Jump to content

Photo

Moon Palace 2012 Brides


  • Please log in to reply
6467 replies to this topic

#5901 MrSRobinson1

MrSRobinson1
  • Newbie
  • 17 posts

    Posted 24 August 2012 - 09:08 AM

    Can soemone tell me if there is a fee per person associated with the Grand Terrace or Selva Terrace for a private function? I know there is a $6/$12 fee for the Carribean Terrace but I was not aware of the other terraces mentioned above.

     

    I appreciate everyones help with this in advance.

     

    Thanks!



    #5902 BrandyMarie1023

    BrandyMarie1023
    • Newbie
    • 6 posts
    • Wedding Date:May 1, 2015
    • Wedding Location:Dominican Republic
    • LocationNew Jersey

    Posted 24 August 2012 - 09:25 AM

    After completing the online form to see if a date was available did they contact you by phone or via email?  It has been over a week and I am just a little anxious  :)



    #5903 shan0487

    shan0487
    • Sr. Member
    • 1,393 posts
    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 24 August 2012 - 11:02 AM

    You will get an email.  But be patient- with changing the office from Miami to Cancun everything is a disaster and some have no clue what's going on.....

    Originally Posted by BrandyMarie1023 

    After completing the online form to see if a date was available did they contact you by phone or via email?  It has been over a week and I am just a little anxious  :)



    #5904 mpweddingplan

    mpweddingplan
    • Site Supporter
    • 261 posts

      Posted 24 August 2012 - 04:40 PM

      Can soemone tell me if there is a fee per person associated with the Grand Terrace or Selva Terrace for a private function? I know there is a $6/$12 fee for the Carribean Terrace but I was not aware of the other terraces mentioned above. I appreciate everyones help with this in advance. Thanks!

      The $6/$12 set-up fee for using the Caribbean Terrace is a result of it bring upstairs and with no elevator access. Although I have walked the entire length of the resort multiple times, I'm not sure where the Grand or Selva Terrace's are located. If they are on the ground floor, there should not be a charge for setting up there.

      #5905 mpweddingplan

      mpweddingplan
      • Site Supporter
      • 261 posts

        Posted 24 August 2012 - 04:42 PM

        Sorry, typo in my last post. Why can't you edit your own posts?!!!! ....is a result of it ***BEING*** upstairs. (corrected)

        #5906 MrSRobinson1

        MrSRobinson1
        • Newbie
        • 17 posts

          Posted 25 August 2012 - 09:31 AM

          Ok, thank you!

          #5907 emma112

          emma112
          • Site Supporter
          • 8 posts

            Posted 25 August 2012 - 01:54 PM

            Yep!  She's my planner that I didn't want to call out in an earlier post.  I had to start copying Daniela on everything in order to get an answer.  It's frustrating...I just hope she has all the details in line by the time we arrive. Looks like we will be in Cancun at the same time! 

            I'm starting to worry a bit now. Found out yesterday that they had booked the free wedding. When I had booked the saphire. And that was only through my agent in the uk. . She contacted me, I then sent questions she replyed to them ( vaguely) I asked for more info now nothing in the last 3 weeks. What a pain!!!!! And now cannot even send her emails. Could u post Danielas email please I'll try also cc her. Thanks.... How's your planning going, have u managed to confirm anything with her yet????? That's great, your the following day hope it all goes to plan for you and u have a lovelly day...

            Attached Files



            #5908 chicksmommy

            chicksmommy
            • Newbie
            • 14 posts

              Posted 25 August 2012 - 09:50 PM

              Originally Posted by mwells 

               

               

              Yep!  She's my planner that I didn't want to call out in an earlier post.  I had to start copying Daniela on everything in order to get an answer.  It's frustrating...I just hope she has all the details in line by the time we arrive.

               

              Looks like we will be in Cancun at the same time! 

              I'll be there with you both as well!  Lets start crossing our fingers for some GOOD WEATHER  

              I originally started emailing Maria, because I got her name on here from another bride, but I never got a single response from her.  I finally got fed up with it and complained to my travel agent (destinationweddings .com) and she made some phone calls and spoke with the Director/Manager of weddings there and chewed him out over how they are completely ignoring me, and surprisingly I received a call and an email from Maria that evening.  She was really nice and apologetic about it, but it didn't make it ok that she freakin IGNORED all of my emails (which was probably 15-18 total) until she was told by her boss to contact me.  My wedding is in 53 days.. aren't they telling brides they will be contacted in 90 days?!  I booked back in March!!  I mean come on..  

              I am so glad I had my travel agent to make some calls and get someone in touch with me, luckily she was able to do that because she sends MP a LOT of business.  Honestly my advice would be to call and ask to speak with a manager or have your TA contact MP for you because you most likely won't hear back from Maria.  



              #5909 mwells

              mwells
              • Newbie
              • 75 posts

                Posted 27 August 2012 - 05:57 AM

                Originally Posted by emma112 


                I'm starting to worry a bit now. Found out yesterday that they had booked the free wedding. When I had booked the saphire. And that was only through my agent in the uk.
                . She contacted me, I then sent questions she replyed to them ( vaguely) I asked for more info now nothing in the last 3 weeks. What a pain!!!!! And now cannot even send her emails. Could u post
                Danielas email please I'll try also cc her. Thanks....
                How's your planning going, have u managed to confirm anything with her yet?

                I'll be there with you both as well!  Lets start crossing our fingers for some GOOD WEATHER  

                I originally started emailing Maria, because I got her name on here from another bride, but I never got a single response from her.  I finally got fed up with it and complained to my travel agent (destinationweddings .com) and she made some phone calls and spoke with the Director/Manager of weddings there and chewed him out over how they are completely ignoring me, and surprisingly I received a call and an email from Maria that evening.  She was really nice and apologetic about it, but it didn't make it ok that she freakin IGNORED all of my emails (which was probably 15-18 total) until she was told by her boss to contact me.  My wedding is in 53 days.. aren't they telling brides they will be contacted in 90 days?!  I booked back in March!!  I mean come on..  

                I am so glad I had my travel agent to make some calls and get someone in touch with me, luckily she was able to do that because she sends MP a LOT of business.  Honestly my advice would be to call and ask to speak with a manager or have your TA contact MP for you because you most likely won't hear back from Maria.  

                 

                 

                Here is Daniella's email:  docampo@palaceresorts.com

                 

                Maria has been pretty good about responding recently.  I did have to complain to Daniela a couple of times though that I wanted to speak with a manager.  I never got a manager but I did get responses out of Maria right away.  I just sent her the check list last week and she replied within minutes and said it would take her a couple of days to confirm everything.  She hasn't given me a set location for the farewell brunch so I think thats really all I'm waiting on, and I guess to confirm my checklist is good to go.

                 

                I  really regret not starting off with a travel agent.  I asked if I could get one after I signed my contract to make it easier for guests to book their travel, but I was told I was not allowed to.  I know TA's can take care of a lot of the complaining and getting answers for you so you don't have to stress as much. 



                #5910 CurlyBride

                CurlyBride
                • Newbie
                • 46 posts

                  Posted 27 August 2012 - 08:38 AM

                  Hello ladies,

                   

                  I think we will do a private meet and greet on a terrace, or I may just tell all the guests to meet at the swing bar without an offical event. Thanks for all the help with this!

                   

                   

                  I now ran into a new problem with Palace resorts thats really bothering me.

                  I have about 10 people who will be staying at other resorts in the area but are traveling to mexico to attend my wedding.

                  The contract states Palace will onyl allow entry to 20% of my guests from the group booking and each that enters must pay $80. So far I have 38 peopel booked, that means about 8 can enter the resort. What am i to do about the 2 more that i need passes for. I emailed my wedding coordinator at the cancnun office (Maria) who checked and said she cant really do anything? but my family needs to know if they should book or not?

                  Anyone found a loophole with this yet? PLEASE HELP

                   

                  PS. i am pissed because they are limitnig access yet still except payment anyways so why not just let people in and charge them?

                   

                  thanks in advance ladies






                  0 user(s) are reading this topic

                  0 members, 0 guests, 0 anonymous users