I completely understand your frustration! I swear it's not even the resort it's Marlin Travel that screwed me up completely! I booked through their wedding division Absolute Wedsite and when I originally booked with Air Canada they said Air Canada doesn't have Don Pablo Rooms it's owned by some other flight company and I'm like 99% sure they said it was TRANSAT!!!!! So to hear they're telling you otherwise just boggles my mind! I couldn't book Don Pablo and instead just booked regular. NOW when I go on Air Canada Vacations I see they do have Don Pablo rooms, when I called to ask the agents they said they just opened those up and they're going to be $70 extra which isn't bad but how do I go back and tell my 22 people who've already booked "Hey guys, guess what Don Pablos open now wanna book for an extra $70?" That's not even the worse yet! Before booking my package through MarlinTravel and Absolute Wedsite we specifically asked if the resort had a 9am slot open for our ceremony since it's an Indian ceremony and takes 2 hrs, plus we're getting the package with the 1 hr appetizers and cocktails. There was a bride already booked in at 1pm that's why. They said yes it is open and we booked. I got ahold of the wedding planners at the resort and wanted to give them a run down of my 4-day celebrations. I got an email back from Vinnette who was very surprised and told me we had to contact her ASAP since my ceremony conflicts with other weddings! I freaked out instantly and we called up our Agent to find out what the heck was going on. They kept telling us "Don't worry it's booked, if anything goes wrong the owner would personally go strangle them blah blah blah." They said don't contact the resort just deal through them and they'll figure everything out. Now for the packages they said we had 3 months for our families and friends to lock in the price they got for us. The only problem was MarlinTravel and Absolute Wedding take forever to respond to people inquiring! My 3 months ended today and they haven't emailed back many of the people who emailed at the beginning! I feel like I'm doing all their work finding out information and sending it to them. I even had to fwd them information on the Henna Artist I found along with other Indian suppliers in Jamaica. You'd think for doing "SOOOOOOOO" many Indian Weddings in Jamaica they'd have all this stuff readily available for Brides but no, instead they're asking me for suppliers and their contact information under the pretense of "Taking care of your wedding" I finally lost my mind last week and decided to call up Gran Bahia and speak to Vinnette. I couldn't get a hold of her and instead spoke to Kalsani who answered the phone and actually also read my long email I sent the night before explaining to no longer deal with anyone from MarlinTravel or AbsoluteWedsite as they are just useless and make things more difficult than needs be. He was super friendly so helpful and really put me at ease. I called again another day and spoke to Vinnette who went over the majority of things with me and I must say I'm so much happier dealing with them direct. I'm using MarlinTravel strictly for the packages and only because they've already booked 22 people and I don't want to confuse my guests. Honestly I found emailing the wedding planners great to have a written copy of what you need, but they honestly take forever to get back to you so I call on top of that. I know it's long distance etc but honestly I'm only getting married once and even though it's a Destination Wedding there's some basic needs I'd like to have happen with no problems. Even if you call and can't get a hold of your planner you can then discuss your needs with whoever answers the phone from the Wedding Dept. because the email goes to every single one of them! It's so helpful because they open your wedding folder and note down everything on it! Don't be afraid to be the annoying bride constantly calling them. I was at first but honestly they are so friendly and helpful and in the end it's much better to be an annoying bride upfront to them than a disgruntled Bride afterwards. Final words from me:
ALL BRIDES SHOULD DEAL WITH THE RESORT'S WEDDINGS PLANNERS DIRECT DO NOT BY ANY MEANS TAKE THE WORD OF YOUR AGENTS AS THEY ARE NOT THE ONES WHO WILL BE CO-ORDINATING YOUR WEDDING THE DAY OF! EMAIL AND CALL THEM SO IF YOUR PLANNER IS BUSY DEALING WITH AN ON-SITE WEDDING YOU CAN DISCUSS YOUR NEEDS WITH THE OTHER PLANNERS THAT ARE FREE TO TALK TO YOU.