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Moon Palace 2012 Brides


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#3171 coconoir1908

coconoir1908
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    Posted 10 January 2012 - 07:15 AM

    I sent an email to my coord. She's out of the until the 15th but I will follow-up & post a response from here. I also emailed my Miami contact.

    Wow, thanks for the heads up coco! I was totally unaware of that! Guess we need to set aside some extra $!

     

    Quote:
    Originally Posted by coconoir1908 

    From my understanding, regardless what group perk you qualify for, you must pay MP. In a matter of weeks you will receive your refund. Crazy I know but this is a common theme from 2010 & 2011 brides. Unless this has changed (talk to your coord) be ready to pay.

     



    #3172 Jamie5280

    Jamie5280
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      Posted 10 January 2012 - 07:49 AM

      WHOA~!!!  I was under the impression that we didn't have to pay for the events up front if we qualified for free event(s), but the room nights we do.....I had no idea!?!?
       

      Originally Posted by coconoir1908 

      From my understanding, regardless what group perk you qualify for, you must pay MP. In a matter of weeks you will receive your refund. Crazy I know but this is a common theme from 2010 & 2011 brides. Unless this has changed (talk to your coord) be ready to pay.


       



      #3173 coconoir1908

      coconoir1908
      • Sr. Member
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        Posted 10 January 2012 - 07:50 AM

        Ok ladies, I just finished speaking with Janina my Miami person. She said " that the way she does it, is that if you qualify for events you don't need to pay for it when you are there. However, you would need to pay for your decoration set-up & anything extra that you got." she further said that those working with a travel agent would need to check with them as most times they use a wholesaler & she doesn't know what their policies are. Hope this helps

        #3174 shan0487

        shan0487
        • Sr. Member
        • 1,393 posts
        • Wedding Date:November 23, 2012
        • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
        • LocationSt Louis, MO

        Posted 10 January 2012 - 09:47 AM

        That's good news! Thank you!



        #3175 CafeDelMar21

        CafeDelMar21
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          Posted 10 January 2012 - 10:02 AM

          I know the feeling. I am STILL trying to get them to book my date, but it seems they are so bad at keeping up that they don't even care to take my money first then deal with the wedding. Everything is so slow and laid back with them. But I did find that if you call the centre (they are never available) and leave a message, they reply semi-promptly. 
           

          Originally Posted by Jamie5280 

          Honestly, I started harassing Ivis Hitchcock.  She/he kept saying that they couldn't reserve our spots until 3 months before, but when I asked about a certain location for our reception it was already booked?????  So, I called them out on that stating that they obviously reserve before then. etc, etc, etc....I must have insisted 4 or 5 times until they finally broke down.  It wasn't as easy for me as it was for other ladies on here!  Again, I still didn't get every location I wanted, but that's ok!  I am sure it will all be just fine!!!

           

          We aren't sure how many we have either, but we will for sure be below 75  :)  That would stress me out!  HA!!!  Keep stalking and harassing the MP, that's what worked best for us!
           



           



           



          #3176 Jamie5280

          Jamie5280
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            Posted 10 January 2012 - 10:25 AM

            Sweet!!! that sounds more like it!  :)

            Originally Posted by coconoir1908 

            Ok ladies, I just finished speaking with Janina my Miami person. She said " that the way she does it, is that if you qualify for events you don't need to pay for it when you are there. However, you would need to pay for your decoration set-up & anything extra that you got." she further said that those working with a travel agent would need to check with them as most times they use a wholesaler & she doesn't know what their policies are. Hope this helps


             



            #3177 coconoir1908

            coconoir1908
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              Posted 10 January 2012 - 10:51 AM

              Check with your coord if it isn't Janina as she put emphasis on "What she does"  my TA is out of the office today so I will check with her tomorrow.  It would be great not to have to factor in the extra cost. 

               

              Originally Posted by shan0487 

              That's good news! Thank you!



               

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              #3178 palacebride27

              palacebride27
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              • 58 posts

                Posted 10 January 2012 - 03:49 PM

                Look at what my contact said to me today in regards to photography:

                 

                 

                 

                I am unable to provide you with our vendor information due to the limitation we have within our contracts. We have binding contracts with all of our preferred service providers which do not allow us to go outside the contracts to other vendors. Any information on pricing and services needed may be discuss with me.

                 

                If you have a specific provider they would have to be a paying guest with a minimum 3 nights at the resort in order for them to be allowed to provide the service for your wedding.  This is the only way any professional photographer, DJ etc. other than our vendor, would be allowed to photograph or perform any other services for your wedding.

                 

                Their photographer SUCKS! What should I do?  I know you girls are saying buy a night, which I can, but here, she is saying 3??


                 

                Originally Posted by coconoir1908 

                Check with your coord if it isn't Janina as she put emphasis on "What she does"  my TA is out of the office today so I will check with her tomorrow.  It would be great not to have to factor in the extra cost. 

                 



                 



                 



                #3179 coconoir1908

                coconoir1908
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                  Posted 10 January 2012 - 04:31 PM

                  Palace,

                   

                  It seems that you have a grade a stickler!  Is this your miami person or MP person saying these things?  Again, I wouldn't keep pushing the issue with her and just plan your wedding and be ready for your photog to stay the night.  I think Smile Market is their inhouse photog now (I'm not sure) but from what it looks like they have good reviews compared to whoever they used before but again I'm not sure. 
                   

                  Originally Posted by palacebride27 

                  Look at what my contact said to me today in regards to photography:

                   

                   

                   

                  I am unable to provide you with our vendor information due to the limitation we have within our contracts. We have binding contracts with all of our preferred service providers which do not allow us to go outside the contracts to other vendors. Any information on pricing and services needed may be discuss with me.

                   

                  If you have a specific provider they would have to be a paying guest with a minimum 3 nights at the resort in order for them to be allowed to provide the service for your wedding.  This is the only way any professional photographer, DJ etc. other than our vendor, would be allowed to photograph or perform any other services for your wedding.

                   

                  Their photographer SUCKS! What should I do?  I know you girls are saying buy a night, which I can, but here, she is saying 3??


                   



                   



                   



                  #3180 palacebride27

                  palacebride27
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                    Posted 10 January 2012 - 05:17 PM


                    She is just the girl from FL that I have been in slight contact with.  I get to actually speak to someone tomorrow at 1:30!  That is exciting, so hopefully we can actually get a WC to speak to!  I looked at smile market, which is their in house, and Im not impressed with their work at all.  They are not creative or artistic at all with the photos.  I could take just as nice of pictures as they can.  I guess im just really picky about my pics.  I will be 100% devistated if i have to use their in house photographer.   

                    Thanks for the feedback.

                     

                    Quote:

                    Originally Posted by coconoir1908 

                    Palace,

                     

                    It seems that you have a grade a stickler!  Is this your miami person or MP person saying these things?  Again, I wouldn't keep pushing the issue with her and just plan your wedding and be ready for your photog to stay the night.  I think Smile Market is their inhouse photog now (I'm not sure) but from what it looks like they have good reviews compared to whoever they used before but again I'm not sure. 
                     



                     



                     






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