I have Kalena as my WC too and I'm not getting a response from her or the Miami contact. I'm real worried because our wedding is less than 2 months away. When is your wedding?
Originally Posted by JennW818
I really don't know. This morning I sent an email to Edith (WC's assistant), Kalena (WC), Lorena (Miami contact), Lisa (Miami supervisor) and my TA telling each of them how disappointed I am about this and my overall experience with MP so far. Not one of them responded to me. My travel agent reached out to her contact in Miami and she said she will speak to the Cancun office about it and see what can be done. However, they did bring up the fact that not many of my guest have booked yet anyway. Really??? Wow, that's because my booking deadline isn't until March and most people plan on getting the holidays over with first and I really don't think the size of my wedding should in any way impact the level of service they provide. It has taken me two months to finally get the contact info for my WC and then they had to nerve to question why I waited so long to confirm the location. Not to mention, I've been told serveral times that I have to wait until 90 days prior to the wedding to make these sort of plans. I truly wish I could have all of my money and guests money refunded and book somewhere else.
Quote:Originally Posted by kyndall
I am having the same thing happening to me now. My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time. How is that possible?
Quote:Originally Posted by JennW818
Hi, ladies. Just need to vent. I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May. She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later. That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day. I've been trying to be very relaxed about this whole process, but I am honestly devasted right now. The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony. I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach. I know I mentioned wanting a beach ceremony when I requested the ceremony. I don't know what to do now.