I'm sorry to hear about your experience. I too have Janina and have only had her since Jan of this year and have not encountered any such problems. However; I don't leave voicemail messages, I simply call back later and usually reach her. As your day is approaching fast, I would defintely call and speak to her over the phone.. and if she can't assist you ask to speak with a manager.
I hope that all things turn out well for you!!!
Originally Posted by bjp3766
2 weeks ago, I left 2 voice mails for Janina to call me back regarding questions about the packages. I have not heard back.
My dream wedding is not turning out well so far, getting responses from Miami staff is not very expeditious.
It is about 80 days out from my wedding and have not heard about any wedding coordinator from Moon palace who was supposed to contact me 90 days before the wedding date.
This is the most unorganized wedding planning experience I have had and I have been in the event planning business for over 25 years.
More later. Good luck to you.