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Help...I think I need a new TA!!!


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#1 JenDen

JenDen
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    Posted 16 February 2010 - 05:09 PM

    Hello! Question for ya'll.....I have booked my wedding for November 22, 2010 @ Dreams Puerto Vallarta. I have been talking with a TA (also an acquaintance of mine)...she assured me that she would 'handle' all the travel arrangement for me. To make a VERY LONG story short......she is not getting in touch with the booking agent at the resort as I expected and as she told me and then she tells me that my guests will have to call the hotel booking agent to reserve their rooms once we "hold" rooms at the resort. Uugghh.....!! I just want to make it very easy on my guests...I have guests coming from all over and I want them to be able to all go through one TA and book their rooms and flights (if that is what they choose).

    I was hoping to list my TA's contact information on the Save The Dates , this way everyone can call / email her to get travel arrangement initiated??!!

    Am I way off base here?? Is there something else I should be looking into? OR, does anyone recommend a good travel agency / agent in the Houston, TX area that I could contact?

    Thanks ladies!!!

    Jennifer

    #2 Cheri

    Cheri
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    • 110 posts

      Posted 16 February 2010 - 05:17 PM

      Quote:
      Originally Posted by JenDen
      Hello! Question for ya'll.....I have booked my wedding for November 22, 2010 @ Dreams Puerto Vallarta. I have been talking with a TA (also an acquaintance of mine)...she assured me that she would 'handle' all the travel arrangement for me. To make a VERY LONG story short......she is not getting in touch with the booking agent at the resort as I expected and as she told me and then she tells me that my guests will have to call the hotel booking agent to reserve their rooms once we "hold" rooms at the resort. Uugghh.....!! I just want to make it very easy on my guests...I have guests coming from all over and I want them to be able to all go through one TA and book their rooms and flights (if that is what they choose).

      I was hoping to list my TA's contact information on the Save The Dates , this way everyone can call / email her to get travel arrangement initiated??!!

      Am I way off base here?? Is there something else I should be looking into? OR, does anyone recommend a good travel agency / agent in the Houston, TX area that I could contact?

      Thanks ladies!!!

      Jennifer
      Hi Jennifer!
      I think you definitely need a new TA. I have had some issues with my TA as well, but she is absolutely taking care of booking everyone's room and even arranging their tranfers and tours, if they choose. I put all of her information on my Save the Dates and she has been in touch with each and every guest. The only person who has spoken with the actual resort is my TA. I agree, it's important to make this easy for the guests! Best of luck!!

      #3 ErinB

      ErinB

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        Posted 16 February 2010 - 05:21 PM

        I don't think you are off-base in that you want one central, experienced person with whom to work.

        I would end this relationship now if this is any indication as to how she will handle things during the rest of your planning. Have you put down any deposits?

        I would look for an experienced DW travel agent. That person does not have to be local to you - so much can be done over the phone and with e-mail. Planning a DW entails so much more than just a regular trip. I went through my local TA and after reading about other experiences on BDW I found out that my planning could have been a lot less stressful had I had a TA that specialized in DWs.

        We have great TAs that are members of the forum! I would book through one of them.

        #4 giraffexx

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          Posted 16 February 2010 - 05:59 PM

          The TA's on this forum are great as well, click on the banner above if you're are interested. I have been working with Jennifer and she has been amazing to work with. Good luck!

          #5 LadyTrunck

          LadyTrunck
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            Posted 16 February 2010 - 06:41 PM

            I am working with one of the TA's from BDW- Wendy with Wright Travel. She has been AMAZING so far. We have a pretty big group, and not only has she booked all of them and taken care of questions, she even did a rate adjustment for the whole group when the rates went down last week. I HIGHLY recommend her.
            Married to my BEST FRIEND!
            July 7, 2010!!My Planning Thread: http://bestdestinati....ns-pics-60834/
            Non-Pro Pics:
            http://bestdestinati....ro-pics-61751/
            Trash the dress!:http://bestdestinati....a-dumas-61397/

            #6 Mischaka

            Mischaka
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              Posted 16 February 2010 - 07:32 PM

              I'm still in the beginning stages but i'm using TA Jill from here also. I know I can be a little impatient and clueless...but she's been extremely patient and helpful. Not to mention we don't live in the same state. But I don't need her to live in the same state i'm just grateful she is knowledgeable enough to know about DW and everything the comes along with it.

              #7 AlexsBride

              AlexsBride
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                Posted 16 February 2010 - 08:33 PM

                It's hard to use a friend or an aquaintance as a TA because if you don't feel that they are doing their job properly then it can be uncomfortable to confront them! I have a friend that desparately wants to be my travel agent, but she lives in a different province and I just think I want someone who is not a friend and is local to deal with! I would suggest finding someone else as well because it will be easier for your guests to have one person to deal with to do all the bookings!
                Mom to two beautiful girls, Izzy and Delilah and about to marry their Daddy! :)

                #8 carolina24

                carolina24
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                • 1,573 posts

                  Posted 16 February 2010 - 10:50 PM

                  dont know about a TA around you BUT i had a local TA and it was not a good fit, to say the least!!! so now i'm working with TA Jill from the forum and i love love love her!! she responds super fast, even the same day. and she got us quotes very quickly. all of the guests can just go through her and i don't have to worry about keeping up with anything! i feel like if you have a TA, you shouldnt be dealing with any added stress related to wedding travel. good luck!

                  #9 Eliana

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                    Posted 17 February 2010 - 11:23 AM

                    Thank you Carolina, I emailed Jill this morning and she already wrote back to me! amazing!!!! THANK YOU SO MUCH!!!
                    and yes, so funny your brother is law is Miguel and his GF Eli! lol

                    #10 carolina24

                    carolina24
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                      Posted 17 February 2010 - 12:54 PM

                      Quote:
                      Originally Posted by elifrigo
                      Thank you Carolina, I emailed Jill this morning and she already wrote back to me! amazing!!!! THANK YOU SO MUCH!!!
                      and yes, so funny your brother is law is Miguel and his GF Eli! lol
                      yay!!! I'm glad it worked out :) she's awesome!!




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