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Moon Palace 2012 Brides


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#6001 stefn1218

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    Posted 24 September 2012 - 07:48 AM

    Originally Posted by Speckles121 

     

     

    i have that as well! and i confirmed it with the tours guide as well!

     

    Originally Posted by shan0487 

    That is only for people who booked after that date, correct?  I have a sheet from the palace website that anyone that booked before April 2012 will not be charged the tax.  

    OMG I have been harrassing my TA to try and get something in writing about this! From my standpoint, if you book something during a specific promotion, that promotion and all of its fine print should appy....even if the government is instituting this tax, maybe it is only for reservations made AFTER April 2012? Is there ANY way either of you would be willing to email me that sheet you have saying we wouldn't be charged the tax?! snimmagadda1@gmail.com I'd REALLY appreciate it!!!



    #6002 Speckles121

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      Posted 24 September 2012 - 07:55 AM

      Originally Posted by stefn1218 

       

      OMG I have been harrassing my TA to try and get something in writing about this! From my standpoint, if you book something during a specific promotion, that promotion and all of its fine print should appy....even if the government is instituting this tax, maybe it is only for reservations made AFTER April 2012? Is there ANY way either of you would be willing to email me that sheet you have saying we wouldn't be charged the tax?! snimmagadda1@gmail.com I'd REALLY appreciate it!!!

       

       

      I just have an email from the tour guide that I have been speaking to saying that because i booked prior to April 2012 that I would not be charged the tax on my tours that I use the credits for



      #6003 mwells

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        Posted 24 September 2012 - 08:23 AM

        Originally Posted by CafeDelMar21 

        Thanks Speckels. I know things will probably go by smoothly once I get there and talk to the actual onsite coordinator. Well, at least I hope so lol. 

         

        Rpc51, I had three people try to contact Renee to get her to start helping me for over a month, then less than 2 months before the wedding she contacts me and tells me we have to hurry and plan everything, making it seem like it was MY fault she hadn't contacted me and that nothing was done. She was really nice on the phone and what not, but she often turns around and changes what she says, and then gets the wrong information from people and expects you to keep track of what she has been saying. I would recommend asking for someone else.

         

         That is awful!  I'm sorry you are dealing with that.  Are you far away from hitting the unlimited?  Maybe if you are off by a little there is something you can do if you have it in writing from the coordinator that she wrote you did reach the goal.  I don't know.    I wouldn't give up on planning, this is your day!  I totally kept emailing my coordinator and copying every other coordinators email that I could get my hands on in order to get responses.  It's sad to say, but that did the trick.  I hate that you really can't escalate to a manager, since there is no way to find out who they are. 



        #6004 mwells

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          Posted 24 September 2012 - 08:24 AM

          I am using Del Sol for my wedding photography and Pierre Violle for my underwater trash the dress.  Check them both out, they are amazing!!



          #6005 LaurenCieply

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            Posted 24 September 2012 - 05:06 PM

            How does the resort tax work? Do you pay cash for the tax at time of use for the credits? Or do they add the tax up on your bill at the end of the trip for the total of credit you use?



            #6006 ateshack

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              Posted 25 September 2012 - 11:52 AM

              I'm going through something similar. I did not realize the wedding group amenities only apply if your guests all book with the same travel agent. So half my guests booked with the TA and the other half directly with the hotel. Basically I'm not getting any "wedding amenities" and have to pay for my reception. If my wedding was not a few weeks away I'd have told this resort I was canceling. It's very disappointing.

              #6007 mpweddingplan

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                Posted 25 September 2012 - 04:23 PM

                How does the resort tax work? Do you pay cash for the tax at time of use for the credits? Or do they add the tax up on your bill at the end of the trip for the total of credit you use?

                Each transaction will have the individual tax charge added to your room bill to pay at checkout.

                #6008 Speckles121

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                  Posted 26 September 2012 - 04:49 AM

                  Originally Posted by mpweddingplan 


                  Each transaction will have the individual tax charge added to your room bill to pay at checkout.

                   

                   

                  looks like i should start printing out all emails now and bring them with me so i can fight them upon checkout!



                  #6009 mwells

                  mwells
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                    Posted 28 September 2012 - 11:15 AM

                    Did you guys pay Marvin from Maya Floral the total amount due up front before going to Mexico?



                    #6010 Mca1116

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                      Posted 28 September 2012 - 12:17 PM

                      Originally Posted by mwells 

                      Did you guys pay Marvin from Maya Floral the total amount due up front before going to Mexico?

                      I had to send him a $100 deposit






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