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Originally Posted by stefn1218 View Post

 

How are you getting reassigned? I keep being told someone will contact me, but no one ever does.  I've tried calling several different numbers but don't seem to be able to get anywhere. Do you have a number that's been working for you?

 

Not to sound negative, but seeing as how your wedding is still 10 months away, I would not expect to hear from anyone soon.  Our wedding is 50 days away, and I was JUST contracted by a 'wedding planner' with a welcome letter from the wedding department. 

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Looks amazing! Renewing our vows in August & after being let down by the horse & carriage company on my wedding day. I cannot wait to have one for the renewal x

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Hi Ladies-

 

Yes, the Cancun on-site office is getting their own wedding department because I think the feedback for the Miami office is so horrible, I guess they are starting their own.  Kalena, who was my wedding planner, actually got a promotion while I was there and she is going to be working in that new office and no longer as an on-site coordinator.  I didn't even get to see her again to say an official goodbye before I left.  She did a wonderful job for our wedding, and hopefully this means that for future brides your pre-planning will not be such an awful experience.  But yeah, Kalena will be in the new office as of this weekend.

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Fingers crossed that this is the answer we have all been hoping for!!

Originally Posted by nsg4729 View Post

Hi Ladies-

 

Yes, the Cancun on-site office is getting their own wedding department because I think the feedback for the Miami office is so horrible, I guess they are starting their own.  Kalena, who was my wedding planner, actually got a promotion while I was there and she is going to be working in that new office and no longer as an on-site coordinator.  I didn't even get to see her again to say an official goodbye before I left.  She did a wonderful job for our wedding, and hopefully this means that for future brides your pre-planning will not be such an awful experience.  But yeah, Kalena will be in the new office as of this weekend.

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Hi Ladies- Yes, the Cancun on-site office is getting their own wedding department because I think the feedback for the Miami office is so horrible, I guess they are starting their own.  Kalena, who was my wedding planner, actually got a promotion while I was there and she is going to be working in that new office and no longer as an on-site coordinator.  I didn't even get to see her again to say an official goodbye before I left.  She did a wonderful job for our wedding, and hopefully this means that for future brides your pre-planning will not be such an awful experience.  But yeah, Kalena will be in the new office as of this weekend.
Thank you so much for the information!!!! Any idea as to how and when we will be contacted?

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Originally Posted by CafeDelMar21 View Post

 

 

Thank you so much for the information!!!! Any idea as to how and when we will be contacted?

No, I am not sure, but I think they are just starting to put things together, so I think as soon as they get organized that they will be reaching out.  They really take the feedback seriously, so I really think this is a great thing for future brides and will make things so much less frustrating.  Either way, Moon Palace really knows what they are doing with weddings so you really don't have to worry once your locations are booked.  I would at  least push for locations, but after that then you really don't have to worry....they aim to please and are just super accommodating. 

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Originally Posted by Speckles121 View Post

 

Fingers crossed that this is the answer we have all been hoping for!!

Yeah, with you getting married in December, I think things will definitely be in place in time for you to reap the benefits of this new office.  Fingers crossed.

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I got a couple of pics from the guests to share!  The day was really overcast, but I am super grateful that it didn't rain.  We had the reception in the Laud Ballroom, the wedding in Tucan Gazebo, and the  cocktail hour on the Tucan Terrace (got the mariachi band).

IMG_2092.JPGIMG_2077.JPGIMG_2101.JPGIMG_2157.JPG

DSC00189.JPG

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I got a couple of pics from the guests to share!  The day was really overcast, but I am super grateful that it didn't rain.  We had the reception in the Laud Ballroom, the wedding in Tucan Gazebo, and the  cocktail hour on the Tucan Terrace (got the mariachi band). 600x450px-LL-a6546748_IMG_2092.jpeg600x450px-LL-a2941238_IMG_2077.jpeg600x450px-LL-de2e3701_IMG_2101.jpeg600x450px-LL-90b31713_IMG_2157.jpeg 600x450px-LL-ec965606_DSC00189.jpeg
You look beautiful, I'm glad everything went well!!

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