Originally Posted by HopeToBe
Has anyone been having any difficulty with the wedding planners at the resort regarding some of what they claim to offer in the package vs. what is actually being offered?!
For instance, the newest Romance Extravaganza states "live music during the ceremony". When I spoke to Vivette about wanting a sax player she said that is HAS to be the steel band. Nowhere in writing does it say, 'steel band', so I dont know why all of a sudden I have to pay extra to have a sax player when the package simply states "live music".
Soooo frustrating!! Anyone else having this problem?????
Also, I really wanted to do something different with the menu vs. eating the same thing that my guests will be eating all week. So I wanted to bring in an Indian caterer (my favourite food!). The resort is not allowing me to bring in an Indian catered because "I'm not Indian"!!?!?!. I couldn't believe it. VERY prejudiced. She has never seen me nor my fiancee and doesnt know what kind of guests I'll be bringing. Where do they get off telling me that I'm not Indian so I can't have Indian food delivered?! I can, however, have a different cake from an outside bakery delivered. WTF?!
Becoming very frustrated with them telling me what I can and can't do for my special day.
(sorry, had to vent!)
We asked what the 'live music' was before we made a decision about it! But we were hoping for the steel drum band since we were planning on paying extra for that anyway.
I do agree that it is sometimes hard to get a straight answer from them sometimes, but my TA told me to include her in any emails if we were having trouble, so far we haven't had to do this but if you are having trouble I would have your TA be included in the conversation that might help out!
Personally I would think that as long as you are willing to pay the price it shouldn't matter what food you want to bring in.
Hope things work out