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Moon Palace 2011 Brides


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#471 missook

missook
  • Jr. Member
  • 163 posts

    Posted 17 November 2010 - 06:40 PM

    Hi Jenn

     

    I have Kalena as my WC too and I'm not getting a response from her or the Miami contact.  I'm real worried because our wedding is less than 2 months away.  When is your wedding?
     

    Originally Posted by JennW818 


    I really don't know.  This morning I sent an email to Edith (WC's assistant), Kalena (WC), Lorena (Miami contact), Lisa (Miami supervisor) and my TA telling each of them how disappointed I am about this and my overall experience with MP so far.  Not one of them responded to me. My travel agent reached out to her contact in Miami and she said she will speak to the Cancun office about it and see what can be done.  However, they did bring up the fact that not many of my guest have booked yet anyway.  Really???  Wow, that's because my booking deadline isn't until March and most people plan on getting the holidays over with first and I really don't think the size of my wedding should in any way impact the level of service they provide.  It has taken me two months to finally get the contact info for my WC and then they had to nerve to question why I waited so long to confirm the location.  Not to mention, I've been told serveral times that I have to wait until 90 days prior to the wedding to make these sort of plans.  I truly wish I could have all of my money and guests money refunded and book somewhere else.
     

    Quote:
    Originally Posted by kyndall 

    I am having the same thing happening to me now.  My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time.  How is that possible?  
     

    Quote:
    Originally Posted by JennW818 

    Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 


     

     




    #472 kyndall

    kyndall
    • Jr. Member
    • 151 posts

      Posted 18 November 2010 - 05:17 AM

      Ok actually there was a misunderstanding on my part lost in translation type thing in the email.  I had first requested the chapel but nobody had told me that I could use it yet - I didn't think I could since it's during holy week.  I had assumed I was booked for my second choice but it was actually the chapel.  So I was kind of freaked out for a good hour until Claudia wrote me back.  She must think I'm a real idiot now!  I hope you get everything cleared up with yours.

       

       

      Originally Posted by kyndall 

      I am having the same thing happening to me now.  My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time.  How is that possible?  
       

      Quote:
      Originally Posted by JennW818 

      Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 


       




      #473 HappyTara

      HappyTara
      • Newbie
      • 42 posts

        Posted 18 November 2010 - 08:06 AM

        oh no i didn't know that :s

        good thing you told me!

        i don't know what i would do without this site :s



        #474 NA2015

        NA2015
        • Jr. Member
        • 170 posts

          Posted 18 November 2010 - 09:58 AM

          Everytime I need to get ahold of Janina, I keep calling until I get her on the phone bc her emails normally come at the end of the day when she is leaving the office. I need the Catholic Chapel, for my August 2011 wedding, for the ramp bc my father is handicapp. She told me that it was going to get booked but I still felt that it wasn't bc in my contract of my Amber Collection, it didn't state anything about the chapel. So I pulled up the emailed on which Janina stated she was going to book it and emailed her once again "I need this confirmed" she did forget so good thing I emailed her and called once again. So she wrote back on that same email that the WC at Moon Palace booked the Chapel.

           

          Hope this helps, but keep calling until you get an answer and keep your wedding confirmation # handy. :o)



          #475 smanriquez

          smanriquez
          • Newbie
          • 53 posts

            Posted 18 November 2010 - 10:12 AM

            WOW, so basically they will if you're spending more money??  That is not right!  My wedding is in Apirl and I also dont expect people to book until after January.  People have to get their finances and life in order after the holidays.  That is normal! 

             

            Very frusterating.  Keep us posted.  I'm going to double-email my on-site WC and again make sure she has my spots confirmed. 

             

            Originally Posted by JennW818 


            I really don't know.  This morning I sent an email to Edith (WC's assistant), Kalena (WC), Lorena (Miami contact), Lisa (Miami supervisor) and my TA telling each of them how disappointed I am about this and my overall experience with MP so far.  Not one of them responded to me. My travel agent reached out to her contact in Miami and she said she will speak to the Cancun office about it and see what can be done.  However, they did bring up the fact that not many of my guest have booked yet anyway.  Really???  Wow, that's because my booking deadline isn't until March and most people plan on getting the holidays over with first and I really don't think the size of my wedding should in any way impact the level of service they provide.  It has taken me two months to finally get the contact info for my WC and then they had to nerve to question why I waited so long to confirm the location.  Not to mention, I've been told serveral times that I have to wait until 90 days prior to the wedding to make these sort of plans.  I truly wish I could have all of my money and guests money refunded and book somewhere else.
             

            Quote:
            Originally Posted by kyndall 

            I am having the same thing happening to me now.  My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time.  How is that possible?  
             

            Quote:
            Originally Posted by JennW818 

            Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 


             

             




            #476 JennW818

            JennW818
            • Jr. Member
            • 267 posts

              Posted 18 November 2010 - 10:25 AM


              Still have received a response to my emails or calls.  I know this will get resolved, I just think it's such a horrible way to treat your customers.  To all other brides, I would definitely reserve your spaces as soon as possible and verify with the onsite corrdinator as early as possible to make sure you get what you want.  I was told before I signed my contract that I would have my choice of the beach or gazebo once my onsite WC contacted me.  That's obviously not the case. 
               

              Originally Posted by smanriquez 

              WOW, so basically they will if you're spending more money??  That is not right!  My wedding is in Apirl and I also dont expect people to book until after January.  People have to get their finances and life in order after the holidays.  That is normal! 

               

              Very frusterating.  Keep us posted.  I'm going to double-email my on-site WC and again make sure she has my spots confirmed. 

               

              Quote:
              Originally Posted by JennW818 


              I really don't know.  This morning I sent an email to Edith (WC's assistant), Kalena (WC), Lorena (Miami contact), Lisa (Miami supervisor) and my TA telling each of them how disappointed I am about this and my overall experience with MP so far.  Not one of them responded to me. My travel agent reached out to her contact in Miami and she said she will speak to the Cancun office about it and see what can be done.  However, they did bring up the fact that not many of my guest have booked yet anyway.  Really???  Wow, that's because my booking deadline isn't until March and most people plan on getting the holidays over with first and I really don't think the size of my wedding should in any way impact the level of service they provide.  It has taken me two months to finally get the contact info for my WC and then they had to nerve to question why I waited so long to confirm the location.  Not to mention, I've been told serveral times that I have to wait until 90 days prior to the wedding to make these sort of plans.  I truly wish I could have all of my money and guests money refunded and book somewhere else.
               

              Quote:
              Originally Posted by kyndall 

              I am having the same thing happening to me now.  My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time.  How is that possible?  
               

              Quote:
              Originally Posted by JennW818 

              Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 


               

               

               


              Jenn & Len - May 13, 2011 Moon Palace http://www.theweddin.../33762.png'></a>

              #477 maykaym4

              maykaym4
              • Newbie
              • 44 posts

                Posted 18 November 2010 - 10:29 AM

                Hi all!

                 

                Just wanted to share this email address with anyone who is having trouble getting in contact with your on-site coordinator, or if your Miami coordinator is not letting you pre-book your ceremony/reception sites.  Edith Munoz is the on-site WC Assistant, her email address is kmunoz@palaceresorts.com.  Janina forwarded her email address to me when I refused to wait until I was contacted by my on-site coordinator to book my sites, since I have heard horror stories about not getting the sites you were planning on.  I'm not sure if she will be any quicker to respond than any of the others, but I figured I'd throw the information out there.

                 

                 

                 



                #478 JennW818

                JennW818
                • Jr. Member
                • 267 posts

                  Posted 18 November 2010 - 10:32 AM


                  Sorry, I should have included that as well.  Edith is great, but be patient.  My experience has been that she will respond within a week or so.
                   

                  Originally Posted by maykaym4 

                  Hi all!

                   

                  Just wanted to share this email address with anyone who is having trouble getting in contact with your on-site coordinator, or if your Miami coordinator is not letting you pre-book your ceremony/reception sites.  Edith Munoz is the on-site WC Assistant, her email address is kmunoz@palaceresorts.com.  Janina forwarded her email address to me when I refused to wait until I was contacted by my on-site coordinator to book my sites, since I have heard horror stories about not getting the sites you were planning on.  I'm not sure if she will be any quicker to respond than any of the others, but I figured I'd throw the information out there.

                   

                   

                   




                  Jenn & Len - May 13, 2011 Moon Palace http://www.theweddin.../33762.png'></a>

                  #479 maykaym4

                  maykaym4
                  • Newbie
                  • 44 posts

                    Posted 18 November 2010 - 10:33 AM

                    It doesn't make any sense that any of the ceremony sites could be booked for the same time as your wedding.  Like the others said, you are paying a lot of money, as are your guests, to get married at this resort.  Be very persistent, like everyone else said.  I have heard that if you really get it through to them, they will make things happen.  The only reason I can think that they would do this is if someone reserved it for the time slot before or after you, and they are taking time for clean up or set up.  Maybe if you were willing to change colors to what they will already have there....they could accommodate you??
                     

                    Originally Posted by JennW818 

                    Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 





                    #480 JennW818

                    JennW818
                    • Jr. Member
                    • 267 posts

                      Posted 18 November 2010 - 02:14 PM


                      I still haven't heard back from anyone at the resort, but my travel agent was apparently able to get through to someone in the Cancun office today.  They worked or are working something out to make sure I can have a beach ceremony, however they did mention something about being a small window of time before or after another wedding.  My WC is supposed to be contacting me directly to explain.  I've definitely learned my lesson about not being persistent enough.  I've been very relaxed and patient with trying to reserves my locations over the last 2-3 months.  I will be calling and emailing until I get every event and appointment booked!

                       

                      Thanks for all the support ladies!
                       

                      Originally Posted by maykaym4 

                      It doesn't make any sense that any of the ceremony sites could be booked for the same time as your wedding.  Like the others said, you are paying a lot of money, as are your guests, to get married at this resort.  Be very persistent, like everyone else said.  I have heard that if you really get it through to them, they will make things happen.  The only reason I can think that they would do this is if someone reserved it for the time slot before or after you, and they are taking time for clean up or set up.  Maybe if you were willing to change colors to what they will already have there....they could accommodate you??
                       

                      Quote:
                      Originally Posted by JennW818 

                      Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 


                       



                      Jenn & Len - May 13, 2011 Moon Palace http://www.theweddin.../33762.png'></a>


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