Trip prices dropped!
Posted 03 November 2009 - 07:43 PM
Has anyone had this happen? what did you do? do you tell your guests who have already booked? I emailed my TA, as with our group we get one price reduction IF there is enough seats avail at that rate. but our tour company hasn't dropped their rates yet. But Air Transat sure has. But if our tour company drops, i doubt they'll have 40 seatss at that rate. ugh, i feel guilty now!
Posted 03 November 2009 - 07:50 PM
Posted 03 November 2009 - 09:58 PM
Posted 03 November 2009 - 11:38 PM
Its like with any other company or business they have to price match, from what I hear, that is a law.
Call your resort directly. Something should be able to be worked out. You could always transfer your booking from TA to resort, if that is the only way to get a better rate.
Posted 03 November 2009 - 11:48 PM
Posted 03 November 2009 - 11:53 PM
Posted 04 November 2009 - 12:23 AM
It is also a difference in contracts- group rates are set with a contract stating that you are paying that reduced price in exchange for guaranteeing a certain number of rooms. The contract may provide additional amenities. The contract also guarantees that if the rates go up- you pay the original contracted rate.
BTW - it is not a law that if the price trops they have to honor the price drop. That is a courtesy that some resorts offer - Sandals and Beaches is one of the best for easily honouring those drops. Other resorts do not honor drops at all while some do so only with certain sales or time restrictions.
Keep in mind that when you are depositing on a room you are entering an agreement to pay that particular price- I am 100% positive that each of you would have a heart attack (and rightfully so) and be throwing a fit if the resort came back to you & said "well....we've had a price increase so now you have to pay more than when you deposited-you now owe us...... You'd be saying but we had a contract and it guaranteed us that rate!
I don't mean to be negative here at all- just keeping things in perspective!
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