted by Bojanglesgirl 

    Hi ladies I'm desperate for some help!

     

    So this week my TA and the MP people have been working on our wedding contract.  Today I get the "ok" from the travel agent with dates and prices and all that fun stuff and she tells me to go online and to make sure our date is booked . . .

     

    I go online and it says there are NO weddings to be booked that day!

     

    i've already called Lisa, I actually go a person on the line but it was NOT her.  Apparently Lisa is supposed to be "calling me back" but we know how long that will be. . . .

     

    Am I going mad/bridezilla like here or is this just CRAZY?!?!?!

     

    I have already posted about this on their facebook page but shocking NO response. 

     

    Anyone have any issues like this or am I the only "lucky" one?



     


    June 9, 2012

    Moon Palace Cancun Mexico

    75 room nights book with TA

    41 guests and still counting!


    #842 rae12vb

    rae12vb
    • Jr. Member
    • 168 posts

      Posted 08 July 2011 - 11:25 AM


      My wedding wasn't showing up for a couple of days but when I mentioned it to Janina she said "don't worry, I know your date and time."

      If it's in writing I wouldn't stress yourself out too much.

      Good Luck!

      Originally Posted by mrsjdh2b 

      Oh I'm so sorry you are having such a rough time!!! I would just keep calling back, a couple of times a day if need be. Did you try to call Janina? Maybe she could help? I know that once I called and found out they had "reserved" our date and were waiting on the confirmation from the judge it showed on the website that it was booked. Fingers crossed that things start getting easier for you!!!
       



       



       


      Getting Married at Moon Palace 8-23-11!!!


      #843 coconoir1908

      coconoir1908
      • Sr. Member
      • 2,136 posts

        Posted 08 July 2011 - 12:43 PM


        Bojanglesgirl,

         

        Please do not cause any undo stress on yourself!!!   From experience, your wedding date can actually be shown "as unavailable" on the website because they actually reserve your spot, although they have not communicated this with you yet.  A lot of times, they are awaiting confirmation from the person that will performing your ceremony (but they still hold this time for you.)  Call someone....but by no means rely strictly on the website....  as great as technology can be.... it is only as good as the Person entering the information.

         

         

        Originally Posted by Bojanglesgirl 

        Hi ladies I'm desperate for some help!

         

        So this week my TA and the MP people have been working on our wedding contract.  Today I get the "ok" from the travel agent with dates and prices and all that fun stuff and she tells me to go online and to make sure our date is booked . . .

         

        I go online and it says there are NO weddings to be booked that day!

         

        i've already called Lisa, I actually go a person on the line but it was NOT her.  Apparently Lisa is supposed to be "calling me back" but we know how long that will be. . . .

         

        Am I going mad/bridezilla like here or is this just CRAZY?!?!?!

         

        I have already posted about this on their facebook page but shocking NO response. 

         

        Anyone have any issues like this or am I the only "lucky" one?



         



        #844 merrylee

        merrylee
        • Member
        • 687 posts

          Posted 09 July 2011 - 04:48 AM

          I agree with Coco....there is no reason to put yourself through the undo stress.  I know it's easier said than done but they are dealing with more than just one bride at a time and I am sure the demands of their time are immense.  Give her some time to call you back, or have your TA call the MP.  I've left all of this type of communication in MY TA's hands.  They are ultimately the ones who have the relationship with the resorts and may have different avenues to seek help through.

           

          Call your TA and let her know the issues and see what you find out from there.  



          #845 Bojanglesgirl

          Bojanglesgirl
          • Newbie
          • 88 posts

            Posted 09 July 2011 - 05:46 AM

            Thanks everyone.  It's nice to get the re-assurance that it will work out.  

             

            I would have felt better if they were returning calls my TA.  The only reason I called is because she asked me to, see if we got anywhere sooner.  

             

            I'll just have to learn to be patient!

             

            Thanks again.  


            Waiting on Palace Resorts to sign our contract.

            #846 Sdamian1

            Sdamian1
            • Newbie
            • 132 posts

              Posted 11 July 2011 - 12:13 PM

              I am already training myself to get on Mexico time 



              #847 krsmith

              krsmith
              • Member
              • 528 posts

                Posted 11 July 2011 - 12:34 PM

                OK, I finally  had my little sister try on her BM dress, and it turns out it was a good choice! I bought convertible dresses from ideeli when they were on sale, so it was a good buy. The color was a little off from what I wanted, but in the end I think it will work out and look great on them! There are a GAZILLION ways to wear them too! Heres a little preview!

                 

                DSC00311.JPGDSC00315.JPGDSC00322.JPGDSC00313.JPG



                #848 krsmith

                krsmith
                • Member
                • 528 posts

                  Posted 11 July 2011 - 12:38 PM

                  Oh and here are some of the back shots too! As you can tell my sister is a total goof! :)

                   

                  DSC00312.JPGDSC00314.JPGDSC00316.JPGDSC00319.JPG



                  #849 MandiCaudle

                  MandiCaudle
                  • Newbie
                  • 2 posts

                    Posted 11 July 2011 - 01:25 PM

                     


                    Hey all!

                     I'm aiming for 7/12/2012 at the moon palace right now so thought I would drop in to say hi!

                    I think I'm in the same situation as Bojanglesgirl, I requested 7/12/2012 about a week ago and haven't been emailed since.  I called them real quick and was told that they we're just waiting to hear back from the minister, but they said they would email in another day or two.  I am kinda hoping they email tomorrow, since tomorrow is 7/12/2011 and I kinda want to feel secure in thinking that its one year til the wedding :D

                    Originally Posted by coconoir1908 


                    Bojanglesgirl,

                     

                    Please do not cause any undo stress on yourself!!!   From experience, your wedding date can actually be shown "as unavailable" on the website because they actually reserve your spot, although they have not communicated this with you yet.  A lot of times, they are awaiting confirmation from the person that will performing your ceremony (but they still hold this time for you.)  Call someone....but by no means rely strictly on the website....  as great as technology can be.... it is only as good as the Person entering the information.

                     

                     



                     



                     



                    #850 coconoir1908

                    coconoir1908
                    • Sr. Member
                    • 2,136 posts

                      Posted 11 July 2011 - 02:24 PM

                      Love it,

                       

                      I ordered the Butter By Nadia Dresses for my BM's said concept... nice
                       

                      Originally Posted by krsmith 

                      OK, I finally  had my little sister try on her BM dress, and it turns out it was a good choice! I bought convertible dresses from ideeli when they were on sale, so it was a good buy. The color was a little off from what I wanted, but in the end I think it will work out and look great on them! There are a GAZILLION ways to wear them too! Heres a little preview!

                       

                      DSC00311.JPGDSC00315.JPGDSC00322.JPGDSC00313.JPG



                       






                      0 user(s) are reading this topic

                      0 members, 0 guests, 0 anonymous users