Moon Palace 2011 Brides

[JennW818]

I just read my post again and despite my spelling, I swear I'm not stupid! lol!!! I'm seriously just so upset.  A huge part of that dream beach ceremony I have stuck in my head is the BEACH!!!  I don't want to sound overly dramatic, but I'm not going to be happy about the wedding if it's not on the beach.  But what am I supposed to do at this point if it does not work out the way I want it to.  I have already paid off my stay, my guest have put down money and I have deposits on the wedding and a photographer.  I really feel like my hands are tied at this point and I don't have a choice either way.  I have to say, I'm not loving the experience I've had with MP up to this point!

 

Originally Posted by nheche 

I would call the office tomorrow morning and be persistant. I feel the same way you do about the beach wedding, and that is almost a deal breaker. Explain how strongly you feel about this,and be upset!! Good Luck!!!

[DiamondGirl]

 

 

Originally Posted by JennW818 

 

I just read my post again and despite my spelling, I swear I'm not stupid! lol!!! I'm seriously just so upset.  A huge part of that dream beach ceremony I have stuck in my head is the BEACH!!!  I don't want to sound overly dramatic, but I'm not going to be happy about the wedding if it's not on the beach.  But what am I supposed to do at this point if it does not work out the way I want it to.  I have already paid off my stay, my guest have put down money and I have deposits on the wedding and a photographer.  I really feel like my hands are tied at this point and I don't have a choice either way.  I have to say, I'm not loving the experience I've had with MP up to this point!

 

 

Quote:

Originally Posted by nheche 

 

I would call the office tomorrow morning and be persistant. I feel the same way you do about the beach wedding, and that is almost a deal breaker. Explain how strongly you feel about this,and be upset!! Good Luck!!!

 

 

 

DON"T GIVE UP!! Regardless you're paying money to have your wedding there. This is your big day and it can never be redone. You better call them up tomorrow and fight until you get what you want!!

[NA2015]

Yayy! I am getting married on August 26, 2011. So excited. I hope the weather is great. )

[NA2015]

Maybe you could change your time when your getting married. )  Keep your hopes up, they have been doing this for a while and I sure they will help you out and make you happy.

[smanriquez]

Do you have old emails that you can refer to?  Showing an exchange with you and your WC, reserving your ceremony spot??  If so then I would use those to help you get what you want.  Don't give up.  Put up a fight and don't take no for an answer. 

 

I am sorry to hear this!!

 

I've emailed my WC about 3 times, making sure she has my ceremony and reception spots reserved.  I save all her emails.  Each time she comes back and says "yes, it's been reserved since 7/10/10". 

 

[kyndall]

I just e-mailed the WC in Miami to try and reserve a reception location.  She told me I had to wait until three months out.  Do I just need to be persistent until I can talk to my on-site coordinator? 

[mochamakes3]

Yes, Kyndall, be persistent. The rest of us have all managed to contact our on-site WC.

[kyndall]

I am having the same thing happening to me now.  My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time.  How is that possible?  
 

Originally Posted by JennW818 

Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 

[JennW818]

I really don't know.  This morning I sent an email to Edith (WC's assistant), Kalena (WC), Lorena (Miami contact), Lisa (Miami supervisor) and my TA telling each of them how disappointed I am about this and my overall experience with MP so far.  Not one of them responded to me. My travel agent reached out to her contact in Miami and she said she will speak to the Cancun office about it and see what can be done.  However, they did bring up the fact that not many of my guest have booked yet anyway.  Really???  Wow, that's because my booking deadline isn't until March and most people plan on getting the holidays over with first and I really don't think the size of my wedding should in any way impact the level of service they provide.  It has taken me two months to finally get the contact info for my WC and then they had to nerve to question why I waited so long to confirm the location.  Not to mention, I've been told serveral times that I have to wait until 90 days prior to the wedding to make these sort of plans.  I truly wish I could have all of my money and guests money refunded and book somewhere else.
 

Originally Posted by kyndall 

I am having the same thing happening to me now.  My TA and I had discussed a time and location and now the WC there is saying that she doesn't have that information and that there is already a wedding there going on at that time.  How is that possible?  
 

Quote:

Originally Posted by JennW818 

Hi, ladies.  Just need to vent.  I emailed my wc's assistant two weeks ago to make sure that a beach location was reserved for my wedding in May.  She finally got back to me tonight saying that I will have to use the gazebo as the beach is already reserved for the time of my wedding and suggested that I change my wedding date to two days later.  That's obviously not possible as I have already sent out STD and invitation and my family and friends are leaving that day.  I've been trying to be very relaxed about this whole process, but I am honestly devasted right now.  The whole reason why we wanted to have a destination wedding was to have a simply beach ceremony.  I purposely reserved the wedding a year and a half in advance so that I could have the day and time that I wanted on the beach.  I know I mentioned wanting a beach ceremony when I requested the ceremony.   I don't know what to do now. 

 

[missook]

Hi Everyone!  This is my first post but I'm been lurking for awhile.   

 

So we booked our wedding at Moon Palace for January 2011!  Yay!  Our wedding is two months away and I'm not hearing back from the wedding planner or coordinator.  Is anyone else having this problem?  We are less than 2 months away from the wedding, what do I do?  Help!