Originally Posted by mpweddingplan
I will say this....the resort was completely booked up during the week we were there. Acutally, it was overbooked. There was a group of 2900 guests from a Travel Group called "DreamTrips" who checked in on Wednesday. I know the resort was overbooked, because the one family who came to our wedding, and did NOT book through our Travel Agents group room block, got a call from Moon Palace the week before our wedding, explaining the resort was overbooked, and asking them if they wanted to take thier vacation at one of the other Palace Resorts locations in Cancun (Beach Palace/Cancun Palace). They explained they were coming to Moon Palace for our wedding, and did not choose to move to the other locations.
Our guests who checked in on Monday and Tuesday, were able to use thier resort credits to upgrade rooms. Many of them initially booked either Garden View or Ocean View...and upgraded to Concierge Level, and had some of the absolute best rooms on the property. Everyone who checked in on Wednesday, were told there were no available rooms to upgrade to (as the huge DreamTrips group had checked in on that day as well, and the resort was FULL).
We are coming in on a Wednesday, I guess it will be hit or miss not that its a huge ordeal, but back in December when we did our contract we chose Ocean View based on the fact we new we would hit unlimited events and be elligible for the upgrade. Oh well... either way I'm sure it will be fine.
I think I chose the end of October for the wedding thinking that it would be low occupancy, but I do know back when the Miami office was still open, I tried to book an extra night to my stay and they told me the hotel was booked solid. Of course I didn't believe them and called Moon Palace myself and it was confirmed by them that the hotel was booked solid. In the end I just booked it through my wedding link (which the Miami office should have thought to do for me in the first place but whatever). Anyway, recently it seems like some rooms have opened back up within the past couple of weeks so I'm not sure if these were due to room blocks being over, etc.